No Sleep. Isn't that what a hotel is for?
I've stayed here so many times. I love coming to this hotel. I had to call downstairs multiple times last night, the last being around 2:30am bc someone was banging on my door then running down the s... more
I've stayed here so many times. I love coming to this hotel. I had to call downstairs multiple times last night, the last being around 2:30am bc someone was banging on my door then running down the stairwell. Waking me out of a dead sleep. I was in room 400, right near the stairwell. I heard them running down those stairs. They were playing their version of ding dong ditch. With just one person working here at night, how can you catch this childish, incredibly rude and inconsiderate person? Then I'm woken at 8am from the housekeepers with whatever it is they use to knock on the doors while yelling "housekeeping" multiple times. Then the vacuum. I have been trying to nap for the last 2 hours. All I can hear is the housekeepers talking, well yelling, to each other down the hall over their vacuums. I wish I could record and post it here. So loud. So inconsiderate. People get in late. It's a hotel. People try to sleep in hotels. I understand they have a job to do, I completely understand that. But is it necessary to bang loud and talk to each other in Spanish down the hall? They could close the doors while they vacuum that unit as well. Just some tips. I had gone downstairs at 8:30am to explain how exhausted and frustrated I am from being woken up in the middle of the night, then again at 8am. The young lady, at the front desk, wasn't even listening to what I had to say. Nobody gives a crap. If she would have showed a little compassion and showed that she generally cared about my stay here at her place of work, I would have never written a bad review. I can't blame you for kids being little punks, knocking on doors and fleeing down the stairwell. You may want to hire some night time security to help out in rough situations like that. I'm exhausted. I don't land in Indy until 11:30pm tonight. I maybe got 4 hours of sleep. When I set my alarm, I originally had 9 hours and 20 mins of sleep. Unfortunately that did not happen. I'm pretty upset about the way I was blown off about my horrible night here. I pay to sleep here. And I did not get any sleep. The can driver was late. I asked for a 12:30 sure to the hotel. We didn't leave until 12:40. The other flight attendant in the can told me that she was woken up by the housekeepers at 8am as well. I did hear that there is new management at this Best Western plus. I didn't think that would matter. But the flight attendant in the van with me mentioned that to me today. She said ever since it changed hands, it's gone down hill. I know as a flight attendant I get a discounted price to stay here. But no matter what I pay, I pay so I can get some rest. And I most certainly didn't get rest last night. less
Tina C, Director of Sales at Best Western Plus BWI Airport Hotel - Arundel Mills, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 410.796.3300