Best Western Plus Brooklyn Bay Hotel

We are always greeted very friendly, room is very well equipped and the beds are very comfortable, all staff is very helpful and friendly. The area of this particular hotel is accessible to travel, food and entertainment. I would highly recommend this particular Best Western less

This south Brooklyn hotel is reasonably-priced & easy to get to - even if you are driving. Nice, pleasant location with restaurants close by. About 20 min to walk to the train that goes direct into Manhattan. Parking is free, but cramped. The room was small, but very nice, appearing to be newly decorated & tiled. They also have one of the nicest breakfast rooms I have seen, as well as decent breakfast food. less

Love it here been there many times with husband. Rooms very clean and love the new decor. Lobby fun to sit and watch guests in and out. Breakfast is fine and plenty of seating. Great place to stay in the Sheepshead bay area and near Rollin Roaster. Front desk workers always there and been there for a long time and love to chat with guests about what did they did or help with what to do. less

We visit family in Breezy point down by the beach a couple times a year and this is the best option in the area. (Don't stay at the Comfort Inn a few blocks away, by the way). The rooms are nice and clean with spacious walk-in showers. The staff seemed mostly pleasant, and they have your standard hotel continental breakfast. A few things in the hallway looked like they were in need of repair--there was a taped-up broken glass door, for example. The real kicker is that parking is not guaranteed, which is a problem if you are trying to street park on a Saturday night. They have parking areas, one above ground and another under, but the spaces are VERY tight. Still, this hotel is the best place to stay in the area. less

During the check-in, employee at the front desk did not instruct me at all that the room that I have reserved (with one king bed) was not available and yet proceeded to check me into a two-queen bed guest room. When I have arrived to the room, my girlfriend and myself have contacted the front desk via room phone and asked why were we checked into a room that we did not ask for during online reservation, nor we were told about it during the actual check-in. The front desk employee has said that "well the room that you have reserved with one king bed is in the basement". The employee has added that it is an upgrade to what I have, but clearly it wasn't. I honestly didn't know what to say to that kind of response. There was no assistance or any further suggestions from the staff if I even want to move into the room that I have booked or appologies for the inconvenience. We have asked for 20% off for the stay and the employee has agreed to do so. I have yet to see that 20% to reflected on my bill... Not sure if I'll stay here at this location again. less