Five-star service and cleanliness
18/12/2017 348dorothym, Amarillo, United States
Best service, clean facility but no water pressure for shower/bath. Also, bad breakfast. Limited hot food items with artificial, puffy, tasteless eggs and no choice of meat. Precooked, warm over it... more
Best service, clean facility but no water pressure for shower/bath. Also, bad breakfast. Limited hot food items with artificial, puffy, tasteless eggs and no choice of meat. Precooked, warm over items. less
Best Western Pl... C, Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Thank you for leaving us a very candid review regarding your recent stay at the BW Carousel Inn and Suites. Management is happy to see that our friendly staff and clean rooms provided you with a pleasant experience in Burlington. Please know your comment about the water pressure has been duly noted and we have sent our maintenance staff to the room you stayed in to correct the issue. As for the breakfast, please know we do offer sausage patties and sausage links during our breakfast hours. Now, it is certainly possible that the breakfast attendant forgot to restock them while you were eating which is of course unacceptable. I will personally remind them to remain vigilant of the breakfast supplies as well as inform them to be more selective when picking out the eggs that are going to be served. Once again thank you for the review, we hope you will reconsider staying with us in the future.