Pleasantly surprised. Great front desk staff!
17/10/2017 TheTravelersHelp, Boise, Idaho
Chose to stay here this past week while taking a child to tour local colleges. Was pleasantly surprised by the attentiveness of the front desk employees, particularly Sandra. Upon booking, I asked fo... more
Chose to stay here this past week while taking a child to tour local colleges. Was pleasantly surprised by the attentiveness of the front desk employees, particularly Sandra. Upon booking, I asked for a quiet room removed from noise and elevators so my child could do homework and essays. On the day of arrival, I called ahead to confirm our arrival time. When we arrived (hours later), Sandra said that she had been expecting us. Called us each by name and said that she had the room ready and although it was late, she gave us items to make our stay more comfortable. She was very helpful. Our room was quiet, well suited for our child to study and work. The bed was very comfortable. Water pressure was great. Room was clean and neat with every amenity. Internet was quick. The gym was mediocre as was breakfast but truly we have no complaints. We did not really come for either. Great location, right off the highway. Easily accessible to stores, restaurants, and universities. Upon checkout, another front desk clerk was also helpful in answering questions and sending us with water bottles for our long trip ahead. Very pleasant stay! less
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.