Best Western Plus Burlington Hotel

Stayed here for 2 nights as a couple with a small dog. On arrival we were greeted by friendly staff who made a fuss of the dog. Our room was recently refurbished and tastefully decorated. It was extremely clean and the super king bed was the most comfortable I have ever slept on! We had room service a couple of times and ate in the bar area, as pets weren’t allowed in the main restaurant. The food on both occasions was rather tasty, although the rhubarb pavlova, which I waited nearly 20 minutes for, was rather disappointing, made up of a meringue nest, a dollop of cream and four rhubarb fingers around the edge! The bar manager, Leslie, was friendly and chatty and took pictures of our dog, Candy, whose photo is now displayed on the Hotel’s instagram page under the pet resident’s section! Overall I enjoyed our stay here and would visit The Burlington again if I was ever in Folkestone. less

On arrival limited parking and busy offstreet parking with only one disabled bay at the hotel. Access into the hotel was five steps and it wasn’t clearly indicated where the disability entrance was and we had to go into reception to receive instructions on how to gain access. Entry was via the side-street by the conservatory and the outside bar area. Manoeuvering a wheelchair in some of the areas was difficult and the disabled toilet on the lower ground floor was insufficient sized to adequately turn a wheelchair around to exit the disabled toilet. The room was comfortable and a reasonably sized bathroom with large full length shower. There wasn’t any anti-slip mat in the shower and the toilet seat was not properly fixed so it was too far back against the pan and when raising the toilet seat wouldn’t stay up independently. The room was comfortably furnished, the bed was comfortable although the room was warm which required the windows to be open most of the time for cooling. The radiator in the bathroom was on so that generated more heat on summer days. The facilities in the room were adequate with tea making coffee machine soft drinks biscuits etc but were also gluten free as requested as one of the guest was coeliac. The bar staff were not always familiar with the types of drinks to be ordered or in using the till and on occasions arriving at the bar there was no staff available and the disability access via the conservatory was not always open and locked and that required finding a member of staff to come down to open it to give you access into the building. The breakfast and evening meal were served in the same room and the food was satisfactory although we found it very salty. The level of proficiency of some staff was patchy although all tried to assist and help if not always knowing how to go about resolving the issues or questions we had. Booking in and booking out was easy and the hotel was in a location that gave quick access to the Espinado and walk into Folkestone town centre. The feel of the hotel was rather strange - we were not too sure whether it was on its way down and needing to be facelifted or on its way up and halfway through being renovated. The cost of two days in what was described to be a deluxe room with bed and breakfast was just shy of £400 which we thought was expensive and is an indicator why many people might choose to go abroad on holiday rather than at home in the UK. It would not have been difficult to find equivalent kind of accommodation on a Greek island of Spain for a week for this price! although there was nothing in particular we could go complain about it’s not a place that we are likely to return but if you’re looking for an okay place to stay and I willing to actually pay these kinds of prices then it is not out of the question to offer an adequate place by the sea . less

Very clean & beautiful, the staff was helpful and friendly. Food was great! Views are beautiful. Quiet & safe area.Building is amazing. Love the old elevator it was so neat! Room was very spacious, clean and quiet. We will we staying here again! less

The Burlington stay over 4 days was very good indeed. The service was polite and attentive. The rooms are modern and tastefully decorated and well served with toiletries and tea, biscuits and flavoured waters. The modern dining and bar facilities are excellent and the food quality and wines were also very good indeed. For our needs the hotel offers a great stay in a super location at a sensible price; highly recommended. less

a number of family and friends stayed for 2 nights 31/07-01/08 for a wedding held locally. the hotel service was excellent and the rooms very clean and smart. i think they had recently been refurbished with only the reception area left to do. A very good stay - thanks to all staff especially for storing our wedding clothes until we returned from France a week later. I would recommend this hotel. less