Very enjoyable stay. I was fortunate to interact with two exceptional managers, Blake and Kent (sorry, I do not remember their surnames), who went out of their way to assist me with a problem that I ... more
Very enjoyable stay. I was fortunate to interact with two exceptional managers, Blake and Kent (sorry, I do not remember their surnames), who went out of their way to assist me with a problem that I had with my car. Briefly, the car (loaned to me by Bay Area friends of my adult daughter) refused to start and I was not certain what the issue was -- battery and/or alternator and/or faulty connections or what. I had a wedding rehearsal dinner to go to in Santa Cruz in the evening, as well as the wedding itself the next day. Blake was immediately sympathetic & responsive; he called Kent, who is a whiz with cars (he has been tinkering with them all his life and used to race hot rods). Kent instantly diagnosed the problem (dead battery), directed me to a nearby automotive parts store -- within walking distance -- where I purchased a new battery and brought it back to the hotel. Kent retrieved his tool kit and, in less than 10 minutes, had removed the defective battery and replaced it with the new one! This act of kindness and responsiveness was above and beyond the call of duty, to say the least, and saved the day (and weekend) for me! Otherwise, it would have likely taken me hours to get "roadside assistance" from Geico or AAA (think late Saturday afternoon in July in Capitola/Santa Cruz, CA) and cost me much more for the battery and its installation. I would have been very stressed and anxious about solving the problem, getting to the family dinner on time, and possibly having to make arrangements for transport to the wedding location -- in the Santa Cruz Mountains. Instead, I was relaxed and very grateful to Blake and Kent for the offered support that solved all my concerns in such a brief period of time! We even joked about it. These two gentlemen were both generous and gallant in their assistance of a hotel guest in distress. I cannot thank them enough! less