Best Western Plus Carlton Suites

While this hotel was in a good location, the hotel itself needs updating and a good cleaning. The mattresses were old and curved. Broken outlets, red stains on walls and mildew in the showers were concerning. And there is absolutely no water pressure. And the front desk lady would not help with getting us towels for the pool area. She was rude and not concerned at all about our problems with the room. less

Room was great, except for floor not being flat resulting in chest drawers popping open all the time - way to bang your legs! TV screen was big, bUT no HDMI input preventing me from plugging my roku or my Ipad. Worse was breakfast: First I started drinking milk: almost threw up - milk was worse than bad. I suspect they keep refilling the machine with fresh milk except that at some point it may be not fresh at all. When I complained and ask fro milk for the gallon, she tried to serve me milk out of a bottle that was almost empty. When I asked when the bottle had been opened she said she did not know. In this experience I had no apology, neither from the lady tending the breakfast area nor from Linda at the front desk. When I asked her to also replace the skim milk - was in same machine as the 2% milk - she did not answer - basically stopped talking to me - and did not do it, despite the risk of food poisoning to other guests. Last, they have a coffee machine to serve you what you want in the breakfast area. Worse quality ever, same as old gas stations!!! it seems that the machine pours hot water in grinds as needed but really fast. Plus when stops, keep pouring hot water in your mug!!! less

Would not be on my list of options ever again. We were initially given a room worth a broken couch, missing cabinet door and a hole in the ceiling. Once I notified staff she did relocate us to another room. This room smelled bad, the air conditioner was not on and kept turning off and on. And the icing on the cake was seeing a roach come from the closet of the room. Just gross!! Beds were not comfortable at all, save your time and money and book elsewhere. less

My son and I stay regularly at the best Western. I call and let them know we are coming and they always treat us as family. They have remodel the and improved the working of the hotel. I always feel secure there. It is minutes away from my son's doctors at children's. My son loves the pool, family orianented too. less

Stayed here to attend the Alabama-Tennessee game & we try to always reserve a Best Western property. The King suite was nice with ample space & bed was comfortable. My only negative was the times for the breakfast bar being 6-9 am. Frequently when we travel, the weekend times are extended to at least 10 am. We did not return from Tuscaloosa until after 2 am from the game & barely made it to breakfast at 8:45. The staff locked the door at 9 and removed all of the hot food while folks were still looking to get something to eat-the kicker was she turned off the lights as well! I realize we could have gone down the street to ihop, but it was the swiftness that the staff removed everything that had me puzzled. There are restaurants in the vicinity, so the location is good. less