Best Western Plus Burnaby
This is a large, older renovated motel. Our room was small but clean. Not fancy but does the job. You wouldn't want to spend much time in the room due to its size. The bed was comfortable. The room ha... more
This is a large, older renovated motel. Our room was small but clean. Not fancy but does the job. You wouldn't want to spend much time in the room due to its size. The bed was comfortable. The room has an under counter sized fridge. We travelled during the period when things we just reopening due to coronavirus. So it wasn't very busy. They gave us a "grab and go" breakfast instead of the hot one advertised. It consisted of cold foods like yogurt, juice boxes, cereal, sandwich, wrapped sliced loaf or cookie, etc. It was fine but not as good as the BW Sawtooth Inn in Idaho where they cooked our hot breakfast to order and handed it to us to eat in our rooms (this was late March 2020 also during the virus). The location is excellent, close to restaurants and shopping. As for parking, since you enter your room from an exterior door, you obviously want to park as close to your room as possible. We couldn't on that portion of the motel because it was too narrow too allow parking, just a driving corridor. Instead you have to park nearby (100 yards) which is inconvenient for loading and unloading baggage. We drove to our room and unloaded the bags, then parked the car nearby but out of sight of our room. They also have a high concrete step to maneuver from the pavement to the room. Not for those with mobility issues. This was an overnight stay to be fairly close to the ferries at Horseshoe Bay the next morning, and it was a good choice for that purpose. less
Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Thank you very much for taking the time to share your feedback and comments with us following your recent stay at our property. We appreciate hearing your thoughts and your suggestions with respect to our amenities and facilities.
It is great to learn that you enjoyed our clean room with a comfortable bed even though the room size is small, and our hotel's location suited your needs as it was close to the ferries at Horseshoe Bay. I am sorry to hear that some of our areas such as our hotel appearance, breakfast and parking do not meet your expectations. We will reopen our breakfast dining area once the Covid-19 clam down. I apologise for any inconvenience caused by the distance between your room and the parking stall. We are always looking for ways to improve, and would appreciate your detailed feedback and suggestions.
Thank you again for choosing BEST WESTERN PLUS Burnaby Hotel for your stay. We hope we can welcome you back for another stay and earn a higher rating then.
BEST WESTERN PLUS Burnaby Hotel