Best Western Plus Burlington Hotel

This Hotel is just off the promanade,Next door to the Grand Hotel,The rooms looks like they have been refurbished, and very nicely done too,Very pleasant staff , the breakfast is worth having , it's buffet style , but enjoyable, and plenty of choice,The public bar is expensive though,.We would. Definitely go back. less

we have stopped at this hotel previously. we saw a big improvement this year. the staff as always were lovely. nothing was a bother to them. we were allocated a room on the first floor. the room was lovely; overlooking the front of the hotel. crisp clean white linen. towels were so thick and luxurious. the room was very warm and comfortable bed. There was a free safe in the room. tea and coffee making facilities. we had breakfast and evening meal. the breakfast was superb, fresh hot food, lots to choose from. the evening meal you had a choice of starters and main courses and desserts. all three were very well prepared. served well presented and delicious. Andrew who oversaw everything in the dining room was so nice and cheerful. we had a problem in France with the French blockades and demonstrators, quite a frustrating day. when we came back to the hotel they had set out the dining room with Christmas crackers and a little box each full of novelties. what a lovely thing to do, and very much appreciated. the hotel has had a refurbished bar which is also very nice, with a really good outside seating area. less

Had a grwat stay here from the previous night stay at travel lodge, the room and cleanliness was really good and had comfortable sleep. Only issue when checking out was over charged for the food had previous night. Didn't want to make a issue out of if as I was in a rush. Staff that I met was friendly bit think they could do with some training. less

Every time I return to this hotel, it just seems to get better and better. Folkestone seems to be on the up and the Burlington Hotel at the forefront.... Great refurb, great stay....as always. Thank you less

We recently got married at the Burlington. I was lucky enough to check in the night before to spend the night with my daughter's before the wedding. From the moment we arrived everything was perfect. The suite myself and my girls stayed in was amazing, so much space, the beautiful views and the quality of every part of the room was amazing. I felt like a princess in a castle! Our wedding day which was all organised by the lovely Joanne was perfect. Everyone was so well looked after, every aspect of the day thought about, everything I could have wanted i had. The hotel was amazing in catering for my allergies, I can honestly say I didn't have to worry at all. The food was brilliant, full of flavour, perfect portion sizes and really great quality. Joanne helped us through what originally felt like a daunting experience. Planning a wedding can be very overwhelming but she helped us make our choices, kept us on track with lots of helpful advice and put us both at complete ease. No detail was forgotten (including the details that myself and my husband hadnt even thought about) and this really gave us a care free day. By the time we had had our final meeting we felt truly confident everything was in hand and we had nothing to worry about at all. On the day itself I woke up and though I was nervous with anticipation I was looked after. My girls were so excited to see Joanne and I felt so comfortable she had everything in hand for us. Throughout the day the level of service that we and our guests received from every member of the hotel was above and beyond what we imagined. The service for our wedding breakfast was amazing. I truly felt that our day was so special as we sat at the top table and watched as our guests were taken care of. I can honestly say that every single member of Staff seemed to enjoy their jobs, real genuine smiles, fantastic conversation, each and every one made us feel well looked after. Each member of Staff we came across from the ladies who maintained our room and freshened it up so my sister could move in and stay with our girls on my wedding night, to the chef who took the time to come out and speak to my daughter's the day before and went above and beyond in fulfilling their special desert request for our wedding day. These little details are more than i would ever ask for and it was so refreshing to meet so many people who took pride in going above and beyond. Our afternoon and evening went brilliantly and as the night went on the level of service continued anything we needed was taken care of. When myself and my husband retired to the bridal suite it was amazing. The Burlington promised and it certainly did not disappoint. The suite was amazing, every detail made me feel special. Everything so well cared for, clean, luxurious and well designed. The views were beautiful, the facilities spotlessly clean and excellent. In the morning we went down for breakfast and this too was amazing, such a high end choice of breakfasts. Very well catered for. Many of our friends and family stayed in the hotel and all were very impressed with their rooms and thoroughly enjoyed breakfast. I have to admit I was very sad to be checking out the day after our wedding. Our daughter's also begged us to stay for longer! The Burlington really is the place dreams are made. And our wedding and entire stay was a total dream! We are now looking forward to receiving our wedding photos, seeing the magnificent building with such amazing features in our photos will be brilliant. I don't believe I can give the team at the Burlington enough credit in this review for just how hard they work. They really are fantastic. We are fortunate to live not more than 20 minutes away from the Burlington but I shall be booking to stay for our wedding anniversary without a shadow of a doubt. I would absolutely recommend the Burlington to anyone planning on getting married. If you dream of a perfect day where you can truly sit back and enjoy your wedding in wonderful surroundings this is certainly the place. I can also say for any family considering a break the hotel is amazing. You won't feel under each other's feet. The space and facilities make it really easy for you to do as you please whilst still being able to keep the children happy. From the point of view of a couple I would say the Burlington is the ultimate romantic place to stay. The feeling of luxury and comfort are really second to none here. This coupled with the surroundings and the view truly make it something special. Thank you so much to every single person who made our stay, our wedding and the whole experience so amazing! less