Best Western Plus Edinburgh City Centre Bruntsfield Hotel

Much better than average chain hotel Location away from centre turistico but next to a lovely park. About 20 min Royal mile. Lots of individual shops and restaurants close. Hotel recently refurbished, nice big rooms but no A/C therefore with windows open ......noisy. Shouldn't be a problem most of the year less

Staff very helpful and friendly . Suggest asking for rear facing room as main road can be very busy and the property does not have double glazing . Bus stop about three minutes walk t9 right if hotel and regular service takes you into city centre less

First, a huge thank to Janis who helped me print our boarding passes. Indeed all of the staff were excellent in this hotel. This hotel is a series of townhouses put together. Our room was beautifully appointed. The bed was exceptionally comfortable. The breakfasts were included and were excellent. This is a fabulous bar and restaurant at this Best Western. We were also so very close to some major attractions -- museums, art galleries, and great shopping. The Bruntsfield community is a delight -- great restaurants and shops nearby. There is even a wonderful local Church of Scotland congregation within walking distance -- Barclay Viewforth. But the staff are the ones who excelled in offering great service. Thank you. (One thing to note. This is an old hotel. No airconditioning. It got quite hot some nights. There was a fan). less

We had a large comfortable bed in a spacious room, a reasonably sized bathroom with a bath, toiletries, tea and coffee making facilities with biscuits, and the buffet breakfast was good, and the staff we met were friendly and helpful, and the hotel is located opposite urban parkland in the affluent Edinburgh suburb of Bruntsfield, quite close to the city centre, with some free parking available to guests, which is helpful as the roads around the hotel are controlled parking zones. But...if you're going to badge your own brand as "plus" and charge as much as this hotel does, then there are quite a few things that you should be doing, and not doing. When we arrived the entrance hall was covered on both sides with pieces of paper billowing in the wind, to indicate perhaps half-finished decorations; we had to wait for the one receptionist to be available, as she had several things to contend with (so there needed to be a second receptionist) and whilst we waited we thought we would have a cup of the free coffee in the reception area - but the flask was empty. The door to our room (No.146) didn't fit tightly, so vibrated every time someone opened the fire door in the corridor (we wedged it tight with some paper), there was no air conditioning (just an electric fire for when it was cold and a fan for when it was hot) and no bottled water nor a mini fridge/bar. The TV had the usual bog-standard Freeview channels, rather than some kind of subscription package or even just BBC iplayer and ITV Hub. Our bath towels went missing after the first day and we had to request replacements, and our pyjamas were just tossed on to furniture when our bed was made, rather than folded and put on the bed. It was possible to order breakfast in bed, but not a cooked breakfast. Some of these things I don't mind and are unimportant compared to world hunger for example, and we had a perfectly comfortable time, but if you're charging that much for a room then you should be providing more. The Great Western bean counters need to be investing more in this hotel to make it good value, both in terms of room attributes and also more staff. At the moment they're trading on their location and that's not good enough. less

We spent a lovely few days here for my husband's birthday. The staff were really friendly, especially the staff in the restaurant who made his birthday special. It was within easy walking distance of the centre of Edinburgh. less