My family and I came to stay at the best western plus butterfield inn in Hays KS for 2 nights. The location is great, very nice spot for a hotel, the exterior is falling apart, lights are out everywhe... more
My family and I came to stay at the best western plus butterfield inn in Hays KS for 2 nights. The location is great, very nice spot for a hotel, the exterior is falling apart, lights are out everywhere, siding is missing and the parking lot is unsafely dark at night. None of the parking lot lights work here. Trash and dog poop are strewn throughout the property.
Inside- the blond woman that checked us in was very plesant, welcoming and warm, she has a lot of knowledge about the property and city, gave me some coupons for dinner as well. However, she looked very unenthused with having to work next to a dog that seemed highly untrained, i believe they said its name was Bailey? I was told it is the General Managers dog and it seems very unprofessional of her to bring a dog to work, the front desk girl said something about her being there every day. It was going crazy when we would come up to the front, (trying to get on the counter and pulling papers down with it) as I looked past the front desk into the back i could see tons of stains on the carpet not sure if it is from the dog or not but it looks very unplesant. The front desk smells unplesant as well, like a mix of dirty dog and urine.
Inside the hotel past the front desk, apperance was not as expected, coffee and juice all over the floors when i came in around 2pm, lights out and missing everywhere, hallways were not very clean, every window in the hotel has smudges from children and their hands. There seems to be a shortage of pillows and towels at the property. We only had ONE wash cloth in each room i have, we booked 2 rooms for 2 nights. Asked for more pillows in the late evening and had been told there are no extras. I will not stay at this property again.
I wish i remembered the girls name that checked me in as she deserves a reward for what she seems to have to deal with.As soon as i was checked in she went out and finished moping the halls and started tidying up the place, it looked like she has had no help cleaning the two days i have been here.
I was walking around the hotel taking in the sights it seemed she was the only one out and cleaning besides the housekeepers up on second and third floor. First floor smells terribly of urine, I understand this is a pet friendly hotel and i do not have pets but it just seemed way too overwhelming of a smell. Unsanitary if you ask me. Stains in all the hallways as well.
As for COVID-19, the blond girl was the only one i personally saw sanitize during our stay, prepackaged food is okay, thankful for the coupons i recieved at the front. I still have one more night of a stay and we thought about leaving but i guess we will just deal, but we wont come back. less