Hidden fees and wrong room
03/02/2019 A K,
We were looking at a map in the foyer and a member of staff from the hotel came up to us and offered advice on what's the best way to get to the falls - later on find out that the hotel charged us $10... more
We were looking at a map in the foyer and a member of staff from the hotel came up to us and offered advice on what's the best way to get to the falls - later on find out that the hotel charged us $10 as an out-of-the-blue 'tourism promotion fee' for the conversation! Even when it was unwanted advice because we had a car! Given wrong room to start off with as well (2 single beds rather than 1 double bed for a couple). Won't be recommending or staying at Best Western again. less
paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Thank you for taking time to express your concerns. I assure you we do not charge anything without letting our customers know. We have an internal promotional fee, which is 4% of the room rate, parking for $12.00 plus tax per evening, and a mandatory city tax for $2.00/night. I assure you, our fee structure is quite a bit less than your average hotel in Niagara Falls. I am very sorry to hear that you will not be staying with us again and hope that you will change your mind for a future visit. Please contact me directly so I can personally make your arrangements.