Smoke odor in almost every room
10/04/2019 287GenieC, Idaho Falls, Idaho
This hotel had a smoke odor problem. It seemed to attract guests with pets and guests that smoked. To get inside the hotel with our grandchildren in tow we had to walk through people standing outsid... more
This hotel had a smoke odor problem. It seemed to attract guests with pets and guests that smoked. To get inside the hotel with our grandchildren in tow we had to walk through people standing outside smoking. Everytime. The smoke seemed to be in the ventilation system because even when they moved my daughter and her family to a new room you could still smell it. One good thing was the breakfast was tasty and the pool was quite nice. less
stacy w, Manager at Best Western Plus Caldwell Inn & Suites, responded to this review
We would like to thank you for staying with us, we realize that you have many choices. We are a pet friendly hotel, therefore we do have dogs that stay with us. For the most part, the dogs are well behaved and really cause us no problems. We are also a totally non- smoking hotel. we have only non-smoking rooms. there are times that people do smoke in our rooms. There is a $200.00 fine for smoking in a one of our rooms, so we do encourage people to smoke outside if they need to. We are sorry that they are not always courteous, to our non smoking guests. The weekend you stayed with us, we did have a bowling tournament in town. Maybe there was a lot of smokers in the group, because this is not usually a problem.