felt like a back packers
14/09/2017 Masoi T, Cairns, Australia
I have previously been to this hotel about just over a year ago and I can't say I had a bad experience. From the moment I walked through the doors till the moment I left it was great, room clean, staf... more
I have previously been to this hotel about just over a year ago and I can't say I had a bad experience. From the moment I walked through the doors till the moment I left it was great, room clean, staff lovely, level 11 was fantastic.
Since my great experience previously with this hotel I thought "yes! Cairns trip, def booking best western".
ah ah, I was 110% wrong to think it would be like it was before. My second experience was horrible......
I walked through the front door and a few rowdy individuals had just checked in. I than convince myself that it will be fine.
I continued to approach the front reception. As I went to the counter to check in I spoke to a lovely gentleman who started to check me in, however next to him were two other men playing on their mobiles and looked very scruffy. It was quite awkward and unprofessional.
I was then given a smokers room that smelt so strong of cigarettes. I do not smoke so I tried to have my room changed, however I could not so I was forced to pay that night and went to another hotel.
I was put on level 6 this time so if you do want to stay here, maybe get a room from level 10 up.
The room was clean but smelt so bad. I was so put off I couldn't stay the night.