Great location and exactly what we expected for the rate we paid
05/01/2017 stephaniefromcanada, Toronto
Ok, so we usually prefer higher rated star hotels, but its burlington...not a huge metropolis, to justify boutique hotels, just your run of the mill, usually name brands...this best western was clean,... more
Ok, so we usually prefer higher rated star hotels, but its burlington...not a huge metropolis, to justify boutique hotels, just your run of the mill, usually name brands...this best western was clean, staff friendly, and parking was good. Did find an opened bottle of conditioner behind the shower curtain, which means, the cleaning staff needs more attention to detail!. We did not get to use the pool...but doubt we would have anyways...as its not our thing, but for others...it would be great if we had kids!!!...breakfast room should be opened until 10am on weekends...as 9am is just too early to get up and get going, and besides...we've paid until 11am...so...i think 10am is a reasonable request!.i have a feeling that this hotel gets booked a LOT for hockey tournaments..get a room down at the end of a HALLWAY if you want noise reduction! less
BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback and it help us to deliver a superior experience for you and other guests in the future.
I apologizes on behalf of the housekeeping department they shouldn't be leave the conditioner bottle in the bathroom.
Your suggestion about the breakfast timing, this is defiantly we are working on it.
City of Burlington hotels are always busy with sports team during the weekend.
We hope you will come back and see us again soon