In mid-November 2018, I was driving across the country with my dog Urso. I had just come back from staying with my Fiancee in the Bahamas and since I won’t fly Urso, we drove.
About day 6 into the trip, I had a sudden onset of severe abdominal pain around the Caldwell Idaho area. It was so sudden; I could barely get off the freeway. When I did, I noticed a Best Western Plus. As a former EMT, I knew this pain wasn’t normal and I was likely going to have to go to the ER. My worry was, “what am I going to do with Urso?!”
I pulled into the BW in Caldwell and stumbled into the lobby. The clerk, Mason, had to show me to the bathroom because the pain was so severe, I was vomiting…I didn’t tell him at that time much other than I didn’t feel well. Mason helped me check in and finally I was in the room with my Urso hoping whatever this was would pass, but knowing it wasn’t going to. I ended calling Mason at the front desk and asked him to get me an ambulance. My hope was that I would be able to drive to the hospital only 1.5 miles away. But that wasn’t how it turned out. This all took place around 3 in the afternoon.
My recollection isn’t the best since it’s been a while, but I believe he had the assistant manager on duty, Cybil, come to my room. She was very supportive but as any good manager was worried about what I’d do with my dog. I told her Urso is very well behaved (and he truly is), but I was aware that leaving him unattended was not allowed. Cybil was able to arrange for Urso to “hang out” with the maintenance person while I was transported and being evaluated at the ER. I promised I would call and check in with updates.
A couple of hours later, it was found that I had an 8.8cm (softball size) cyst on my ovary and that it had twisted and cut off circulation. Needless to say, I wasn’t going anywhere without its removal. I phoned the hotel back and Stacy, the General Manager, spoke with me. She was well aware of the situation. I told her that I was going into emergency surgery, but I likely would not be admitted. Regardless, I wouldn’t be released until after midnight.
Stacy understood my concern with Urso. Stacy said she would see that he was taken care of and that I had nothing to worry about. I was in extreme pain and so stressed, I can’t tell express the amount of relief that gave me. I underwent surgery and they removed the mass. I was released late in the night (technically early the next morning); around 1:30am on November 19th.
The hospital called me a taxi and I was back at the hotel by 1:45am. What I found when I got there is that Stacy had called her daughter Brenda who happily took care of my Urso while I was in the hospital!
I was alone (my fiancé in another country and my family could not arrive in time to assist). Stacy, Cybil, Mason, the unknown maintenance man, and Stacy’s daughter Brenda all became a family to help someone in a pinch!
That is customer service! less
BWP_Caldwell_Inn, General Manager at Best Western Caldwell Inn, responded to this review
We would like to take this compliment but it does not belong to our Property the Best Western Caldwell Inn in OHIO. It should go to IDAHO Best Western Caldwell Inn !!