This is Motel standards, not Hotel standards
07/02/2019 Fearless18370388697, Lexington Park, Maryland
You can tell this is a Patel ran Motel (I use the word motel for a reason) there was construction in the lobby, though it looks like it’s been that way for a while.. there are zero snacks in the entir... more
You can tell this is a Patel ran Motel (I use the word motel for a reason) there was construction in the lobby, though it looks like it’s been that way for a while.. there are zero snacks in the entire facility (I even asked) our room smelled of smoke, we didn’t have a phone or alarm clock, & when we asked for one we were told there wasn’t one for us. The tub in the bathroom needs a good cleaning in the jets, and the tile around the tub looks as if there is mold. The walls are the thinnest of any hotel/motel I’ve ever stayed in. There were noisy neighbors all night but I couldn’t call to complain because we didn’t have a phone! The sheet on the bed wasn’t even a fitted sheet, it was a top sheet just put over the mattress & the pillows are smaller that a child’s pillow, and there were 4 for a king bed.. 4 that equal out the size of 2 normal pillows. The carpets throughout the entire facility are filled in holes and stains. Definitely time for an upgrade. Extremely disappointed that I wasted my points stay here. less
Journey34326377670, Front Office Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Please contact the hotel directly at 410-789-7223 so that I can resolve this matter. I do apologize that you experienced these things.