My husband and our dog were traveling from Oregon to Iowa, driving. We were going to see family in Iowa. We stay at Best Westerns Plus if we can. We stayed at 4 of out of 6 nights on our trips to and fro. We wrote great reviews for all the ones we stayed at! Except this one! It was a plus, so we had certain expectations. And first time in many stays over the years that we were very upset. First off, the front part is new addition and it looks very nice... lobby and breakfast room... nice staircase upstairs... first impressions were good. Older lady got us set up and she was very nice and friendly. We had our dog, so she made sure we were in the dog wing. Which we understand. However, were pretty appalled by rest of hotel and our room. right behind the front was a nicely kept garden, grassy area, swim pool area with pagoda. The rooms however were pretty bad. It was obviously an old motel that they kept all the old rooms and tried to fix them up. 2 stories like a motel. the grounds around the outside of it were dirty... trash laying around. The room we had was ok. Felt dirty. Furniture was standard Best Western , and nice. the Bed was comfy and it looked nice enough. But the doors was so dirty and old... had hand prints on it, and floor, rug felt dirty. We have been in a lot of BWs and other hotels with your dogs and never felt it was dirty in case you are thinking cause it was a dog room. Tub and sinks were clean, and linen was fine. But over all felt not clean. I am not fussy person but had expectations for a BW Plus. I guess they make it a plus because of the new front. There are rooms there I imagine were nicer. But probably reserved for convention guests. We would have been ok except for one pretty nasty incident. We got into our room and there was a small yippie dog barking behind our room in another room. Of course it made our dog want to bark. We waited an hour and it never stopped barking. So we figured someone left it I their room as it was dinner time. We called the front desk and reported it. The young woman who answered said she was pretty sure she knew the room and would look into it. We took a walk, came back and it was still barking. So we went up to the lobby. The young woman we had talked to was sitting out on a bench with a young man. I went in... and she came in. The older lady who helped us check in was busy. You need to know I am 71, white haired and usually my husband I get along with the desk people. But this was not the case here. I asked about the barking dog. She said there was nothing she could do as the night watchman was not there until 9. We like to go to bed and read around 9 as we had early up in the morning. We asked if we could move rooms... She said she had one dog room left on the 2nd floor. That was ok with us, but she was reluctant to change us. She asked us to give her 15 minutes and then she would move us if it was not resolved. I was confused as to how she would resolve it, and asked and she just smiled. I said well we know there is a policy that people can not leave dogs in rooms unattended. She said "well not this one" and just stared at me, like, too bad too sad. We have been in many hotels and never let our dog in the room alone for fear she would bark. We worked around weather and put her in the car if we could, otherwise we ordered in. This young woman was rude about it all. I was pretty upset as was my husband. We did go back to room, telling her if the dog doesn't stop soon we want to move rooms. she said she would deal with it and let us know. She never called us to check on it. However the dog had stopped by the time we got back. I think she knew the people, person in the room and took care of it. But we never heard from her about it. She was very suspicious acting about it all. Never heard one word of apology or anything like that.... she just acted surly and like I was unkind to expect people not to leave dogs in rooms.... anyway... we just went to bed and got out of there as fast as we could in the morning. I see other people are complaining about the rooms that are motel like too. We are just disappointed that this was considered a PLUS ? less
DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
I am very sorry to hear about your stay with us. I will be checking into this. I am the General Manager at the hotel and this is not acceptable. I am very interested as to the staff members who were not taking good care of you. I will find out. I am sorry that this will not be helpful to you. I am so sorry.