Worth the extra drive to Best Western Surrey
24/03/2019 Compass19258888246, Drumheller, Canada
Although the staff was professional, courteous and discrete, This hotel is somewhat isolated and someone staying there without their own transportation might be frustrated. We missed the 24-hour acces... more
Although the staff was professional, courteous and discrete, This hotel is somewhat isolated and someone staying there without their own transportation might be frustrated. We missed the 24-hour access to complimentary juices, fruit, cookies, snacks, coffee and tea that the Surrey Best Western has, as well as the pool and fitness room there.
The rooms were less well soundproofed and our second and third nights came with noisy neighbors; not their fault.
They do offer the complimentary hot breakfast, nearly identical in content to the Surrey branch, but they were sure watching the clock and were obviously anxious to clear the breakfast up and head off to other duties. The breakfast area is located in a corner of a stand-alone Asian restaurant (which was tasty enough for one of our six meals); perhaps that has something to do with it. Oh but down the street is a good neighborhood pub, called the Bear something, (also the nearest liquor store), which has FANTASTIC bar food and entertainment features nightly (live music, karaoke, trivia contest). Walkable if you're not under two feet of snow. Which we were. Anyway, the hotel was average and acceptable....but we were treated SO well at Best Western Surrey that we'll rebook there and tolerate the extra driving time. less
BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest,
Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel.
Although it is great to see that your stay with us has been enjoyable overall, I am sorry to learn that we did not exceed your expectations on this visit. We have a couple of transportation options for those who do not have a car: We are a short 10-minute walk away from direct SkyTrain access at Royal Oak Station, and we also have the 119 Metrotown Stn bus right outside of our hotel that guests can take, which will bring you to Metrotown Station for SkyTrain transfer or shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, in about 8 minutes. There are also plenty of dining options around the area, so our guests do not have to travel far to find places to dine at. Our property is equipped with a fitness room, which is accessible just outside of the side lobby entrance. Alternatively, we also have complimentary guest passes for our guests to Steve Nash across the street for those who want to use a swimming pool or Jacuzzi.
Nevertheless, thank you for highlighting our staff's professional, courteous, and discreet level of service. We appreciate you taking the time to leave a review, and we hope we will have another opportunity to welcome you back and provide you with a better experience in the future.