Best Western - Macleod Trail, Calgary, AB
25/04/2017 jamesdY3522SA, Saskatoon, Canada
I stayed here with my wife and daughter for 3 nights. My band played at the music and arts festival at the Distortion club next door so this place was exceptionally convenient to get to and from the v... more
I stayed here with my wife and daughter for 3 nights. My band played at the music and arts festival at the Distortion club next door so this place was exceptionally convenient to get to and from the venue. The staff here are very friendly and exceptionally helpful with very few exceptions. The service actually kind of blew my wife and I away at times. We are used to a somewhat cool detachment that you seem to get from service industry staff which seems to be the norm these days however the staff at this hotel really came across as genuine and they really seemed to care about our needs. The only exception was the guy at check out whom I got a strange vibe from. He asked how our stay was as though it were an afterthought, as in, "by the way, how was your stay?"....Whatever, not a big deal. I can be a weird guy too. We stayed in a jacuzzi room as they did not have a double queen left when I had called 1.5 mos prior to reserve one. However, when we got there, the hotel really didn't seem to be at capacity. There weren't a lot of people there. Had a room opened up, it would've been nicer to have gotten what I had initially wanted. They did discount the room $20 a night but iit still was pricier than I was budgeting for. The room was spacious and clean. The bed was a little hard for my liking. We had a hide-a-bed pullout for our daughter and to be honest I think I would've rather slept on it. It was comfy. The air controls were easy to use for those who want to customize their environment. The jacuzzi tub really should've been cleaned better. The bathroom is not a tiny little narrow closet like some places which was nice. The biggest problem I had with this room though was the water pressure....or lack thereof. The toilet always seemed like it was about to overflow because it flushed so slow. The shower had an enormous shower head but the water basically came out at the speed of gravity. It was incredibly weak. I have long hair, so it took me a while to rinse it with this ridiculous shower head. The best part, by far, about our stay here was the complimentary breakfast. It was never super busy (as a matter of fact, the first day I found my wife and I alone in the breakfast area) and the food is great. The young lady looking after the breakfast was on top of it constantly keeping things stocked. It was awesome. You have your choices of making your own pancakes or waffles or toast, you have bagels and croissant, yogurt and granola or cereal and the hot dishes both days were eggs and sausage (one day egg patties with breakfast sausage, the next, scrambled with sausage rounds). Juice, coffee, tea, hot chocolate...you name the breakfast item and it was there and there was plenty of it. And tasty! Very impressed with this breakfast. To be honest, it would be a selling point for me to come back I enjoyed it so much. The only weird part of our stay here was the homeless man living in the trees outside the rear door. The first night after my wife and daughter had arrived, my wife was approached in her vehicle by said man who was looking into vehicles. We do a lot of people watching and sitting in our vehicle when we are staying away from home, so after I arrived, this incident didn't repeat itself as I sat outside with her a lot. We saw some strange goings on behind the hotel with the man who apparently lives under a tree out back as well as with 2 or 3 other guys who were coming and going and exchanging bags and such with one another. I guess this isn't overly strange for a large city per se but I can definitely see this scenario making the hotel guests uneasy to be outside alone particularly if they are female. We were quite wary to leave anything of value in our vehicle though. Overall though, the hotel is easy to get to, the staff is exceptionally helpful and friendly and it was a comfortable and quiet stay. It is far from the biggest hotel I've ever stayed at and is actually one of the smallest Best Western hotels I've ever seen or been so it is cozy if you like that sort of atmosphere, which we did. I would highly recommend this place to anyone in particular because of the staff and most especially because of the breakfast. Some people may not think it was anything special and may have come to expect that sort of thing from a hotel but I can't speak highly enough of it. I loved it! less
alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for leaving such a detailed review. We are delighted to know our complimentary breakfast exceeded your expectations, so much so that it alone could convince you to come back! We pride ourselves on this amenity, and we are so happy to provide it to our guests each day. Thank you for your feedback about the individual you encountered in the parking lot. We will look into this matter promptly, and appreciate you bringing it to our attention. Until next time, safe travels!