Best Western Plus Carlton Suites

140 State Farm Pkwy, Birmingham, Alabama, 35209-7186, United States
based on 1027 reviews Trip Advisor Logo
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Best Western Plus Carlton Suites

Ensuring the health and safety of our guests has never been more important given the current situation. Therefore, we have closed indoor heated pool & fitness center until further notice.

Welcome to the Best Western Plus Carlton Suites where
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Carlton Suites

Traveller Overview:
4.5 Rating: 1027 reviews
Excellent 61%
Very Good 22%
Average 7%
Poor 4%
Terrible 4%
Rating

Terry W, wrote review 23/03/2020

You can do better

Had a king suite with two beds. The A/C unit was not adequate for this size room. It worked, but took 4 hours to cool the place down. One TV would not work and the other's remote did not not work. ... more

Owner Response
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.
Rating

staringtrailer, wrote review 16/03/2020

Indoor Pool

The indoor pool was such fun! It was a chilly, rainy March day but the heated pool made us forget all about the weather! We were in Birmingham to visit the McWane Science Center and the zoo. This hote... more

Owner Response
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.
Rating

formathe, wrote review 03/03/2020

I read some negative posts here.

This hotel is a really great place to stay. If you are heading south you are below Birmingham and do not have to deal with much traffic in the morning. Room was clean and quiet and I loved the laminat... more

Owner Response
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Rating

688geraldc, wrote review 24/02/2020

Stop along the way

Off the highway nice clean hotel all the rooms are suites nice to have a place to relax and then go to sleep. Clean and good value for your money. Rooms are updated and beds are comfortable . It has ... more

Owner Response
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Rating

Steelediva, wrote review 04/02/2020

Run!

My fiance and I stayed here for my grandmother's funeral for one night. We initially were given room 309, but saw a bed bug crawling so we asked to change rooms, too tired to drive to another hotel. W... more

Owner Response
bwcarlton, Owner at Best Western Plus Carlton Suites, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.