Best Western Plus Burlington Hotel

Had a 2 day break here, staff were very helpful and polite, and had time to talk, Breakfast was excellent, Room was amazing, Very well located for walks to Folkestone & Sandgate, lots to do in surrounding areas. less

Freindly staff, good food, but superior room airless and not large. Main problem was the awful refurbishment. Who chose the purple swirley carpet and the overall colour scheme.In additional what was very dangerous was the extremely slippery shower tray and bathroom floor which were lethal when wet, clearly a very bad combination. less

Lovely hotel with great staff. Stayed in a superior double which was a nice bright and spacious room. Plenty of coffee/tea etc in room and a very comfortable king sized bed. Had dinner in the restaurant which was good - not great and not as good as I'd hoped after reading the reviews here. Could have been just an off day and as mentioned it was good but nothing overly special. £140 for 3 people (starter, main, bottle of wine and cheese board) so OKish for value. Breakfast was buffet style and perfectly adequate - full English and continental. Possibly the smallest plates I've seen in the breakfast setting, just a bit bigger than side plates which I found odd... All staff were excellent and a credit to the hotel. If I'm every in Folkestone again I will stay at the Burlington and give the restaurant another go. less

Room lovely. Spacious and clean. Comfortable bed. Great bathroom and toiletries provided. Hotel and grounds well kept and welcoming. The hotel has been sympathetically refurbished in keeping with its past. However the breakfast and dining experience leaves a lot to be desired. No fresh bread with continental breakfast. Greasy lukewarm cooked breakfast. Poor quality beverages. Large dining tables with empty salt and pepper pots, food served haphazardly with guests at same table not being served at same time. Food lukewarm and not presented appetizingly. No wine service, had to get it from bar yourself. Top rated 4 star service not in evidence. Disappointing and not to be recommended. less

My birthday was on Saturday 11 May and I was walking the Kent coast with my other half who had arranged for us to stay at Best Western Plus Burlington for that night. Normally we stay in little old pubs or B&Bs so this was a special and (for us) expensive treat. I have always found Best Western establishments to be of a high standard so I was really looking forward to my birthday night stay in Folkestone. Sadly our stay was a great disappointment. Sure the room was ok, but the duvet and pillows had synthetic filling - horribly hot and uncomfortable. Sure there was tea and coffee but NO BISCUITS, which would have been nice after a day's long walk! When we asked about the biscuits at Reception we were told that standard rooms don't come with biscuits!! We felt like second class citizens! £110 for a room and not even a biscuit and a cheap nasty duvet?? no thank you, that is the last time I will ever stay in a Best Western. It was not the best birthday I have ever had, we were wishing we had chosen a local pub! less