OK Place to Stay
05/06/2018 juslaugh, Boise, Idaho
We only stayed one night as we spent the weekend driving around Idaho. We arrived at 2pm, instead of 4pm and received an eye roll because we were early, which I found a little rude. They did have a ro... more
We only stayed one night as we spent the weekend driving around Idaho. We arrived at 2pm, instead of 4pm and received an eye roll because we were early, which I found a little rude. They did have a room for us and were pleasant after we explained we were on our way to City of Rocks and we could come back.
The room was updated and clean and faced a beautiful courtyard. The beds were really lumpy and uncomfortable and there was a giant crack where the door didn't fit all of the way into the frame, so we could hear every noise out in the beautiful courtyard. The room amenities were great. Wifi was fast and there were plenty of pillows, blankets, and towels.
The breakfast served as part of our stay was fantastic.
Overall, I think we paid a little too much for what we got and would probably not stay here again because the beds were so uncomfortable, but I understand being comfortable is subjective and it is probably fine for some people.
Other than our initial contact, the staff was pleasant and polite. less
DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
I am so sorry that your expectations were not met, However I do have to let you know that our mattresses are brand new. They are brand new pillow top Serta mattresses. I just have to let everyone know that we do not have lumpy beds. WE are very conscientious about every aspect of our property and what we have to offer. WE have a most beautiful full service hospitality offering here in Burley. I am sorry for the behavior of our front desk person. WE have addressed this with her.