DISAPPOINTED THIS TIME
27/04/2016 ks1912, Newcastle upon Tyne, United Kingdom
This is my 3rd visit and I have always been happy here but not this time, I booked into an executive room this time ( an upgrade to my normal one I THOUGHT ) and It was not good, the carpet was filth... more
This is my 3rd visit and I have always been happy here but not this time, I booked into an executive room this time ( an upgrade to my normal one I THOUGHT ) and It was not good, the carpet was filthy and I'm sorry to say this but the room was quite shabby. ( I dont think beige is an ideal colour for Hotel carpets ) but it was dirty around the room too and when I moved my bed ( my friend snores so I always move the twin beds apart ha ha ) there was a lot of dirt under it, ALL that said you can't fault the staff they are always lovely and especially the bar staff they always make everyone welcome so they give 100% every time we stay here less
marklambson, Manager at Best Western Plus Bruntsfield Hotel, responded to this review
Thank you for your recent review. It is always good to welcome back previous guests. We are pleased you enjoyed the bar and brasserie again, however, I was very concerned to read your comments regarding your bedroom. I can only apologise for the housekeeping standards and we will investigate the issues you have brought to our attention. We are continually upgrading our rooms and would like to place the room you occupied at the top of our upgrade list. I would really appreciate it if you would contact me directly with further details of the room you stayed in. I would also like to offer our apologies in person and hope we can encourage a return visit to see the improvements we have made as a result of you kindly bringing this to our attention.