Arrived in gale force winds, torrential rain and flooding but left five days later during a heat wave! It was great on arrival to be told, by the friendly reception staff, that my room had just been r... more
Arrived in gale force winds, torrential rain and flooding but left five days later during a heat wave! It was great on arrival to be told, by the friendly reception staff, that my room had just been refurbished and I was the first person in the room and so I could test it out!
I'm so pleased that I booked a superior room as I was given a quite large newly refurnished room, 2nd floor on the front with bay window and sea views. I never know, as a Best Western Rewards Platinum member, whether to just book a standard room and hope for an upgrade, but paying for the superior room this time was well worth the extra money. Lovely room, large bed, two easy chairs and very nice modern bathroom. Lots of wardrobe and storage space which was good for a 5 night stay. If the hotel had not been fully booked on the Saturday night I would have booked a 7 night stay.
I couldn't fault this hotel. Lovely old building with beautiful staircase and windows, yet refurbishment has made the rooms and restaurant areas very modern looking. All of the staff I met were friendly and helpful. The breakfast was good including the hot food. I didn't have any evening meals as, having eaten a good breakfast, I prefer to eat out late afternoon instead.
Nice part of Folkestone, with lovely walks along the Leas in the evening with views across to France. The whole of that part of Folkestone seemed very nice and safe along with that end of the town centre. I was not so impressed with the other end of town, towards the harbour, which seemed a bit run down. Good location for visiting large parts of East Kent by road and rail. If ever I want another holiday in the area this is definitely where I would stay. less
Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Many thanks for your review and kind mention regarding our team. I am pleased to hear that you enjoyed a comfortable stay with us and good service throughout. Please note that the harbour area is currently being regenerated with major development starting soon which will make it a great place to visit. I look forward to welcoming you again soon. Best regards