Recommend staying somewhere else!
12/08/2018 JenZBeaches, Frederick, Maryland
I made an online reservation at least a week in advance. I arrived around 11pm and had an early flight out scheduled for the next morning. The front desk had 2 people working, but they had a line of p... more
I made an online reservation at least a week in advance. I arrived around 11pm and had an early flight out scheduled for the next morning. The front desk had 2 people working, but they had a line of people waiting to check in. Once I received my key, I located my room, and saw that the door was open. It’s pretty frightening to think of what could have happened if the wrong type of person had entered the room, closed the door, and done something to me after I entered the room. So, I lugged my suitcases back to the lobby and waited in line to get a different room assignment. The rep didn’t say she sorry, but agreed it should cause safety concerns. I just wanted to get a good nights sleep. The pillows were absolutely horrible. They looked like they had been there for 20 years. Incredibly cheap, worn out, and uncomfortable. The walls are so thin, I was awakened several times by people talking in the room next door, vehicle alarms going off outside, and noisy people walking the hallway. I definitely will never stay at this hotel if given a choice. The only reason I gave two stars instead of one is because the ladies who handle breakfast service are so pleasant and friendly. It was nice to see that some staff provide fantastic service and sincerely care about their guests. less
00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking the time to share your comments and concerns regarding your recent stay with us. I was devastated to hear you had such a bad experience with us. We are known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. That you were inconvenienced as you were is deeply regrettable but I can assure you we will do everything within our power to improve upon this matter. We value your loyalty and we promise that immediate steps will be taken to ensure that we do not repeat these mistakes. We do appreciate that you brought these matters to our attention showing us that we have room to improve on several fronts. We regret you left us feeling disappointed as we certainly wish we may have an opportunity in the future to provide you with the level of service we pride ourselves on delivering. Once more, thank you for being our guest. We wish you all the best in your future travels.
Guest Services Manager