Best Western Plus BWI Airport Hotel - Arundel Mills

6755 Dorsey Road, Elkridge, Maryland, 21075-6206, United States
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Best Western Plus BWI Airport Hotel - Arundel Mills

Welcome to Best Western Plus BWI Airport Hotel - Arundel Mills.

An Elkridge hotel close to Redskins Stadium at FedEx Field and minutes from Orioles Park at Camden Yards is the perfect setting for an adventure.

If baseball is calling
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
6755 Dorsey Road, Elkridge, Maryland, 21075-6206, United States

Reviews of Best Western Plus BWI Airport Hotel - Arundel Mills

Traveller Overview:
4.5 Rating: 662 reviews
Excellent 58%
Very Good 26%
Average 9%
Poor 2%
Terrible 3%
Rating

juditho137, wrote review 22/09/2020

Very disappointing service

You have to call and ask them to come clean your room! I put the sign outside my door asking for cleaning and when I returned 10 hours later it was exactly the way I left it. I called the front desk a... more

Owner Response
Tina Comma, Sales at Best Western Plus BWI Airport Hotel - Arundel Mills, responded to this review
Thank you for your comments. I am sorry you had a bad experience with our staff and service details. I am going to review your feedback with our GM and be sure it is addressed and corrected. I hope you will consider staying here again. If so please don't hesitate to contact me personally.
Rating

ModernWanderers, wrote review 23/08/2020

I’ve stayed at better Best Westerns

I have been very loyal to Best Western for some years now, but this particular BW (and a Plus, no less!) really let us down. We stayed here on a long road trip from FL to CT, but will consider a diff... more

Owner Response
Tina Comma, Sales at Best Western Plus BWI Airport Hotel - Arundel Mills, responded to this review
Thank you so much for the review. I would like to apologize because, from the sounds of things, you were not as quite blown away as we hoped. I will have maintenances look at the lighting in bathroom. We understand how frustrating it can when our modern utilities are not working properly. I will also pass along your note to our staff about "were ambivalent to our presence throughout, the BW van was blocking the entrance when we arrived (which meant we had to park and carry our luggage inside in the pouring rain), there was a previous guest’s half-eaten packet of candy near our bed". Thank you for bringing each issue to our attention and will work hard to fix these issues so your next stay with us is nothing but extraordinary. We always strive for perfection and do not like to see our guests disappointed in any way. Come visit again!
Rating

japs1217, wrote review 03/08/2020

!!!!

Amazing!!! Clean!!!! Friendly!!!! Loved this hotel, will be using it more often , even signed up for the best western reward program! Everything exceeded my expectations for the price. Would Definitel... more

Owner Response
Tina Comma, Sales at Best Western Plus BWI Airport Hotel - Arundel Mills, responded to this review
Thank you for such an incredibly nice review! Everyone at the Best Western Plus BWI Airport/Arundel Mills takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review and love that you feel a part of our Best Western Rewards points that never expire. Thanks for recommending us too.
Rating

Wayne N, wrote review 11/07/2020

Moving stay

Hotel is decent, but grab & go breakfast is a lot to be desired and if you want housekeeping services, do not rely on hanging the card on the door, but instead specifically inform front desk that you ... more

Owner Response
Tina Comma, Sales at Best Western Plus BWI Airport Hotel - Arundel Mills, responded to this review
Thank you for staying at the Best Western Plus BWI Airport/Arundel Mills. We do apologize for the inconvenience of housekeeping not able to clean your room until you request it due to Covid-19. I will pass the note on to manager about housekeeper's about not seeing you door hanger. Hope you will come back. Thank you.
Rating

cshay2020, wrote review 11/03/2020

Close to the airport

This hotel lives up to the modern standards of what a business hotel should be. Best Western has carved out a great niche in the hotel market and is quickly becoming my go-to hotel for business trave... more

Owner Response
Tina C, Director of Sales at Best Western Plus BWI Airport Hotel - Arundel Mills, responded to this review
Thank you so much for your great review and we agree with you on the hotel being a great niche in this market.