Very Bad Return Shuttle
The hotel stay was fine, but the return shuttle was horrible. I called at 7:13 for the return shuttle, we were told to go upstairs, door 5. After hanging up, we proceeded to go upstairs to door 5. ... more
The hotel stay was fine, but the return shuttle was horrible. I called at 7:13 for the return shuttle, we were told to go upstairs, door 5. After hanging up, we proceeded to go upstairs to door 5. We waited until 7:27, I called again to find out where the bus was. The person I talked to said the bus would be there in 10 mins. 10 mins went by, no bus. I called again at 7:38, the person I talked to said they would call the driver to see where he was. They came back to the phone and stated the bus would be there in 5 mins. At 7:45 the bus finally came. This normally wouldn't be so bad, but it was 30 degrees outside. We waited outside from 7:13-7:45 in 30 degree weather with no coats. I most likely will not stay again for that reason. less
Tina C, Director of Sales at Best Western Plus BWI Airport Hotel - Arundel Mills, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 410.796.3300