Serious safety issues
05/01/2017 Michele R, Omaha, Nebraska
The hotel was nice, however two mornings in a row as I left my room, there was a man camped out in the interior staircase of the hotel, only several feet from my room door. I reported it the first mor... more
The hotel was nice, however two mornings in a row as I left my room, there was a man camped out in the interior staircase of the hotel, only several feet from my room door. I reported it the first morning, only to have the same thing occur the following morning. As a woman, it was quite scary to know a man was camped outside my room inside the hotel possibly all night. All doors except the main entrance required key cards, yet this man was still able to gain access. He was clearly homeless and I can empathize with that, but I have no idea if he poised a threat to my safety. less
Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
I am very sorry for this experience during your stay with us. It is our policy to ask someone to leave once and if they come back again, we then call the local police. Please accept my most sincere apology and please let me assure you, we have never had a homeless person attack our guests here at our hotel. I am working with our staff to make sure that people on every shift are checking the stairwells and other places that people might try to take a nap on property. Maybe next time you are coming to town you can call me directly to make your reservation, and I can do something for you to enhance your stay a little bit. Thank you and have a wonderful new year.