Best Western Plus Capital Inn

1937 Christy Drive, Jefferson City, Missouri, 65101-2202, United States
based on 641 reviews Trip Advisor Logo
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Best Western Plus Capital Inn

Discover the award winning, AAA 3 Diamond rated, 100 non-smoking hotel. The Tuscan themed all suite style Best Western Plus Capital Inn invites guests to relax in the spacious breakfast room and enjoy a free hot breakfast with scrambled eggs, sausage show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Capital Inn

Traveller Overview:
4.5 Rating: 641 reviews
Excellent 78%
Very Good 18%
Average 2%
Poor 1%
Terrible 0%
Rating

tinastockman, wrote review 01/07/2020

A pleasant experience

The outside of the hotel is very modern. It didn't stand out in the location, but was pleasant and you didn't have to guess where to enter. Once inside, the reception area was well laid out and clea... more

Rating

Psmhlynch, wrote review 22/06/2020

Clean hotel, poor service, uncomfortable beds

The hotel was clean and updated. Breakfast was your typical continental hotel breakfast. The evening of our 2nd day, when we asked for more washcloths, the staff informed us that they were out of cl... more

Owner Response
Tourist48504116924, General Manager at Best Western Plus Capital Inn, responded to this review
Dear Sara, I want to apologize for the problems you had during your stay. I have talked to all parties involved and implemented changes so that this shouldn't happen to another guest. We are a team here and as a team we are all at fault. As for the mattresses, they are new mattresses we just got in October 2019. I am having maintenance check the frame and make sure the mattress is setting properly. We would like to invite you back and visit us again so that can show you our superior customer service. Please let me know if there is anything I can help you with. Sincerely, Mary Property Manager
Rating

CherylL2329, wrote review 14/06/2020

big comfy rooms

The room was large enough for me to really spread out. The hot tub was fantastic after a long drive. But, the washer did not work, and I really needed to do laundry. I told them early in the morning,... more

Owner Response
Tourist48504116924, Manager at Best Western Plus Capital Inn, responded to this review
Thank you for the nice review and rating. I am not sure when your stay was but the washer has been working. The company that services them was over a week ago and couldn't find anything wrong with the washer. We appreciate your rating and comments that we use to see where we need to work harder to improve our customer service. We would like to invite you back to visit us again when you are in the area Sincerely Mary Property Manager
Rating

Jen H, wrote review 08/06/2020

Wonderful stay

This hotel was absolutely beautiful and so clean. The staff was very friendly and helpful after having a bad experience at a different hotel the night before. The breakfast was delicious, try the bisc... more

Rating

kst012576, wrote review 14/05/2020

Two Queen Bed Suite

Quiet, clean and spacious. Easy access to interstate and plenty of restaurants nearby... Of course the pool was closed due to Covid-19, but the pool area looked very appealing... Would stay again and... more

Owner Response
Tourist48504116924, General Manager at Best Western Plus Capital Inn, responded to this review
Thank you for the nice review. We appreciate you telling us about your stay and understanding when pool being closed. We would like to invite you back to visit the next time you are in the area. Please let us know if we can be of assistance in the future. Mary Property Manager