Best Western Plus Carlton Suites

140 State Farm Pkwy, Birmingham, Alabama, 35209-7186, United States
based on 1021 reviews Trip Advisor Logo
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Best Western Plus Carlton Suites

Welcome to the Best Western Plus Carlton Suites where guests will find superior customer care and an array of amenities for an affordable rate. Start the day off with a free hot breakfast buffet featuring eggs, waffles, sausage, bacon and more! Enjoy show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Carlton Suites

Traveller Overview:
4.5 Rating: 1021 reviews
Excellent 61%
Very Good 22%
Average 7%
Poor 3%
Terrible 4%
Rating

dreamsgranted, wrote review 31/12/2019

Unclear why they are a BW Plus but they are pet friendly.

My husband and I, along with our small dog, stayed at this property on our way to visit family. We were in section C and had to drag our luggage/belongings down a set of about 5 or 6 steps to get into... more

Owner Response
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
Rating

Jameisha L, wrote review 29/12/2019

Great place

Everything was nice and modern I enjoyed the breakfast. The staff was professional and the location was convenient to what I needed. I know I will be staying there again. I also recommend anyone to s... more

Owner Response
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
Dear Guest. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Rating

533christyr, wrote review 19/12/2019

Excellent Customer Service

First let me say that the staff was so nice when we were checking in. The room had just be renovated and was nice and included a microwave and refrigerator. After we left, we discovered that we had f... more

Owner Response
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Rating

David C, wrote review 20/11/2019

The Best Western property at 140 State Farm Pkwy

I've stayed at this Best Western property at least three times over the past two years. The rooms are well kept, the staff as a whole are pleasant especially housekeeping. The pricing for the suites i... more

Owner Response
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
Dear Guest. Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.
Rating

lascanoa16, wrote review 18/11/2019

A great stay for the money

The overall stay was a comfortable one with breakfast and the friendliness of the staff top notch. The variety of the breakfast menu was better than good. The staff greeting guests was friendly and ea... more

Owner Response
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.