06/01/2019 HGF001, FM
Made a reservation online, had a TERRIBLE time getting to the hotel, it is located right off 35W but with all the one-way frontage roads and plain one way streets, it is near impossible to get there! ... more
Made a reservation online, had a TERRIBLE time getting to the hotel, it is located right off 35W but with all the one-way frontage roads and plain one way streets, it is near impossible to get there! Could not find our room!! You would think room 320 would be between 319 and 321 but noooooooo, it was halfway down the hall on the opposite side!
Asked the front desk clerk about places to eat and she sent us the wrong direction on the one way and the wrong direction for eats!
The shower head was too far up and not easily adjustable, not that you could adjust it anyway, your choice was a hard, "invigorating" shower! There was a strange clicking noise all night in the room, too! Also,almost impossible to get in and park a 4 horse trailer!
On the positive side, breakfast was good and plentiful, hotel was clean and nicely appointed. less
Best Western H, Manager at Best Western Plus Burleson Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 8177447747.
Best Western Plus Burleson Inn & Suites