Best Western Plus Carlton Suites

140 State Farm Pkwy, Birmingham, Alabama, 35209-7186, United States
based on 1047 reviews Trip Advisor Logo
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Best Western Plus Carlton Suites

Welcome to the Best Western Plus Carlton Suites where guests will find superior customer care and an array of amenities for an affordable rate. Start the day off with a free hot breakfast buffet featuring eggs, waffles, sausage, bacon and more! Enjoy show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
140 State Farm Pkwy, Birmingham, Alabama, 35209-7186, United States

Reviews of Best Western Plus Carlton Suites

Traveller Overview:
4.5 Rating: 1047 reviews
Excellent 60%
Very Good 22%
Average 8%
Poor 4%
Terrible 4%
Rating

Akvdama, wrote review 10/05/2021

Disgusting.

Photos of property are misleading. Room was disgusting. Pull out couch had large stain - covered in food and god knows what else. Floor stickier than a dive bar. Would have had a cleaner experience at... more

Owner Response
Montu Patel, General Manager at Best Western Plus Carlton Suites, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.
Rating

Jim J, wrote review 09/05/2021

Great Location, Friendly Staff, Clean but Worn Out

This motel has a great location so close to the freeway. And there are ample food outlets nearby. The staff is friendly, professional, and ready to assist. On the other hand, the hotel is showing its... more

Owner Response
Montu Patel, General Manager at Best Western Plus Carlton Suites, responded to this review
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.
Rating

Gene T, wrote review 28/04/2021

Very Tired Property

Although we have had good experiences at other BW hotels in the past, this particular property is very tired and worn. While the "living room" and work spaces are roomy and the bed is comfortable, the... more

Owner Response
Montu Patel, General Manager at Best Western Plus Carlton Suites, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.
Rating

kaine1728, wrote review 18/04/2021

Not bad but only problem was I saw 2 roaches in room

Which ruined my girlfriend night that resulted in ruining mine. I was offed another room but after the roaches the mood was ruined for the stay. Not asking for money but should’ve offered. Cause it wa... more

Owner Response
Montu Patel, General Manager at Best Western Plus Carlton Suites, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.
Rating

breid2021, wrote review 23/03/2021

Not Happy At All

Beds are like concrete. The elevators were down, the pool wasn't open. None of the bare essentials we expected to have were available. When I say the beds were concrete, it was like the fake beds they... more

Owner Response
Montu Patel, General Manager at Best Western Plus Carlton Suites, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.