Every hotel guest has things that are important to them. The trick is to hit gold on the greatest majority of them. You will never please everyone. I tried BW on a whim as I'm not a fan of the Hilton brand here in Jeff City. I travel a lot and this hotel (It's not a motel as many have referred to it) has become my new favorite in this area and opened up my mind to finding BW branded facilities wherever I may lay my head. Well, with the exception of in my hometown because my wife might think I was up to something. What many don't realize is just how many different aspects of a hotel need to be considered in determining its' target audience. The items that were thought through at this location nailed my preferences. I can't name them all, but I'm big on clean surfaces. A non-fabric work chair is brilliant, a wrap for a sanitized remote genius, (guess what the #1 bacteria filled surface is in a guest room. The remote.) the design of the bed coverings being protected from touching human skin while you are sleeping is wonderful, and thank goodness for a hotel chain that still uses trash liners in the cans. How disgusting is it to just throw trash in a can that now has to be washed after every guest. Not quite the environmental savings that some thought it out to be. I also appreciate the upgraded touches in the decor that makes the room feel warmer. The frame around the mirror and decor surrounding the restroom light fixture give an upgraded feel. The couch and chair fabric that is smooth and doesn't hold germs and bacteria as easily is well thought out. Okay, enough rambling now as I can go on and on. As a former Corporate Director of Housekeeping for a major resort hotel chain, I was very pleased with almost everything that I encountered. I parked in a clean parking lot, walked through clean glass entry doors, stepped onto a clean tiled lobby floor, was greeted by genuinely kind and pleasant front desk staff at a counter that was clean and organized, I then made my way to a clean elevator with clean doors and clean elevator buttons in and out (the 2nd most germ filled surface in a hotel), walked past an extremely clean and inviting pool deck and swimming area, exited the elevator to walk down a vacuumed and debris free hallway to my clean guest room door with a handle that I wasn't afraid to touch, and stepped into a wide open, well cared for guest room that was laid out exactly as it should be to give the feeling of space and cleanliness, there was an uncluttered corner to set up my luggage rack and lay out my suitcase as well as the iron and board to press my shirts (I stink at packing and have to iron my first night), and an unheard of amenity was the guest controllable exhaust fan in the restroom and the thoughtfulness that went into the choosing of bath amenities with the science of aromatherapy. BW has really thought this through in my opinion. I would have never considered this chain as my go-to chain. So what would I have done differently? Again, you can't please everyone completely. An upgraded TV with HD capabilities is a must for me. I work from 7am - 7pm and work from my laptop in the room at night. Watching TV while working is a must for me, especially when there is a Chiefs game on! I also travel with a cooler because I don't leave time for myself to dine out, so I need a freezer compartment. There is room for a slightly larger fridge unit with a separate freezer compartment for my ice packs. Lastly, it would have been nice to know that there would be a man climbing a ladder outside my window early in the morning while I was getting dressed following my shower. I can't imagine the shock that this poor young man must have had as I emerged from the restroom in my skivvies while he was climbing past my window. In summation, thank you BW and ownership of this location for creating a small piece of heaven in JC and a new favorite chain. less
gtmary, General Manager at Best Western Plus Capital Inn, responded to this review
Thank you for the very nice review. We have an excellent team here and appreciate your thoughtful comments.
We look forward to your next visit with us.
Please let me know if there is anything I can help you with in the future.