19/06/2018 Roadking818, Jacksonville, Florida
This hotel was a new “low” for me over the past 10 years of travel. I stayed for two nights in June 2018. The main reason for selecting this hotel was price and proximity to the client that I went t... more
This hotel was a new “low” for me over the past 10 years of travel. I stayed for two nights in June 2018. The main reason for selecting this hotel was price and proximity to the client that I went to visit in the area. The hotel is close to BWI airport and that was also a good reason to book here.
I arrived at approximately 10:00pm. The first indication of problems was that there was not adequate parking in the parking lot. Cars occupied all the designated parking spaces and the overflow was to park in the driveway and along the curbs wherever you can find space. Some even Blocked Access to a fire hydrant.
I entered the lobby to check-in. There was nobody there. I called out loud after a few minutes but no one was in the office or anywhere near the lobby. I waited a full 20 minutes before someone showed up at the reception desk. The lady seemed quite frenetic. I gave her my name and said that I have a reservation for two nights. She was searching her system for a room and said that there was noting ready for me. (Already it was after 10:30pm). I mentioned that I am a platinum rewards member and I should be guaranteed a room as I had a reservation booked a week in advance.
She called out to someone and asked if any rooms were “ready”. She was told that there was one. So I was given that room. She handed me a washcloth and said that the room didn’t have all the fresh towels in it.
After check-in, I went to my room, 617, with my washcloth. Opening the door, I found a used dust cloth on the desk and water dripping from the shower head, which was not working and continued to drip for both nights.
The room was adequate, otherwise.
Next morning, I woke up to have breakfast. 7:00 am I went to the breakfast area. Tons of families with small children running wild and wasting food. Parents were not attentive and there was no discipline over the children. So, I figured that this was not an ideal business hotel. Went to McDonalds (yuk) as the only other alternative.
I arrived back at my room at 7:00pm that night after my day of work. The room was not made up or cleaned. I passed two housekeeping workers who were in the hallway chatting away. It was not pleased. I called the reception to let them know that my room was not made up. I was told that she would let housekeeping know right away. At 9:30pm, one of the housekeeping workers knocked on my door. She asked to make up the room. I was ready to go to sleep because I planned to wake up at 5:30am the next morning. I was already in bed. She brought me another clean washcloth and removed the soiled towels from the morning. She didn’t clean the sink, shower or toilet.
I don’t often write negative reviews but this place is the poster child for how not to operate a hotel. I will not return to this place and I do not recommend that any of my readers ever stay here due to the extremely poor customer care. I recommend that you spend more money for a decent business hotel - many are found close by. In the US and Canada, Best Western is my favorite brand. This hotel should be inspected by BW to be sure that they want to have their name associated with this place.
I was very disappointed and will discourage any business traveler from spending money here. less
00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We appreciate you choosing our hotel and taking the time to review your stay. We are sorry we did not live up to your expectations in terms of the cleanliness of your room, our breakfast, and customer service. Thank you for making us aware of these problems as it allows us to determine where improvement is needed. We hope when you come back this way, you will give us another chance to provide you with the excellent service you should always receive as our guest.
Guest Services Manager