Best Western Plus Brunswick Inn & Suites

Have stayed at this hotel several times traveling to visit family. Was a positive experience, comfortable and clean room. Staff was friendly and efficient. A restaurant within walking distance is good too. less

Advertises as a new hotel. 2009 is not new. It was just an average room. Adequate for the night and location was decent. Pillows should be replaced. Should have stayed at the Hampton next door. Check in person was behind a shield but did not have a mask on. less

I was driving and needed a hotel for one night. This Best Western was really nice. The hotel was clean and updated, the staff friendly and helpful. My room was comfortable and clean. There was a refrigerator, microwave and coffee maker. The bathroom was nice. I didn’t eat at the breakfast buffet in the morning. The internet was fine. I would stay at this hotel again. less

We had a King room with sofa bed, which was impeccably clean, and had good space and furnishing. There was a decent basic breakfast, given the limitations of COVID-19. There were signs all over asking people to maintain social distancing, there was a plexiglass barrier at Reception, and good spacing of tables at breakfast, but there was no masking requirement. Our problem was with the hotel not wanting to honor the rate shown on our emailed confirmation, which was $25 less than the rate the hotel was trying to charge. I showed both the evening desk clerk and the morning desk clerk the emailed reservation confirmation sent by the hotel itself, which showed the rate for the room I booked over the internet. It took over an hour of discussions both on the night of check-in and on the morning of check-out. In the morning, the desk clerk said she just wanted to call her Manager, who she was certain would authorize her to adjust the rate, based on the email confirmation I showed her. However, he told her to phone Best Western, and they were not answering her call. We were trying to get an early start on our long day’s drive, and were instead stuck waiting well over half an hour at checkout. I showed the morning clerk that when I went into Trip Advisor and checked for rates, again I was offered the discounted rate that I accepted the previous day. It is strange that the desk clerk the previous evening confirmed the correct rate, but the wrong rate showed up the next morning. AND it is inexcusable that the Manager did not immediately authorize the morning desk clerk to make the rate adjustment. There was a Joyce Levine staying at the hotel last night, and the hotel was confusing us, since my last name is Levine. But since I had already set the record straight the previous night when the desk clerk called and asked to speak to Joyce, this is also inexcusable. This hotel need to clean up its act. less

This property is very well maintained, clean, and has coffee or hot chocolate available in the lobby at all times. The staff is courteous, polite, and talkative. The room was also clean, comfortable, and well furnished. less