Best Western Plus Burlington Hotel

The people there, know how to take care of the guest. From the time you get in till the time they wave their hands when you leave. I have been staying in some great hotels, and I really wish they can learn from you (A FOUR STAR HOTEL DELIVERS A 5 STAR SERVICE). The staff recognizes the guest; they attend all their needs. The team spirit which reflects in the hotel and the guest’s satisfaction make your hotel a GREAT place to stay in. I want to thank every single person who made my stay UNFORGETTABLE (the front of house people attended all my needs without any issue:) . Keep up the excellent job. I will definitely come back to the hotel. less

Stayed at the Burlington hotel for one night with work. The staff are very friendly and helpful, from the front desk to breakfast, nothings was too much trouble. The room was modern and tastefully decorated and spotlessly clean. It’s a Short walk to the beach and town in a quiet location. Will certainly be staying again. less

This is the second time we have stayed at The Burlington en route for France. It was very good to see the refurbishment that had been on-going the last time now almost complete. Our standard room was small but very well appointed and freshly updated. The staff are helpful and the hotel is in a quiet end of the town near the sea. We will definitely stay here again when we are next going to France as it is so convenient for the Channel Tunnel less

Lovely old building a few steps from Folkestone cliff top promenade. Sadly only one night stay. Very friendly reception. Lovely room with comfy bed and excellent bathroom. Advertised as small double, although I have stayed in many smaller, No aircon but opening windows and strong fan. Car park full on arrival but found space a couple of minutes walk away. Excellent meal (succumbed to dessert after superb starter and main course and enormous rhubarb pavlova will long live in memory). Breakfast good (but not sensational). less

We have been staying at the Burlington Hotel now for a few years always in July due to our family annual get together. We always book the suite which we like vey much and gives us more space and the little kitchenette with a fridge is super. The views are really nice to wake up to and the bed is very comfy. We really enjoy the downstairs bar and outdoor area, and this year the upstairs bar had a makeover which has much improved the area. The carpets have been changed most of the way up to the top , a bit more to go and it will look much better of course. The main stair area looked beautiful this time a huge improvement. I also noted the bedside cabinets in our suite were much cleaner this time and were actually white and not covered in tea stains as they were last year so we’ll done for that! The reception staff are very helpful and everyone is polite and efficient. Maybe some of the younger bar staff need some support to improve their customer service approach but overall good. We will be back next July and hope the hotel will continue to make improvements to ensure they maintain the standards we enjoy each year. less