Good place to stay
31/10/2018 Steve O, north pole
we have stayed here once before and it was good so did so again. front desk folks are just nice and helpful. they seem to really care you are staying with them. I can say the breakfast was a... more
we have stayed here once before and it was good so did so again. front desk folks are just nice and helpful. they seem to really care you are staying with them. I can say the breakfast was always good but it never changed the 4 days we were there. eggs, sausage and taters. figured maybe bacon one day but no. again it was very good just the same. no matter how busy it was the food was always there and everything was replenished in a very timely manner. great English muffins . we did have a problem with our room not getting cleaned one day while we were gone. when they did finally come had a guest and were eating so I told the lady we did not want service and just needed clean towels and some tissues. she had to ask someone else what I said. I did not find that customer friendly and a bit upsetting as I know most of the guest spoke English and I feel the employees should be able too also. very clean outside and in less
stacy w, General Manager at Best Western Plus Caldwell Inn & Suites, responded to this review
Thank you for staying with us, twice. We really do care about you staying and wish you to have a great experience. The housekeeper in question, went and got her supervisor, so that she could approve the room not being cleaned. I am sorry about the mix-up, you are always welcome to just call the desk, and we will take care of everything for you. We also have a housekeeper on duty to about 11 pm, so if something got missed, we would be happy to take care of it for you later.