Standard old motor - inn style accommodation
15/11/2017 BrisbaneGretski, Brisbane
It's a bit old and tired but a reasonable night's sleep in a reasonable bed. Pluses include that there is not much traffic noise, restaurants and shopping centre within 5 mins walk, and there are plen... more
It's a bit old and tired but a reasonable night's sleep in a reasonable bed. Pluses include that there is not much traffic noise, restaurants and shopping centre within 5 mins walk, and there are plenty of power points in the room. Big screenn tv, and stocked minibar. Minuses are: shower head (room 78) won't stay up so awkward showering, people outside on the balcony walkway smoking and talking till late, no lifts so need to drag suitcases up stairs, no mini bar price list in the room, and slow reception service. Friendly, but slow.
Forgot to take the do not disturb sign off the door so that meant no room clean or fresh towels. My fault but maybe they could have checked by phone at some point in the day. less
Jack1130, Front Office Manager at Best Western Plus Buckingham International, responded to this review
Thank you for your feedback we are sorry to hear that your stay at the Best Western Plus Buckingham International did not meet your expectations.We appreciate your feedback which will help us to improve our hotel services. I am sorry to hear that you had to drag a suitcases upstairs, we could have assigned room on ground floor on request and I recommend to contact reception should you need a hand with bring suitcases upstairs. We place a mini bar prices in every room and I sincerely apologies somehow it was missing in your room. We do not disturb guest by any mean if there was 'do not disturb' sign never the less an extra towels can be delivered to room.I once again thank you for your comments as it allows us to better improve our hotel for you and for our future guests.
Front Office Manager