Urine and dirty clothes in our room and $12 for 2 sodas and candy bars
21/04/2018 Jess S, Chesterfield, Virginia, United States
We checked in and I was surprised that they only had 1 person working the front desk. Despite being swamped he was very pleasant. The entrance is nice and inviting, the elevators were well maintained... more
We checked in and I was surprised that they only had 1 person working the front desk. Despite being swamped he was very pleasant. The entrance is nice and inviting, the elevators were well maintained and clean. We checked in at 4 pm and was surprised when we got to the 6rh floor, to find empty beer boxes and trash near the trash can and ice machine. Our room appeared clean, I opened the drawer to store a few things and found dirty clothes and a cracked tablet. The shower was clean or so I thought, when I got out and was drying I saw what looked like dried blood right st the door of the shower. Then I discovered urine on the back of the toilet seat. Needless to say it makes you very nervous as to how clean your bed is. We won't stay again. I should have read the reviews first.
Ps. I ran down to grab a drink and candy for my husband and I and it came to $12. I expected it to be higher than the convenient store, but $12!?! less
00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Dear Jess S,
Thank you for being our guest, and for providing your review about your stay. Our job is to provide a clean comfortable hotel experience to our guests, and we cannot apologize enough for the issues you described during your stay. Thank you so much for bringing this to our attention so we can review this with our housekeeping team to ensure these mistakes are not repeated. Thank you for your patience as we worked to correct these problems.
Guest Services Manager