18/06/2018 dodi534, Northern Ontario
We stayed here for two nights to visit family . We had a family emergency and had to miss our first night of 3 we had booked . Tried to cancel online in a hurry , couldn't . When we explained our situ... more
We stayed here for two nights to visit family . We had a family emergency and had to miss our first night of 3 we had booked . Tried to cancel online in a hurry , couldn't . When we explained our situation , the manager was willing to remove the charge for the lost night. We needed that kindness at that moment . The other staff was friendly, polite and very efficient . The hotel is close to 401 , and many shops , and restaurants , and points of interest . There is ample parking , the hotel exterior is very clean . The lobby is clean and well maintained . The pool is very nice . There is a hot tub available . Our room was very clean , well appointed . The internet is fast and works well with no stoppages on our visit . The breakfast area was very busy and noisy when we were there because of a baseball tournament and we did have some noise in the morning , no fault of the hotel but of the adults with the teams . We had a great stay and will stay here again when in the area . less
Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
We are overwhelmed by your outspoken review and wish to thank you for promoting our hotel. It is our pleasure to take care of our valued guests and keep them happy and content at all times. We look forward for your return to another memorable experience.
Guest Services Manager