I'm a Best Western Rewards member, and have usually had consistently good experiences when traveling. I made a reservation ahead of time, as I wanted to make sure during COVID that we could count on a... more
I'm a Best Western Rewards member, and have usually had consistently good experiences when traveling. I made a reservation ahead of time, as I wanted to make sure during COVID that we could count on a clean and well-maintained hotel. The first room we were assigned to had something behind the door that the 4 housekeeping ladies who were sent up to inspect it said were leaves behind the bathroom door and a stale, musty odor. It was also dark and small. We were moved to a much larger and sunny room that did not smell after my son had complained at the reception desk and the housekeepers were sent up. Breakfast was available, and we sat outside on the patio to eat, which was a great option with COVID on the rise again. Beds were comfortable, and we slept well. less