Best Western Plus Burnaby Hotel

5411 Kingsway, Burnaby, British Columbia, V5H 2G1, Canada
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Best Western Plus Burnaby Hotel

Whether traveling for business or pleasure, this Burnaby, BC hotel - conveniently located near Metrotown Mall and Vancouver - offers something for everyone! Just 30 minutes from Vancouver International Airport and 40 minutes from the U.S. border, thi show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
5411 Kingsway, Burnaby, British Columbia, V5H 2G1, Canada

Reviews of Best Western Plus Burnaby Hotel

Traveller Overview:
4.0 Rating: 711 reviews
Excellent 34%
Very Good 40%
Average 17%
Poor 4%
Terrible 2%
Rating

434bettyh, wrote review 26/10/2020

Nice room

This hotel looks new, I haven't been to Vancouver in a few years and know the hotel has been there for years, but it is remodeled or reebuilt?? is really nice. The room is small but nice, good bed a... more

Rating

Keith F, wrote review 12/09/2020

My favorite place to stay

Always my first choice. Rositta is friendly, happy for return visits and keeps this place running perfectly. I'd recommend anytime. Internet is fast,the rooms are comfortable and the coffee is good... more

Rating

ldunlop07, wrote review 24/06/2020

Best Western Plus Burnaby

This is a large, older renovated motel. Our room was small but clean. Not fancy but does the job. You wouldn't want to spend much time in the room due to its size. The bed was comfortable. The room ha... more

Owner Response
Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Thank you very much for taking the time to share your feedback and comments with us following your recent stay at our property.  We appreciate hearing your thoughts and your suggestions with respect to our amenities and facilities. It is great to learn that you enjoyed our clean room with a comfortable bed even though the room size is small, and our hotel's location suited your needs as it was close to the ferries at Horseshoe Bay.  I am sorry to hear that some of our areas such as our hotel appearance, breakfast and parking do not meet your expectations. We will reopen our breakfast dining area once the Covid-19 clam down.  I apologise for any inconvenience caused by the distance between your room and the parking stall.  We are always looking for ways to improve, and would appreciate your detailed feedback and suggestions. Thank you again for choosing BEST WESTERN PLUS Burnaby Hotel for your stay.  We hope we can welcome you back for another stay and earn a higher rating then. Sincerely, Rositta Guest Service  BEST WESTERN PLUS Burnaby Hotel
Rating

Andrew J, wrote review 21/06/2020

Two night stay

We had an excellent stay at this property the second time we have stayed here, the place was quite because the Covid 19 and the room was in the back which made it nice! They did say that you could hav... more

Rating

Alan M, wrote review 14/04/2020

Great hotel

The hotel was perfect, clean, quiet, and best of all was the front desk staff. Extremely friendly and helpful. Especially the lady on the day shift, every time I walked in the door, she had a big smil... more

Owner Response
BWBurnaby2020, Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Alan, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stays with us have been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk staff to be very friendly and welcoming. I am also delighted to learn that you were able to take advantage of and enjoy our hotel's convenient location, our spacious and clean room. Thank you again for your review, and we look forward to welcoming you back for another stay soon! Sincerely, Rosita