Unclear why they are a BW Plus but they are pet friendly.
My husband and I, along with our small dog, stayed at this property on our way to visit family. We were in section C and had to drag our luggage/belongings down a set of about 5 or 6 steps to get into... more
My husband and I, along with our small dog, stayed at this property on our way to visit family. We were in section C and had to drag our luggage/belongings down a set of about 5 or 6 steps to get into the property, very inconvenient, especially in the rain. Nice roomy sitting area with a countertop with a sink & large desk but I didn’t like their layout even though it had a modern decor. It was an H-like shape with the short part of the H the division between the sleeping area and sitting area. The lone TV was on a dresser between the two rooms so there was no straight-on view. This also made it a little tight walking from one area to the other. The king bed felt like it was a pull-out sofa just a little bit more comfortable only it had a metal bar that stuck out from the mattress that hit my shin twice when I went to get into the bed(see pictures). The bathroom was in the open top part of the “H” but the counter and sink were outside in the bedroom area so you couldn’t really be quiet to your partner if they were in bed sleeping as well as having the light on. Sorry I didn’t take pictures. The floor was vinyl on top of what felt like uneven concrete. We were on the 2nd floor and the noise from the people directly above us was very annoying-sounded like horses galloping back and forth at 11PM.
This hotel is directly beside another property. When in the bedroom I had difficulty connecting to the BW wifi as I kept getting the wifi for the other property(but of course didn’t have their password). I had to go to the sitting area to connect to the BW wifi and would often get kicked off if I went to the bedroom. There really was no where on site to walk our dog, at least on the side we were on. There was a large field behind the next door property that we used.
The breakfast was typical only they offered grits. Unfortunately they were extremely bland as well as the scrambled eggs, & biscuits with sausage gravy. The bacon was nice and crispy. Additionally, my husband always goes to get breakfast and brings it back to the room so I can take my time getting dressed & packing to leave. He was stopped and told he could only take one plate at a time out of the breakfast area. We’ve never encountered this issue before and we are BW platinum rewards members.
The front desk clerk was extremely friendly and she was also there in the morning when we checked out. Their saving grace was the fact that we arrived very late and were too tired to complain or have to change rooms
as well as the fact that they are one of the few pet friendly BW properties around the Birmingham/Montgomery area. less
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.