what an awful experience! upon arrival, we were informed that the pool was not in service without a date to be opened. with 4 kids, it would’ve been nice to know that beforehand. nonetheless, we decid... more
what an awful experience! upon arrival, we were informed that the pool was not in service without a date to be opened. with 4 kids, it would’ve been nice to know that beforehand. nonetheless, we decided to stay. on the first morning, i used the blow dryer provided in the room. after after 5 minutes of use, the blow dryer blew up in my face— smoke coming out everywhere! i called the front desk & the lady said that i wasn’t the first person that morning calling for that. concerned, i asked to speak to the supervisor. the GM shail was extremely unprofessional & confrontational. he called back after checking out the room to tell me “the problem was that it was broken”. i told him of course it was broken, it exploded!! after returning to the room at the end of the day, the door was left open. i didn’t think anything of it because it was a long day & i just assumed that i didn’t close it properly. the next day, i made sure that the door was properly closed when leaving. upon arrival at 11pm, the door was yet again open. i called down to the desk & told them that i would like the gm to call me again because this was not my fault & how terrified i was entering with 4 small children!! he called me in the morning & began SCREAMING at me telling me that i was creating problems!! i spoke calmly to him the entire time trying to get him to understand how he would feel in my position. he told me that he didn’t care that he was calling the police to escort me & my children off the property! after talking him down several times & after many times of him screaming “WHAT AM I SUPPOSED TO DO. YOURE MAKING PROBLEMS JUST BE GRATEFUL” i decided to contact their support line to file a former complaint. i’m still waiting on them to handle the situation. less