We stayed at this hotel for the first time despite family commitments being nearby in Guelph, since the Guelph Best Western is no more. This hotel was easy to access exiting the 401. Not as easy to exit the hotel and go north, however. There is an opening in the divided highway to go north, but you take your life in your hands trying to make that left hand turn across many lanes. Staff advised to go south to the light and make a U-turn, but that is risky business too.
The foyer and reception area of the hotel was one of the nicest parts, clean, airy, open, with lots of seating and the breakfast area. A very nice touch was the available apples, 24/7 coffee and warm, fresh cookies. We also loved the friendly and efficient check-in with only a small wait behind other clients.
Our room had all the appearances of being lovely, and we got what we requested on the online check-in. The room was clean, had a great view... everything we have come to expect from Best Western in travelers' conveniences: coffeemaker, microwave, mini fridge, clock, suitcase rack, great internet and a flat screen TV. An in-room safe would also be nice to have. Great beds - comfortable, clean, good quality bedding... very nice. The bathroom, as well, was clean, had the toiletries we expect, and a good number of towels.
We enjoyed the breakfast offerings. Even though they were the usual hot and cold, they were fresh and plentiful, and the breakfast tables were wiped clean as clients left. Appreciated!
We loved the pool and hot tub area on the lower level. Lots of clean towels were available. We also saw that there was a workout room with 5 machines, I believe, a great perk for those who have come to expect it.
The minuses were things that scream of needing an update. The small table by the window had no electrical outlet near it. That was so inconvenient. There wasn't even a light on the table, but a nearby floor lamp. The overall lighting in the room was poor. When looking for an outlet, we saw the maze of wiring and extensions behind the dresser... perhaps there were extra places to plug things there, but they were certainly not accessible, and did not appear safe.
The bathroom fan worked on the light, and it was so loud that it howled and echoed through the small closet. The fan seemed to have no effect on clearing the shower humidity. We normally leave the bathroom light on with the door slightly ajar during the night, but this was impossible because of the noise. If it was a benefit, there was a wide enough crack on the locked and latched main door to offer light from the hallway. In the bathroom, lighting was very poor for makeup or shaving with overhead pot lights that don't shine between you and the mirror.
The heating cooling system was a mystery - two separate controls on opposite walls, but no temperature indicators. The fan on the cooling control was even noisier than the bathroom fan, again echoing through the hollow closet. We couldn't sleep with it on; I don't think anyone could. Watching TV with it on would be impossible.
Needless to say, the room was very warm by morning. However, it was shocking to see how much humidity had accumulated on the windows and the window ledge. The damage from this over years, was very evident.
I suppose that we might be told that we could have complained to management- but these things are not "fixable" with a maintenance visit. We would like to make this our go-to hotel when in the area, but I am a little leery of the "minuses". less
JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Thank you for sharing your experience through a detailed review. We appreciate your compliments and criticism of our hotel services, value added amenities and location specifics. Guest satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. Nonetheless, we are happy that you were satisfied with your stay but wish we’d have done more to make it a memorable one. We wish you’d come back so that we could provide a superior experience.
Guest Services Manager