Clean hotel, poor service, uncomfortable beds
The hotel was clean and updated. Breakfast was your typical continental hotel breakfast. The evening of our 2nd day, when we asked for more washcloths, the staff informed us that they were out of cl... more
The hotel was clean and updated. Breakfast was your typical continental hotel breakfast. The evening of our 2nd day, when we asked for more washcloths, the staff informed us that they were out of clean washcloths and there would be more in the morning. When asking front desk staff for more the following morning at 8:30am, we were told that there weren't any because housekeeping wasn't in yet. Knowing that the hotel is full, why couldn't the night staff do some laundry? We didn't have time to wait for housekeeping to do laundry before we had to shower to leave. The beds were arched so your head and feet were lower than your midsection making for an uncomfortable night's sleep. less
Tourist48504116924, General Manager at Best Western Plus Capital Inn, responded to this review
I want to apologize for the problems you had during your stay. I have talked to all parties involved and implemented changes so that this shouldn't happen to another guest. We are a team here and as a team we are all at fault.
As for the mattresses, they are new mattresses we just got in October 2019. I am having maintenance check the frame and make sure the mattress is setting properly.
We would like to invite you back and visit us again so that can show you our superior customer service.
Please let me know if there is anything I can help you with.