Best Western Plus Brooklyn Bay Hotel

On July 20th at 2:02 PM, I (female) contacted the Best Western in Sheepshead Bay requesting room availability. I spoke with Reema R the manager on duty at the time. She stated there was availability, therefore I proceeded to the route and arrived at the location at 2:17 PM. Upon arrival while gathering my belongings to enter the hotel my friend (a black male) went in before me to begin the check in process. Reema R. saw my and immediately began to state there were no more rooms available. Stunned, he left the building and advised to me Reema stated there were no more rooms available. This is absolute blasphemy, as we literally just called. However, having knowledge within the hotel industry we were fully aware rooms can in fact go pretty fast, however we were very skeptical. Once in the car we called back the number and requested room availability and rates, Reema R then stated the rates and said yes we have rooms. Reema R, is the same person that stated in person (face to face) the rooms were fully committed. My friend then walked back into the establishment and confronted Reema, asking her why would she say there were no rooms prior and now I called using my voice and mysteriously there are rooms. Reema then began to tell the security to have him removed from the premises and refused to give her name and even took off her name badge. In 2018 this is completely absurd and heartbreaking to know we’re still experiencing racism!! This behavior is absolutely unacceptable and was unwarranted. If Reema R is the representation of the Best Western Family I will never support this establishment again. less

While looking for lodging as we were coming into town June 21, 2018 mainly for a 50th high school reunion we came upon the Best Western in Sheepshead Bay. The hotel was directly across the street from the IlFornetto Restaurant the reunion venue. Best Western was in the heart of a great location in Sheepshead Bay. While the hotel met our expectations by far, it exceeded in quality, friendly personnel. The daily breakfast and free parking is a Plus. It is close to JFK Airport and the area has many restaurants and fishing boats. less

This is an older but clean hotel in a noisy, industrial part of Brooklyn. Likes: Good price if you get early bird Clean Breakfast Responsive staff Comfortable mattress that felt new (at least the one I had) Dislikes: - Take photocopies of your driver license and credit card front and back with no guarantee it will be destroyed or kept in a safe place. (After years of staying in NY, this is the first time I got this demand from a hotel.) - Thin walls and across from subway line/construction sites - Don't automatically email invoice at the end of the stay My top pet peeves were the photocopying of your credit card/driver's license with no safe storage guarantee by a random clerk. This really opens you up to credit card fraud that could very easily happen three months later, making it hard to connect it back to the hotel. This the #1 reason I will not stay here again. I had a lot of trouble sleeping because the walls are so thin, meaning you can hear other guests above you and on the same floor and because I was put in a room across from a subway line that was under construction! Not even by ear plugs drowned it out. I was given a discount after I complained but I lost a night of sleep that I really needed. Not sure what sound level is like from the other side of the hotel. Otherwise, this is an old and clean hotel with drab interior and exterior. At $130 a night with breakfast in the summer at the early bird rate it's worth it if you're willing to sacrifice sleep and personal security of your credit card! less

We just made a quick stop - arriving at 10pm and leaving the next day by noon. Staff were friendly, helped us to order delivery after we arrived (we were starving!) and answered lots of questions about transportation, etc. Hotel isn't fancy but it is clean, has been updated and offers breakfast. Breakfast is basic but again, we were just making a quick stop. Cereal, toast, bagels, yogurt, juices and coffee. Quite happy with our stay! less

This was our first stay and we were impressed by the front desk employees who were professional and courteous. Our rooms were clean and roomy. Everything was available i.e. small fridge, WiFi, and continental breakfast.. The breakfast employee catered to everyone,s needs. My husband and I were happy to be able to walk to excellent restaurants like Il Fornetto. The scenery is beautiful whether you are there in the morning or evening. We look forward to returning there since my family lives in Brooklyn in their small houses. less