I used my Visa to pay for the room and opted to pay for room security deposit with a debit card. Was charged $250 security deposit for a room that cost $193 and initially was double charged for the ro... more
I used my Visa to pay for the room and opted to pay for room security deposit with a debit card. Was charged $250 security deposit for a room that cost $193 and initially was double charged for the room and I had to litteraly argue for 20 mins with the most ruddest, misserable front dest manager to correct the mistake. He treated me and my partner with so much disrespect that it ruined our 1 night stay where we wanted to celebrate our 5th year anniversary. Never again will we go to that hotel ever again. I rather sleep in the car then have to have such nightmare of experience with front desk staff that seems to think they can pick and choose who they want to overcharge without justification and a lack of publicly accessable policies. And above all, made me and my partner feel as though we were some troublemakers, off the street scum and made us feel unwelcomed and very uncomfortable with such angry, bitter and distrustful attitude towards us. This was our first and sadly our last stay at this hotel. less
Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites, responded to this review
Hello Mr. Arsenovic, I can't apologize enough for how you felt treated during your stay. No one should be made to feel that way. We generally have a very welcoming approach with our guests and we get loads of reviews that reflect this. Our Front Desk Manager is a part of this praise and has been working here for over 10 years. I'm not sure where the disconnect was between him and you as guests but once again I can't apologize enough.
As to the over charging, you did come back to the hotel and I spoke to you directly. You were not overcharged. I can attest to that 100%. I believe I was polite, respectful and helpful in answering all your questions. I did look over your receipt and tried my very best to convey the knowledge to you.
We do understand why you have chosen not to come back to our hotel, however we do hope you will consider other Best Westerns in the future. I love this company and I hope this one experience does not deter you.