Needs Some Work
04/06/2019 1996Carole, Pasadena, California
Considering this is a Best Western Plus I would expect the exterior of this hotel to be at the very least presentable. The parking lot was littered with weeds and old leaves. The flower beds need ten... more
Considering this is a Best Western Plus I would expect the exterior of this hotel to be at the very least presentable. The parking lot was littered with weeds and old leaves. The flower beds need tending and mulched. Even a good leaf blower would have helped especially at the entrance. This place is a poor example of Best Western Plus. Needs some work. Inside is better except having to view stray cats being fed on the patio while eating breakfast. less
stacy w, General Manager at Best Western Plus Caldwell Inn & Suites, responded to this review
We again are very sorry that our cat on the back patio has upset you. You have posted multiple reviews about this cat. Many of the guests really think the world of this animal. I have guests that leave her special food, they know she likes, they leave her treats, the kids play with her. She is very healthy and well looked after, she has lived with us since she was dumped here about 5 years ago. We are a pet friendly hotel, we have dogs and cats that stay here every night. We appreciate everyone's business, we appreciate that you stayed with us, We are sorry that we upset you so much. We have over two acres of land with the Best Western, we have over 60 rose bushes blooming right now, along with many other flowering bushes, we are outside everyday trimming, sweeping, watering, we do still have some weeds. Every morning we hit the weeds again, so if you look close you will find some weeds on the grounds, but if you look, you will also see beautiful blooming gardens ever where. We understand that you will probably never stay with us again, but understand that if i was to send the cat to the shelter to be put down, i would have a lot of guests very upset with me, i do not feel that would be the right thing to do. we did blow off the parking lots on Sunday like we do every week, but we have another big storm predicted in on Thursday night Friday morning, so by Saturday it will look wind blown again, be assure we will be out cleaning again.