Clean, friendly, convenient, return shuttle needs a better system.
The hotel was clean and comfortable. we enjoyed a group dinner at the Family sports bar next door which was reasonable and accommodating of our group of 14. Breakfast was good. The shuttle to the c... more
The hotel was clean and comfortable. we enjoyed a group dinner at the Family sports bar next door which was reasonable and accommodating of our group of 14. Breakfast was good. The shuttle to the cruise port was wonderful and timely. We kept our vehicle at hotel during cruise; all was well! The ONLY part of our stay that did not work out was the return shuttle. We called upon arrival to the terminal. We waited... and waited.. and waited.. our group was 14... the shuttles hold 10.... we called again and was told it could be another 25 minutes for the first and the second “sometime” after that.... after waiting about an hour, we decided to urber back to the hotel And give up on the shuttle. I had read about this issue in previous reviews so I was hopeful... but not surprised. Unfortunately it seems as this is an ongoing unresolved issue. When we left on our uber.. the only guests from the ship who remained were waiting for the Best Western Shuttles. I would recommend this hotel but under the current situation not for the park and cruise option as they do not have adequate accommodations/ vehicles to handle the volume of returning passengers. less
Tina C, Director of Sales at Best Western Plus BWI Airport Hotel - Arundel Mills, responded to this review
Thank you so much for taking the time to share your experience with us. We appreciate your comments on our clean and comfortable hotel. We are happy that the Stained-Glass Pub as able to accommodate 14 people for dinner. We are truly sorry about the shuttle service this past weekend. Hotel management is aware of the breakdown and is working a solution. We hope that we will have the opportunity to WOW you during your next stay with us.