Great family vacation
11/01/2017 TLatina, Toronto, Canada
My family and I went there mid-December to celebrate my dad's 70th birthday. We were looking for a hotel that would accommodate dogs and this place was great for it! We booked a couple of rooms fo... more
My family and I went there mid-December to celebrate my dad's 70th birthday. We were looking for a hotel that would accommodate dogs and this place was great for it! We booked a couple of rooms for 5 and they gave us one with an outside door (for my dog) and one in the tower. When checking in, we asked if it was possible to give us closer rooms, since my mom was on crutches and it would've been so much easier for us to be closer and the person who signed us in said 'yes, but there's a fee of $25/night'. We didn't want to pay it so we left it at that. Lucky for us, the manager on duty Joe was there and he quickly spoke to his employee and gave us the upgrade as complimentary. We were floored (literally and figuratively!). He was so gracious, he even walked us to our rooms and spoke to us about the amenities and such. I told him that he made our visit so special, especially since we were there for my dad's milestone birthday. He was happy to have helped us out!
Apart from the service, would I recommend it here? Yes, absolutely. We loved the pool, the hot tub, the restaurant/pub that was available for entertainment. The location was awesome too, beside no frills and close to dollarama and lots of fast food places if you were up for grubbing.
Things to note: There is an upgrade fee for rooms facing the pool area and there is a parking fee. Wifi is complimentary :) It is a family hotel so if you are okay with children then you will be good here!
Thanks for making our experience a great one! less
Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Thank you very much for choosing to stay at our hotel for a milestone occasion such as your father's 70th Birthday. What really impresses me (but not surprised) is that Joe went over and above to deliver you superior customer service, which is what we like to brag about around here. Rest assured i will be letting him know how pleased I am to see the impact he had on your stay. We try very hard to create lasting experiences for our guests, because after all, you are spending your hard earned dollars to stay with us.
Please let us know when you will be visiting again.