Best Western Plus Buckingham International

1130 Nepean Highway, Melbourne, 3190, Australia
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Best Western Plus Buckingham International

Stay at this boutique Melbourne motel, located in the suburb of Highett, a short distance from Southland Shopping Centre and Highett Railway Station, giving you easy access to Melbournes City Center. Bayside beaches are just three kilometers away. show more

Pets not accepted
Check-in & Check out14:00:00 | 10:00:00
1130 Nepean Highway, Melbourne, 3190, Australia

Reviews of Best Western Plus Buckingham International

Traveller Overview:
4.0 Rating: 324 reviews
Excellent 41%
Very Good 37%
Average 14%
Poor 2%
Terrible 3%
Rating

T9798VDmichellep, wrote review 10/01/2021

Very quiet. Excellent restaurant

Stayed with teenagers. Exceptionally quiet rooms, ample quality parking. Close to shopping. Superb restaurant with quality of food and staff something I haven’t experienced for a long time - at qualit... more

Rating

MsMarianna, wrote review 20/12/2020

Had a terrible experience

My family and I have stayed here regularly over the past 2 years but I had a scary night's stay by myself a few weeks ago. I booked a spa room and the room next door was also occupied by a person who ... more

Owner Response
Jack Chen, General Manager at Best Western Plus Buckingham International, responded to this review
Dear MsMarianna , Firstly, thank you for choosing to stay with us while you were in Melbourne and the discretion taken in providing your feedback. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. At the Buckingham International Hotel , we pride ourselves in offering the highest levels of care and hospitality to all our guests. To read that your stay was affected by this issue is nothing short of disappointing. I can assure you that this is not the standard we maintain. This is certainly not what we'd like anyone to experience while staying with us. As you mentioned I was being informed in the same day morning by our overnight caretaker about the incident happened on previous night. He advised me that he went up to the room and issued a formal warning to the guest after you complained to him. He also advised me that he spoke to the person who was smoking and knocking in the corridor and asked that person to leave. He said he did not receive any further complaints . I have been notified by the care taker about the incident during his morning handover. Then I reviewed the CCTV footage and decided to evict the guest from the property. When you raised your concerns I was aware about the incident and was waiting for police to remove the guests from the property , and I advised you the same. I apologise as we did not contact you after you left , but thought it was unnecessary to disturb you as we apologised and explained to you on your check out what actions we have taken to rectify the issue . Please be assured this was a rare incident and this is not the type of the clientele we want to attract. We are taking our guests safety and security seriously and this is the reason why we are closing our security gates after 10.00 pm everyday , and only guests with security key/s can access the property. Whilst I am unable to change your previous experience, I would love to invite you to stay again and show you the standard of service we provide every day. Please feel free to contact me directly and I will ensure you are well looked after.
Rating

owencaitclarke, wrote review 06/12/2020

Amazing staff

We love staying at the Buckingham International Staff are always so accomodating and breakfasts and dinners lovely Shopping centres and DFO close by. This is our regular place to stay, nice and quie... more

Owner Response
Jack Chen, General Manager at Best Western Plus Buckingham International, responded to this review
Dear owencaitclarke , Thank you for taking the time and providing us with such wonderful feedback! We are pleased to read that you had enjoyed your stay and that our team was able to provide the level of service we are striving to achieve. It was indeed our pleasure to take care of you.
Rating

Xbabr, wrote review 15/11/2020

Next to road

Rooms, they are small, that are next to road are noisy. Cleaning of rooms not well done. Air conditioning is not good strength. The best part is staffs and plenty of parking. Train station is close by... more

Owner Response
Jack Chen, General Manager at Best Western Plus Buckingham International, responded to this review
Dear Xbabr Thank you for taking the time to leave your feedback, I am glad to hear that you were able to take the advantage of free car parking and our staff were helpful. We will definitely take on board your feedback regarding housekeeping department as we pride ourselves on our guest service and as such, it is disappointing to hear that it did not meet expectations. We would love to hear from you directly with more details at your convenience.
Rating

Andrew W, wrote review 10/11/2020

Clean and quiet in an excellent location

I was travelling for work and needed somewhere that had secure parking. Got the parking, and the bonus was the excellent service, pleasant grounds, and a comfy bed. Location is great - only about 5 ... more

Owner Response
Jack Chen, General Manager at Best Western Plus Buckingham International, responded to this review
Dear Andrew , Thank you for the 5 STAR Review ! W are thrilled to hear you enjoyed our amazing location and clean rooms. We hope to welcome you back again in the not too distant future.