Worst hotel I have stayed in for awhile
I spend 24-28 weeks a year in hotels for business. This hotel is in my top ten maybe top five worst hotel stays. Room was not cleaned once during my five night stay. I do understand that with Covid go... more
I spend 24-28 weeks a year in hotels for business. This hotel is in my top ten maybe top five worst hotel stays. Room was not cleaned once during my five night stay. I do understand that with Covid going on room cleanings are diminished somewhat but not nonexistent. On Wednesday (day 3 of no cleaning) I brought this to the attention of the desk clerk. As of Thursday night still no room cleaning. Hallways not vacuumed the same dirt that was in the hallway on Sunday when I arrived is there on Thursday afternoon. Today the elevator is also in operable seems kind of like the cherry on the top of one of my worst stays in a hotel for the week. Can’t wait to lug all my luggage down from the third floor to leave this place tomorrow. When I have business in Caldwell, Idaho again I’ll pick another hotel even if it’s 20 miles away before I’ll stay in this place again. less
stacy ward, Owner at Best Western Plus Caldwell Inn & Suites, responded to this review
We are so sorry about the elevator having a problem while you were here. We realize how big of a inconvenience it is. They had to overnight a part to us. They did get it fixed the next morning, but i am sure it was not early enough to help a lot of people with their luggage. Housekeeping service during this time, is different. We are not offering stay over service until your third day and then if you request it at the desk in the morning, we will be happy to get that done for you. We have a welcome letter that explains all this, i get the idea that you did not receive our welcome letter and were not aware of this, so again we are sorry.