Best Western Plus Burlington Hotel

Overnight accommodation was good. Reception staff very helpful and peasant, very customer focused. Bar understaffed at the function leading to delays and frustration by the guests. Food served at the function was good. Service was satisfactory for the majority of the guests. No flexibility. less

Went here for light lunch and glass of wine. Really is an Ad Fab Bar. The decor and seating arrangements are perfect for a group gathering,as sofas are in semi circles around tables with gorgeous lighting. My friend and I both had club sandwich, which were scrumptious. Bar tender and waiter were both friendly and made us feel welcome. Would recommend this place for group meetings,but also plenty of other more private seating at other side of bar,lovely place to while away an afternoon. less

Everything about this place was wonderful. The rooms seem newly renovated and are full of charm. The staff, food, and accommodations are some of the best I have experienced, especially at this price point. They were even doing some renovations to the hallway when we were there and they didn’t start until 9 to make sure the guests weren’t interrupted. Ask for a high floor suite room at the corner for the ocean views. less

Arrived in gale force winds, torrential rain and flooding but left five days later during a heat wave! It was great on arrival to be told, by the friendly reception staff, that my room had just been refurbished and I was the first person in the room and so I could test it out! I'm so pleased that I booked a superior room as I was given a quite large newly refurnished room, 2nd floor on the front with bay window and sea views. I never know, as a Best Western Rewards Platinum member, whether to just book a standard room and hope for an upgrade, but paying for the superior room this time was well worth the extra money. Lovely room, large bed, two easy chairs and very nice modern bathroom. Lots of wardrobe and storage space which was good for a 5 night stay. If the hotel had not been fully booked on the Saturday night I would have booked a 7 night stay. I couldn't fault this hotel. Lovely old building with beautiful staircase and windows, yet refurbishment has made the rooms and restaurant areas very modern looking. All of the staff I met were friendly and helpful. The breakfast was good including the hot food. I didn't have any evening meals as, having eaten a good breakfast, I prefer to eat out late afternoon instead. Nice part of Folkestone, with lovely walks along the Leas in the evening with views across to France. The whole of that part of Folkestone seemed very nice and safe along with that end of the town centre. I was not so impressed with the other end of town, towards the harbour, which seemed a bit run down. Good location for visiting large parts of East Kent by road and rail. If ever I want another holiday in the area this is definitely where I would stay. less

Stopping overnight before crossing to France. For the price we cannot believe the luxurious quality of the room. Recommended.The hotel is centrally located to the beach, shops and harbour.The staff are knowledgable and pleasant which has added to our enjoyable experience. less