Best Western Plus Burlington Inn & Suites

2412 Queensway Drive, Burlington, Ontario, L7R 3T3, Canada
based on 474 reviews Trip Advisor Logo
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Best Western Plus Burlington Inn & Suites

Welcome to the best kept secret in Burlington! Whether you are traveling for business or pleasure, the Best Western Plus Burlington Inn & Suites will offer all of our valued guests with comfortable, clean and crisp accommodations, including our new a show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2412 Queensway Drive, Burlington, Ontario, L7R 3T3, Canada

Reviews of Best Western Plus Burlington Inn & Suites

Traveller Overview:
4.0 Rating: 474 reviews
Excellent 42%
Very Good 33%
Average 14%
Poor 4%
Terrible 4%
Rating

danielarsenovic, wrote review 05/11/2020

Rude/dishonest manager.

I used my Visa to pay for the room and opted to pay for room security deposit with a debit card. Was charged $250 security deposit for a room that cost $193 and initially was double charged for the ro... more

Owner Response
Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites, responded to this review
Hello Mr. Arsenovic, I can't apologize enough for how you felt treated during your stay. No one should be made to feel that way. We generally have a very welcoming approach with our guests and we get loads of reviews that reflect this. Our Front Desk Manager is a part of this praise and has been working here for over 10 years. I'm not sure where the disconnect was between him and you as guests but once again I can't apologize enough. As to the over charging, you did come back to the hotel and I spoke to you directly. You were not overcharged. I can attest to that 100%. I believe I was polite, respectful and helpful in answering all your questions. I did look over your receipt and tried my very best to convey the knowledge to you. We do understand why you have chosen not to come back to our hotel, however we do hope you will consider other Best Westerns in the future. I love this company and I hope this one experience does not deter you. Thank you,
Rating

wurzersuzanne, wrote review 26/10/2020

Nice location

It was a very nice hotel. The only problem we had was the pool was supposed to be heated and it was not so we could not use it. To cold. Breakfast was very good and the Staff where extremely nice and... more

Owner Response
Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for your review Ms. Wurzer. We are glad you enjoyed your stay. We are looking into the issues with the pool as I type. We're pleased you enjoyed breakfast and happy that our staff were able to put you at ease. We do hope we'll see you again!
Rating

maryt1234, wrote review 22/09/2020

Disappointed 😕

We were very disappointed with there covid practices. They did not follow barely any of there protocols that were stated on website. Most concerning was there breakfast no tray no lids for drinks you ... more

Owner Response
Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites, responded to this review
We're so very sorry that we didn't do enough to keep you safe. I can tell you we have a sanitizer coming for our front desk and are just waiting for it to arrive. As to our breakfast we are looking into the best way possible we can manage the service and will be implementing our new plan in the next week. You and other guests have been heard and we are changing things as soon as we can. Thank you, Front Desk
Rating

darrensylvie, wrote review 01/09/2020

Great place

If your looking for a nice well maintained reasonable priced hotel with free parking, a pool and a good breakfast, than look no further. I have stayed at this location many times over the years and k... more

Rating

Vacation63232362471, wrote review 16/02/2020

Great place to stay with kids

We loved playing in the pool and got a good nights sleep in our room. Breakfast was a nice treat of hot eggs, pastries, and lots of other yummy items. Staff were friendly and helpful. Rooms were cle... more

Owner Response
BWBurlington, Public Relations Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you so much for your wonderful review, we're glad you could enjoy your time with us. We are especially proud of our breakfast and are glad you could enjoy the variety of items available. We count on our staff to create an amazing atmosphere for our guests and we're thrilled they were able to help you and make you feel welcome. Hope to see you again very soon!