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Best Western Plus Burnaby Hotel and Conference Centre

AAA - 3 Diamond

Rooms & Rates

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Whether traveling for business or pleasure, this Burnaby, BC hotel - conveniently located near Metrotown Mall and Vancouver - offers something for everyone!

Just 30 minutes from Vancouver International Airport and 40 minutes from the U.S. border, this scenic Burnaby hotel makes it easy to experience all that beautiful British Columbia has to offer. The city of Burnaby is an attraction in itself, boasting the Metropolis at Metrotown (Vancouvers largest shopping mall), the 1920s-themed Burnaby Village Museum, Burnaby Lake, theaters, ice rinks and parks. Its only a ten minute Skytrain connection to downtown Vancouver and Deer Lake, and just a little farther to the stunning scenery and views of Queen Elizabeth Park and Grouse Mountain.

Business travelers appreciate that this Best Western hotel near Vancouver, BC is conveniently located near Burnaby Hospital, the Sporting Arena and the British Columbia Institute of Technology. The property also serves as a premiere meeting and event space in Burnaby, with conference facilities for up to 300 guests.

Each well-appointed room at this pet-friendly, Burnaby hotel features free high-speed Internet access, toiletries, iron/ironing board, coffee/tea maker and hairdryer. King size beds and other amenities are available in selected rooms. Additional amenities that make this property the perfect home away from home include a complimentary full breakfast, a heated outdoor pool (seasonal).

Our friendly staff is ready to ensure a comfortable and memorable stay. Make an online reservation today and save at this Vancouver area Best Western Plus Burnaby Hotel and Conference Centre.

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Location

5411 Kingsway
Burnaby
British Columbia
V5H 2G1
Canada
To make a reservation please call 0800 393130 (Freephone). For all other enquiries please call 604/438-1383
AAA - 3 Diamond

Summary

Pets: No Pets accepted
Check-in & Check-out
15:00:00 | 11:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type V5H 2G1

Send to Tom Tom

Address
5411 Kingsway
Burnaby
British Columbia
V5H 2G1
Canada





Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0844 387 62 40

Reviews

TripAdvisor Traveller Rating: Rating: Based on 596 traveller reviews
Rating: 5 179
Rating: 4 251
Rating: 3 117
Rating: 2 33
Rating: 1 16
Rating

Average experience

16/04/2019 jamesc898989, Burnaby, Canada

This is just my second stay with the Best Western chain with top elite status. It was just a brief overnight stay but overall it was a disappointing stay. Even with the top elite status, the room upg... more

Owner Response
BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear James, Thank you for taking the time to review your recent overnight stay at BEST WESTERN PLUS Burnaby Hotel. Although it is great to see that your stay with us has been satisfactory, I would like to apologize for not exceeding your expectations on this visit. I am sorry to learn that you did not like the free room upgrade. Please kindly note that upgrades are based on availability and specialty rooms and suites may not quality for upgrades. Rest assured that I will also be forwarding your comments regarding your late check-out request to the appropriate departments to ensure that an unnecessary phone call does not happen again. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for your review, and I hope that we will have another opportunity to welcome you back and provide you with a better guest experience. Sincerely, Andrea
Rating

Easy,efficient and considerate

15/04/2019 Companion436635,

We had a very great stay here.We had our family of 4 and we felt it was a perfect place for us to stay so the location worked for us...My husband also needed a microwave and they brought us one in les... more

Owner Response
BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review following your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that we were able to accommodate your husband's request for a microwave in your room. I am also delighted that you were able to take advantage of and enjoy our complimentary buffet-style breakfast as well as our hotel's location. Thank you again for your review, and we look forward to welcoming you and your family back for another stay soon. Kind regards, Andrea
Rating

Nice hotel in a quiet part of town.

09/04/2019 Climber20430842593, Princeton, West Virginia

Friendly efficient staff willing to help in any way including printing our boarding passes and getting a cab for our ride back to the airport. Great hot breakfast including eggs, 2 meat choices, bread... more

Owner Response
BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us has been enjoyable overall. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be friendly and efficient, and that you also enjoyed the level of service provided by our security team on late arrivals and returns back to our property. I am also delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast, which offers both hot and cold food and beverage options to suit the different needs of our guests. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea
Rating

Paper Thin Walls & Sketchy People

24/03/2019 Sara C, Vancouver, Canada

We stayed one night on the 4th floor in the back of the building. It seems to be an old motel that's been renovated, but not super successfully. Our room with one queen bed was quite small, but clean.... more

Owner Response
BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Sara, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. Please kindly note that the walls of each guest room have been soundproofed as part of our hotel's major exterior renovation project, which took place from March 2015 to November 2016. Unfortunately, you may still hear some noise if you are on the ground floor, in an adjoining room, and through the guest room door if we are near or at full capacity. For a quieter stay on your next visit, we recommend booking a room on the upper level and near the back of the property. Should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and I do hope we will have another opportunity to welcome you back and provide you with a better guest experience. Kind regards, Andrea
Rating

Worth the extra drive to Best Western Surrey

24/03/2019 Compass19258888246, Drumheller, Canada

Although the staff was professional, courteous and discrete, This hotel is somewhat isolated and someone staying there without their own transportation might be frustrated. We missed the 24-hour acces... more

Owner Response
BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. Although it is great to see that your stay with us has been enjoyable overall, I am sorry to learn that we did not exceed your expectations on this visit. We have a couple of transportation options for those who do not have a car: We are a short 10-minute walk away from direct SkyTrain access at Royal Oak Station, and we also have the 119 Metrotown Stn bus right outside of our hotel that guests can take, which will bring you to Metrotown Station for SkyTrain transfer or shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, in about 8 minutes. There are also plenty of dining options around the area, so our guests do not have to travel far to find places to dine at. Our property is equipped with a fitness room, which is accessible just outside of the side lobby entrance. Alternatively, we also have complimentary guest passes for our guests to Steve Nash across the street for those who want to use a swimming pool or Jacuzzi. Nevertheless, thank you for highlighting our staff's professional, courteous, and discreet level of service. We appreciate you taking the time to leave a review, and we hope we will have another opportunity to welcome you back and provide you with a better experience in the future. Kind regards, Andrea