BW Capitola-By-The-Sea is The BEST!
04/10/2016 Jean K, Sparta, NJ, United States
BW Capitola-By-The-Sea is The BEST! This was my 4th stay here at this hotel, and definitely not my last. Everyone here is so nice, courteous, professional, efficient, accommodating, etc. Blake, the... more
BW Capitola-By-The-Sea is The BEST! This was my 4th stay here at this hotel, and definitely not my last. Everyone here is so nice, courteous, professional, efficient, accommodating, etc. Blake, the Front Desk (manager? Sorry, I forget his official position) is THE most helpful and sweetest BW employee! (aside from the most excellent front desk personal and manager at the BW Naples Inn, Naples, FL. - but that's another review!) I remember Blake from previous stays here in Capitola-By-The-Sea. He is a GEM of an employee. If there were rating values higher than '10', I would give it to him and the rest of the staff. I love the larger breakfast room! It opens up to a courtyard that leads to the pool and hottub - two amenities that looked SO inviting but I didn't use. (I was too busy!) The room that used to be the breakfast room - just to the right of the front desk - is now a computer/workroom, complete with a small library of books about the local area. I used one of the computers to print out my airline ticket for home. :) There's even a coffee bar in that room! (too bad I don't drink coffee) My room was spacious, well-accommodated and very clean. I even had a very pleasant eastern view over the courtyard(and pool!). The TV was large and quite easy to use. There was a fireplace(surprise!!) in my room that I didn't get a chance to use(I was out most of the time and too tired at night to enjoy it). Next time! It seemed like the elevator was ALWAYS there - waiting for me because I rarely had to wait for it! The bed was oh-so-comfy. It was kinda hard to get up out of it. I just wanted to keep sleeping, but friends and activities awaited! Did I mention how sweet and helpful Blake is?? No matter when, I was always greeted warmly by him. He is very knowledgeable about area sights/activities. He became more like a FRIEND than just BW employee. I look forward to seeing him and the rest of the staff the next time I go out there. I don't know what else to say than BW Capitola-By-The-Sea is the BEST! By the way, yes, there are ALOT of good restaurants and stores right nearby. I even walked to the Capitola Mall to the Kohls and Target stores there. It is a very 'walkable' area. There area also bike rentals too! Go to Capitola(and Santa Cruz/Soquel area)! Have FUN! :) - Jean in N.Jersey less
Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review
Thank you so much for your lovely review of our property and continued loyalty. Blake and all of our staff will most certainly be happy to read your review as well! It is so very nice of you to take the time to give other travelers your experience while staying with us. We all appreciate it tremendously. We look forward to your next stay with us!