Filthy, bugs and smoke
Room was disgusting. Smelled smoke as soon as I walked in. Went to call room service but the phone was not operational. Had to call the front desk with my cell. Filthy room, ants in shower and in my b... more
Room was disgusting. Smelled smoke as soon as I walked in. Went to call room service but the phone was not operational. Had to call the front desk with my cell. Filthy room, ants in shower and in my bed. Chair was stained, desk chair was greasy. Worse thing was when calling the front desk, hey came and said “yes I smell smoke” and then left without offering any room change or discounts. Stayed one night, skipped breakfast in an effort to leave ASAP. less
BestWesternHotels, Corporate at Best Western Plus Brookside Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts