Bizarre. Under construction, expensive, and strange.
23/05/2017 CaseyfromBoston, Home Usa
Everything is the Bay Area is expensive and though this place is slightly less than some others, "you get what you pay for" rang true. The old hotel lobby is being remodeled and construction is underw... more
Everything is the Bay Area is expensive and though this place is slightly less than some others, "you get what you pay for" rang true. The old hotel lobby is being remodeled and construction is underway, with noise and dust everywhere. A temporary lobby has been set up at another door, but there is no space there and you must go back outside with your luggage and into another, inconvenient door to reach your room. And since the elevator will be in the new lobby, there is none now so prepare to haul your luggage upstairs if you get a second-floor room. There is insufficient parking and the lot will likely be full if you arrive later; some of the lot is blocked off for the construction equipment, materials, and access.
Room details were bizarre, with hangers that could not be removed from the bar to hang clothes (very inconvenient for pants--do you really have guests who steal hangers?), the "aisle" between the foot of the bed and the cabinet was almost impassibly narrow, and there was a great doorless closet with enough entirely-unnecessary shelf space for a long-term family.
WiFi was weak and spotty.
I'll stay elsewhere next time, even if a few $ more. less
, General Manager at Best Western Plus Brookside Inn, responded to this review
Thank you for comments regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 408-263-5566.
Best Western Plus Brookside Inn