We had one request when we made reservations for a room with a spa bath - a quiet space. Despite our request, we were put in a room directly opposite the maintenance hub of the entire hotel—the cleaning carts were lined up in the hall way abuzz with staff and the hotel laundry was operating at full scale. After a few minutes in the room, we realized the noise level would be unusually high and we asked to be moved. We were put on the top floor without a spa bath. Unfortunately, in the ‘new’ room, the permanently opened vent in the bathroom transmitted the industrial hum of the building’s mechanical system located on the roof. It was like sleeping on an airplane even with the bathroom door closed and earplugs. The next morning we again asked to be moved to a quiet room. We were put on the middle floor which was being remodeled. The hallway was full of furniture, sometimes blocking our door, and the workmen installed furniture all day. That night twin two year olds were put in the room directly above us. This hotel is near the beach and all the floors are hardwood so the children sounded like a herd of elephants running back and forth, squealing and crying, until they went to bed. We awoke to the same noise at 5:30 am. That family left at noon, but later in the evening at 5 pm, construction started in the rooms on BOTH sides of us. They were using very loud screw guns that shook the walls and drowned out the tv. The work continued until 6:30. The work crew was gone the next day but resumed at 8am on our final day.We have used Best Western exclusively for several years, and we visit the Aptos/Capitola area a couple times per year to unwind and recoup by the sea. However, this was our first and last visit at this hotel.The front desk man, Blake, was rude and surly. After our first night, I told him that our 5 day stay at his hotel was our vacation as my husband’s health (heart/stroke) issues keep us near his physicians. Also, that because of his health we spend most of our time in the room so we requested a quiet spot. Blake grudgingly agreed to move us but when he tried to put us back in the origami room near the laundry, and we told him that had not worked for us, he suggested we leave. He was not interested in spending a moment to help us and we landed on the patio with our luggage for a half hour or so while the day manager took over. On the day we checked out after 5 days, my husband asked if there would be an adjustment in our bill for not having a spa bath. Blake was rude again and the general manager came out and adjusted our bill. Blake told the manager that ‘the wife’ was a complainer and that they had moved us 3 times. When my husband explained what we had endured, the manager adjusted our bill and apologized. Hotels are supposedly in the hospitality industry. Those who work the front desk setthe tone for guests. Attitude is everything.We had a rare, awkward and unenviable set of circumstances that grossly inconvenienced us when we desperately needed rest. A gracious and skilled customer service person could have swept our problems away. Sadly, the person trusted to do that chose not to. . . And we will never be back. less