Located a few minutes drive away from the falls and popular attractions. No room service, but an attached resto-pub, and a few steps away from multiple food and grocery options.
The lobby is updated and modern, and our room in the hotel tower was warm and comfortable.
The kids loved the indoor heated pool and play area. The two hot tubs are right beside the pool, and it’s all surrounded by gorgeous plants.
It is the service, however, that made our stay the most pleasant. The housekeepers were kind and accommodating. Steve, the handyman, helped us with assembling the crib before we got to our room, brought us bed rails, learned the kids names and checked in throughout our stay. Always with a smile on his face, and a welcoming warmth. Thanks so much!
Three issues: 1) The hotel was built onto a pre-existing motel, and all updated. It makes for a different feel from a typical hotel. However, the corridor leading from the new build to the original courtyard rooms/pool/play area is *very* drafty. It wasn’t pleasant when we were wet from the pool passing this drafty corridor, especially with little ones.
2) We stayed during March break, and apparently every year the hotel is busy with hockey teams of different ages throughout the week. We booked four months in advance, but didn’t get a courtyard room we would have preferred, and would’ve prevented having for to go through the drafty hallway. We stated we would have been okay with the noise and increased activity, but it wasn’t an option.
3) Related to the March break/hockey team crowd, in our four day stay we were one of three families of colour often by the pool area. Nothing to do with the hotel staff, but received more than a few racial comments from some pretty ignorant travelers who may not have heard its 2018, and that it’s okay for people to dress and look different than them.
We probably won’t come back here in March break - to avoid the level of ignorance, and hockey parents drinking around the pool and courtyard, leaving their kids unsupervised in the pool. Will definitely remember it for a future stay in other months though! less