Dirty hotel with rude desk staff
31/10/2017 Kate0509, Hanover, Maryland
If I could give zero stars, I would. When I arrived in my room after checking in the couch looked so gross I would never had sat on it. Additionally it was clear that the room was not cleaned proper... more
If I could give zero stars, I would. When I arrived in my room after checking in the couch looked so gross I would never had sat on it. Additionally it was clear that the room was not cleaned properly. There was small debris on the floor, which made it clear the room was not properly vacuumed. Also there was a piece of a clothing tag on the coffee table and dust/dirt on the coffee table. The clothing tag wasn't a big deal from a cleanliness standpoint in and of itself but if it was still sitting on the table after the room being cleaned, it's clear the room wasn't fully cleaned. I went downstairs and said "I really hate to do this but I don't think my room was fully cleaned, are there any other available rooms I could switch to". Instead of an apology for my room not being cleaned I was questioned on what exactly wasn't clean (even though I had already explained it to the first woman at the desk) and then was told that it was on the list as cleaned. They did give me another room but were very rude about it. I apologized 3 times because I felt bad requesting a change, even though I shouldn't have felt bad, and was not given one apology for the inconvenience by the staff. I felt extremely uncomfortable by the attitude I was given. I will never stay at a Best Western again. I receive much better service at other chains. less
bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Thank you for your review and staying at the Best Western Plus,Brunswick.
I have taken note of your feedback. Please allow me to offer our apologies for the inconveniences that impacted your stay like the cleanliness,bad hospitality and so on.
Your observations has been taken up by a team for verification and necessary actions.
It shall be our endeavor to offer a fantastic experience to all our guests,but regret that this was not case with your stay this time.
If you would like to get away in future, I shall personally assist you to ensure that you get a fine stay as I don't want your last memory of this hotel to be a negative one.