Best Western Plus Burlington Inn & Suites

I used my Visa to pay for the room and opted to pay for room security deposit with a debit card. Was charged $250 security deposit for a room that cost $193 and initially was double charged for the room and I had to litteraly argue for 20 mins with the most ruddest, misserable front dest manager to correct the mistake. He treated me and my partner with so much disrespect that it ruined our 1 night stay where we wanted to celebrate our 5th year anniversary. Never again will we go to that hotel ever again. I rather sleep in the car then have to have such nightmare of experience with front desk staff that seems to think they can pick and choose who they want to overcharge without justification and a lack of publicly accessable policies. And above all, made me and my partner feel as though we were some troublemakers, off the street scum and made us feel unwelcomed and very uncomfortable with such angry, bitter and distrustful attitude towards us. This was our first and sadly our last stay at this hotel. less

It was a very nice hotel. The only problem we had was the pool was supposed to be heated and it was not so we could not use it. To cold. Breakfast was very good and the Staff where extremely nice and helpful. less

We were very disappointed with there covid practices. They did not follow barely any of there protocols that were stated on website. Most concerning was there breakfast no tray no lids for drinks you were given a paper plate with your food on it then a napkin placed on top not open and whatever didn’t fit on plate was piled on top forced to carry plate and drinks with no lid. We were led to believe by their site breakfast would b prepacked or in a takeout container. The rooms were another disappointment following there protocols for covid no unnecessary items were removed decorative pillows,bed scarves etc you could tell the comforter hadn’t been cleaned I voiced my concerns with front desk was given the brush off. less

If your looking for a nice well maintained reasonable priced hotel with free parking, a pool and a good breakfast, than look no further. I have stayed at this location many times over the years and keep coming back. Even though the purpose of my visit is usually to see folks in Hamilton, it is well worth the short drive to stay at this Burlington Best Western Plus. You can't go wrong with this place. Experience it for yourself. less

We loved playing in the pool and got a good nights sleep in our room. Breakfast was a nice treat of hot eggs, pastries, and lots of other yummy items. Staff were friendly and helpful. Rooms were clean and well stocked. less