Best Western Plus Brunswick Inn & Suites

We've stayed at this property more than a few times in the past, and specifically try to stay there whenever we're en route to or from Florida. Rooms are always nice and fresh, year after year. Lots of restaurants withing 5 minutes,and the front desk has a list with directions. One of the better COVID-limited breakfasts I've encountered. less

Front Desk Staff, Victoria is a Joy to see everytime we stay here. She always makes sure we have what we need. Breakfast is standard but is good quality. Yogurt, bagels, muffins, pastries, breakfast sandwiches and a waffle maker. Coffee is not so great and could be better but at least they have it. However, there are several Dunkin Donuts in the area and they have GREAT coffee!!!! less

With all the hotel options in the area you would think we would have had a better stay. My wife and I are both retired military combat disabled veterans...My wife has a SMALL Service Dog. We booked this hotel 2 months prior to our arrival 2 adults, 2 grandchildren headed to Disney for a week, upon check in Maryann at the front desk thought she was the Enforcer of the ADA! She literally asked my wife what my disability was...which is illegal; she is ONLY allowed to ask what service the dog provides. Maryann then proceeded to tell us how she worked for an agency that supplied service dogs to veterans world wide and she knew all about service dogs. Then she informed my wife the dog Must be with her at all times and can't be left in the room unattended...it's a service dog, the animal is Always with her!!! Her comment to my wife was "four on the floor". Meaning the animal must be on the ground at all times...her dog is 6lbs she carries him so not to be stepped on...he provides the support she needs! My wife would not confront her on this as it was a long trip and grand kids were tired. We got up to room and no linens for pullout couch, called Maryann and we have to go back to front desk to pickup linen, then walk to housekeeping to see if they have pillows and blankets. Got pilllows..No blankets...really? We booked 2 months in advance, my spouse and grandkids are checking in and you make them go back/forth to get basic linen and NO blanket!!! Why can't extra linens be in closet like other hotels? This is a Plus hotel? Positive note...hotel was clean...all other personnel were super friendly! Breakfast Attendant was the sweetest! We will Never stay here again.....my wife was so upset! less

Very nice motel in a great location. Easy off and on from the 95 yet quiet. Walking distance to restaurant bar. Clean, well kept rooms. Friendly staff. Good breakfast. We have stayed here a couple times now & will be back. less

I arrived late & went straight to bed. The next morning when getting ready to shower I found there was a dirty rag in the bathtub. Looking further I see hair in the bathtub walls, shower curtain, etc. I was provided another room to shower & they gave me a discount and I appreciate that... I would have rather paid full price for a clean room. less