Great customer service and room!
14/09/2016 bably80, Jarrow, United Kingdom
Stayed in room 17(executive room) for 3 nights from 5 to 8 Sept. We were checked in and checked out by Alex, always smiling, knowledgeable and approachable. In fact all of the staff working there were... more
Stayed in room 17(executive room) for 3 nights from 5 to 8 Sept. We were checked in and checked out by Alex, always smiling, knowledgeable and approachable. In fact all of the staff working there were friendly. The room we got was a little dark and warm, despite having a powerful stand fan in the room. The bathroom had a walk in shower, bath tub and toilet. It was quite nice. The bed was big and comfortable and the TV was right in front of the bed. We didn't have the breakfast but we did try a meal in the bistro. Wasn't impressed with the meal. I had fish and chips(probably the most expensive fish and chips I've ever had) and it didn't taste good. Anyways, there are place to eat in Edinburgh. Overall, it was a good experience throughout the 3 nights. Free WiFi but I didn't use it as the 4g network was fantastic. Husband did try the WiFi on his iPad and it was ok. less
SusieFarleyGM, General Manager at BEST WESTERN PLUS Edinburgh City Centre Bruntsfield Hotel, responded to this review
Dear bably 80,
Thank you very much for taking the time to write a review after your recent stay with us. Alex is our reception manager and leads by example so he will be delighted to read your kind comments. I was very disturbed to read that we didn't meet your expectations in the restaurant as we try to be competitively priced wherever possible and pride ourselves on using quality ingredients as enjoyed by many of our other diners. I will pass your comments on to the chef and if you could contact me directly on Susie.firstname.lastname@example.org.