Misleading, dated, horrible
02/04/2017 miniperson, London, United Kingdom
I can't even begin to tell you how misleading the photos on the hotel's website and TripAdvisor are. My room was dated, dirty and old and was a ridiculous rate for what you got. The wifi barely works ... more
I can't even begin to tell you how misleading the photos on the hotel's website and TripAdvisor are. My room was dated, dirty and old and was a ridiculous rate for what you got. The wifi barely works as to have one small bottle of water in the room (which most hotels give as complimentary) it is 3.50 euros. Do not stay here. It is a crazy amount of money and you get absolutely nothing for this price. The breakfast is also horrible. No atmosphere, cold food that looks like it has been put away and brought out again day after day and a poor selection. less
CannesRiviera, Propriétaire at Best Western Plus Cannes Riviera & Spa, responded to this review
You put your threat to execution… Congrats !
You asked some free spa access and personal care to compensate a too expansive taxi ride fee from NICE airport… How can you put the blame on us ? We have no connection with taxi companies. Our staff tried to negociate the charges to be nice but we can’t do much more.
According to the room, all rooms are now renovated and none match your description. “Room dates, dirty and old” Since February 2016, you find in all rooms parquet floor, new paint etc.
Should you stayed there before, I would probably agreed. Even more, we are still at this time in finishes and paintings
Regarding the water, you are right and this will be part of a new service we offer to our customers within a few day : in all rooms now, there will be complementary still and sparkling water.
About the breakfast, we improve it more every year.
In addition to the regular breakfast, which mainly consist in some viennoiseries, various bread, butter and marmalade or cereals, fruit juice such as orange, grapefruit or apple, cereals, dried and fresh fruits we offer every day smoked salmon, various cold cuts, various cheese, bacon, scramble and boiled eggs, and since last summer we add some vegetables. What would you like more ?