Was canceled after having a confirmation. After arriving was told they were overbooked, probably sold my room so they could get more as was booked as a Best Western Rewards customer discount. Called Best Western Customer service and after one hour on a cell phone connection was told that I had a room at another hotel about 20 minutes away and when I got there there was a party going on in the lounge area and took about 10 minutes to get attention. The clerk was told me that there was no reservation and totally indifferent to the problem if not down right rude and told me I would have to pay a much greater amount for a room than the Best Western agent quoted. The placed was noisy, smelled, crowed with no distancing and looked dirty so walked out and found a place down the road for half the price and was clean and quiet with helpful customer service. The Red Lion in Ontario Oregon. less