Best Western Plus Caldwell Inn & Suites

We stayed on our way through Idaho and the room was pretty good but kinda a strange layout. Family suite with two rooms with 2 queen beds in each side not closed off to each other but only containing one bathroom. We were traveling during COVID-19 and were trying to be safe and had chosen Best Western because of their mask policy but the staff didn’t wear any and only the plexiglass was used to protect the customers. Ice machines not working on the first two floors so a trip to the third was necessary for that. Bed were ok the pillows were very round and uncomfortable. less

Family Suite: We stayed in the room with 4 queen beds. We had reserved the family suite with 2 queens and a king, but got the 4 queens. (Sounds like a casino in Vegas) I love BIG family suites. Perfect for bachelorette parties, birthdays or family vacations. The bedding sucks!!!! That is what I have to say about the beds. The are not comfortable and the bedding sucks. Covid Response: I think it is important to see travel reviews containing Covid response. The hotel had grab and go breakfasts including but not limited to breakfast 🌯 burritos. The burritos we’re delicious. 5 star for their Covid breakfast response. Their pool response though was garbage! 🗑 very disappointing. I called to make sure the pool was open. TK (12 year old) very excited to swim 🏊🏾‍♂️ they said yes and did not follow up the response with any restrictions. Upon arriving they said it was by reservation only, and one family at a time. We never saw anyone in the pool the whole evening. It appeared like they were discriminating. When asked about reserving a spot for the next day they said you could only do dat of reservations at 6 AM and the spots go fast. It seemed sketch!!!! I’ve been to Vegas sense Covid and this ridiculousness is more restrictive than any pool there. Pools are relatively safe. It was horrible customer service. 3 is an accurate representation of the hotel. I did receive a substantial discount via Hotels.com 🏨 but not in exchange for a review. less

What a difference a month makes. I stayed here in June and it was a nice stay. This time was way different. At check in the requests I made were exactly opposite of what I requested. Not only did I request on line but I followed up with phone call to the hotel. And still got it wrong. Once in the room, the AC did not work properly, the bathroom door would not close, the tissue holder would not stay in place, The bathroom fan was so load I thought it was going to come off the ceiling. When we asked for clean wash clothes, we were told "we dont have any". No trash service. Frankly I am growing tried of business using COVID as a excuse for poor customer service. Most of this is just being lazy . less

the unavailability to use the pool other than a reserved hour per day regardless if the pool was reserved or not was not right. Breakfast was unacceptable. Maid service was only available if requested. Not the best bang for your buck. Not what I have been used to with the best western chain of hotels. The beds were hard as sleeping on a concrete floor. less

I spend 24-28 weeks a year in hotels for business. This hotel is in my top ten maybe top five worst hotel stays. Room was not cleaned once during my five night stay. I do understand that with Covid going on room cleanings are diminished somewhat but not nonexistent. On Wednesday (day 3 of no cleaning) I brought this to the attention of the desk clerk. As of Thursday night still no room cleaning. Hallways not vacuumed the same dirt that was in the hallway on Sunday when I arrived is there on Thursday afternoon. Today the elevator is also in operable seems kind of like the cherry on the top of one of my worst stays in a hotel for the week. Can’t wait to lug all my luggage down from the third floor to leave this place tomorrow. When I have business in Caldwell, Idaho again I’ll pick another hotel even if it’s 20 miles away before I’ll stay in this place again. less