Best Western Plus Carlton Suites

Stayed in Birmingham over night for friend in hospital. The accommodations were spectacular. Staff was friendly and knowledgable. Complementary breakfast was great. Food was fresh and very tasty. Check in and out was quick and easy. less

We really enjoyed our stay at this Best Western. The room was very nice and clean. We did not experience any problems, which was great, since we were extremely busy the whole time during our stay. The breakfast was very good. An overall wonderful experience. less

well my experience can be summed up with the day starting with total lack of planning information assurance knowledge and unattainable completed task outcome. i will tell you the factor that reconciled every issue.. that Factor is front desk employee Sandra. who from the moment i walked in without a clue on what my actual steps, process and instructions really were Sandra immediately put me ad ease with her comforting attitude that seemed to relax, comfort and assurance of Satisfactory Service. Sandra not only took the time to explain how the process worked she even went out of her way to assist me with other travel issues she did not have to go out of her way to do. She helped me identify what i needed, wanted and my expectations were and helped me and guided me into the most smoothest sailing relaxed process of my life. Sandra has the knowledge, the most professional efficiency and the Greatest Customer Service attitude, demeanor and personality that i have ever encountered and i have booked into and traveled for the last 30 years of my career as a surgeon and conference tutorial leadership role which so it can be known all of my fellow medical board personnel will all be informed, explained and updated on what a great hotel experience comes with the Best Western Plus Carlton Suites in Birmingham Alabama and the oustanding flawless professional employee stature of Sandra and her team.. Sincerely Dr Phillips less

We stopped for the night here for a room after paying and entering our room we noticed a foul odor that was to strong for use to handle. The room was in need of updating. There is paint coming off the walls and doors. Very dark hallways as well. The kind lady who checked us in was very prompt and friendly about putting the money back on our credit card. less

My husband and I visited my daughter at UAB. Check in was fast. Rooms were clean and the breakfast was very good. There were several restaurants within walking distance eventhough it was not too pedestrian friendly in the area(no sidewalks). I would not stay there again, because I left my apple ipad charger and cable plugged in the bedside outlet and when I called the hotel approximately 1.5hrs later, I was told that it was not found. I had to call twice because my called was not initially returned. I was dumbfounded because I had it plugged in the the same spot for 2days. Someone on that staff is a liar. I would not stay at this hotel again because I would not trust the staff to return anything that I may unintentially leave behind. less