Best Western Plus Carousel Inn & Suites

605 S Lincoln Street, Burlington, Colorado, 80807-1128, United States
based on 578 reviews Trip Advisor Logo
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Best Western Plus Carousel Inn & Suites

Welcome to Best Western Plus Carousel Inn & Suites!

The staff at our Burlington hotel welcomes you with hospitality, friendliness, choices of comfortable rooms, and a delightful hot breakfast made-to-order omelets.

Guests can really
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Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
605 S Lincoln Street, Burlington, Colorado, 80807-1128, United States

Reviews of Best Western Plus Carousel Inn & Suites

Traveller Overview:
4.5 Rating: 578 reviews
Excellent 64%
Very Good 28%
Average 3%
Poor 2%
Terrible 1%
Rating

8ShannonC, wrote review 16/11/2020

Horrible Breakfast

This hotel was lovely and clean. Liked the decor but breakfast ruined it for us. Breakfast in a bag with prepackaged cinnamon roll and sunny D- both of these are awful in our opinion and we did not pa... more

Owner Response
Best Western Plus Carousel, General Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Thank you for the review. We are very happy to hear that you found the property to be clean and the décor was set up to your liking. Please do understand given the circumstances surrounding COVID-19 along with our county's regulations the hotel is limited as to what can be provided in the breakfast bags. We understand this is an inconvenience but we ask for your understanding on the matter as it is not truly an accurate display of the service we provide at the hotel. Should your travels bring you back to our area, I hope it will be on a day when the regulations are lifted and a true hearty breakfast can be provided to you. Until then, please stay safe. sincerely, Best Western Plus Carousel Inn and Suites.
Rating

dmmrf, wrote review 05/10/2020

sept trip

on way to southern Colorado. easy to find. looks like a new construction .helpful staff. grab and go breakfast only option because of Covid.. yes would stay again would stay again across from convienc... more

Rating

Venessa J, wrote review 20/09/2020

Don’t waste your money!

Great location. After driving 12 hours on the road, I asked for a quiet room. Got to our room and it was very clean but hot. Turned on ac and jumped in the shower. Shower pressure was pathetic. Shower... more

Owner Response
Best Western Plus Carousel, General Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Venessa, Thank you for the review and we do apologize that your recent experience with us has been less than an ideal one. Please know that we will be looking into everything that you mentioned in this review from the shower down to the front desk agent the following morning. It is our hope that you will give our brand another opportunity to provide you with superior service on your road trip. If there is anything further you would like to discuss please do not hesitate in reaching out to our hotel. Sincerely, Best Western Plus Carousel Inn and Suites
Rating

nbkda64, wrote review 13/09/2020

Nice hotel, clean

Drove through on the way to RMNP. It was close to the interstate and a moderate price and just 3 1/2 hours from Estes Park. Clean and comfortable bed, looking forward to grab and go breakfast in the m... more

Rating

ctrue2020, wrote review 31/08/2020

Incompetent front desk employee

Our company travels on business and will not stay here again! Gal at front desk has no knowledge of anything! She can answer phone that's it! She has no idea how to do anything beyond that! We had iss... more

Owner Response
Best Western Plus Carousel, General Manager at Best Western Plus Carousel Inn & Suites, responded to this review
Dear Cory True, I regret to hear you did have a fully exceptional experience with us here at the Best Western Carousel Inn & Suites. I can understand the frustrations that stem from not getting immediate gratification but our hotel staff work very hard and continue to improve their abilities to serve pleasant guests like you. Suffice it to say, room key cards can deactivate from time to time based on certain conditions, such as keeping them near cell phones, credit cards, and virtually anything that emits even the tiniest static electricity can distort the magnetic strips on the room key cards. This is why we recommend that guests leave their keys in their vehicles prior to going out to the job site where machinery and equipment are in use. With that said, I’d like to thank you for sharing your review. If you decide you’d like to make reservations for your coworkers again in the future, I’d be happy to assist in the matter personally. You can email me at 06181@hotel.bestwestern.com. Warmest regards, John L. General Manager Best Western Plus Carousel Inn and Suites