Cold, outside corridors, but warm staff
04/01/2017 Professional-Pilgrim, Alberta, Canada
First time at this unusual hotel. External corridors make for a chilly journey to one's room, with lots of snow in Vancouver. However, the staff are extremely helpful and caring, and the breakfasts ar... more
First time at this unusual hotel. External corridors make for a chilly journey to one's room, with lots of snow in Vancouver. However, the staff are extremely helpful and caring, and the breakfasts are copious and varied. The view from room #422 is incredible! Rooms are small, but have everything one needs. Locks on doors may be temperamental. Ours took 20-30 passes to open! less
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest,
Thank you very much for taking the time to write about your recent experience at our property.
I am very pleased to read that you thoroughly enjoyed your first stay with us, from our helping and caring staff, to our copious and varied options in our complimentary continental-style breakfast.
Although you found the view to be incredible from room #422, I am sorry to hear that you did find the room to be on the smaller side. We do have other room types available; on your next visit, should you require more space, I recommend booking a larger room such as our kitchenette or suite.
Once again, thank you for your review. It was wonderful to have you stay with us, and we hope to have the opportunity to welcome you back for another stay in the near future!