Best Western Plus Burlington Hotel

My experience at check in was really bad.. I had booked directly with the hotel, I explained that I couldn't sleep in a room on the 3rd floor as it was in the roof and had eaves (I am claustrophobic) The receptionist suggested a superior double room on the 2nd floor that would have sea views, a quiet location and had recently been refurbished. So I went ahead and booked a superior room and paid the extra. However on arrival I was told I had been given a room on the 3rd floor (in the eaves), with no sea view and it was right next to the lift. This completely stressed me out. I was eventually given the room on the 2nd floor that I had originally booked but this was after 20mins of dealing with the receptionist who claimed to not know why I had been given the room in the eaves, even though it was clearly her that I had made the original booking with as I recognised her voice!! I very much doubt I will ever be staying as a Best Western hotel again! The staff seemed incredibly downtrodden and unempowered which I think resulted in the lack of professionalism I experienced. I think I will stick to boutique hotels in future.. less

We returned again to spend a weekend here with My partners family who lives in Folkestone, It was super again. The bar is even better now with the new terrace. Staff are really helpful and Great service and clean rooms. We love the suite. They just need to sort the water pressure out in the suite. 346.(i think) as it is very weak. We will return ... less

This is a lovely old building but with stylish modern decor. My room was quite small but big enough for my needs. The hotel is a short walk from the coastal path so easy for walking. I had dinner in the downstairs bar and it was quite good. There didn't seem to be much else around. I wasn't happy parking two streets away, although my car was safe there. less

Both myself and my husband recently had our wedding at The Burlington and they far exceeded our expectations in terms of what it would be like. A special mention must go to Joanne the events organiser and Andrew the Restaurant manager for ensuring everything ran smoothly on the day. This hotel has had its bedroom refurbished and they are beautiful and to a good quality standard. The food on our wedding day was immense and all our guests said how lovely it was. The new cocktail bar is well worth a visit with friendly and knowledgeable staff. We enjoyed ourselves so much we’ve booked to go back next year for our wedding anniversary and stay in one of their suites again! The hotel is near The Leas so many rooms have a sea view and it is a short walk to town with a lovely coastal walk too which many of our guests took advantage of the following morning to coast their heads before heading home!! Thoroughly enjoyable weekend for us all. less

A great hotel, courteous staff, large clean rooms, right above a lovely pebble beach with a promanade unfortunately spoiled but a matre de who has his little kingdom in the bay tree grill, 1/2 empty restaurant and insisted we sit where HE wanted, orders his staff around like something from a Hollywood version of the Ritz....needs to get over himself...food was nice pub food but would not eat there again less