Staff were so kind &helpful
In town for an emergency pet surgery,though we did not keep kitty here,searching for a good place in Santa Cruz. We found a GREAT place! We booked over the phone as questions needed answers. Kade was ... more
In town for an emergency pet surgery,though we did not keep kitty here,searching for a good place in Santa Cruz. We found a GREAT place! We booked over the phone as questions needed answers. Kade was so kind in helping us register. All the staff also very helpful in all ways. This is our next/only place to stay. less
Stephanie Valdez, General Manager at Best Western Plus Capitola By-The-Sea Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. I am so sorry that you had to stay here under these circumstances, but I am happy to hear that you were comfortable and will return.