Good For One Night.
11/07/2019 CaribbeanS_12, Richmond, Virginia
My two teenagers and I stayed here last night. There’s plenty of parking. The room was clean. The beds were full-size but comfortable. I gave 4 stars instead of 5 because while the A/C did work, it di... more
My two teenagers and I stayed here last night. There’s plenty of parking. The room was clean. The beds were full-size but comfortable. I gave 4 stars instead of 5 because while the A/C did work, it didn’t blow cold air but rather cool air instead. The mall and casino are about 15 minutes away. BWI is also about 15 minutes away. I will say that check-in was great. The woman that checked us in was the same woman that checked us out. She was very friendly! She greeted us with a smile and we chatted about the free WiFi and how kids always want to know the password upon check-in. She could relate because she has an 11 year old. I would definitely stay here again. less
Tina C, Director of Sales at Best Western Plus BWI Airport Hotel - Arundel Mills, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for A/C not working. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 410.796.3300