Room not Correct, Check in person was rude
I booked two kings on Priceline. When I got to the hotel the clerk told me I had one king room and 1 room with 2 queens. I questioned him and showed him my itinerary and blew me off with a sarcastic... more
I booked two kings on Priceline. When I got to the hotel the clerk told me I had one king room and 1 room with 2 queens. I questioned him and showed him my itinerary and blew me off with a sarcastic sorry, which clearly he was not.
The rooms were booked together, yet they separated them not only by floor, but completely on the other side of the building, which in this case is significant distance
The rooms themselves are not bad, but the bathroom is very small.
The hotel is a maze of hallways and difficult to navigate. I wanted some ice, so I followed the signs to the Ice machine, except for and outside door or stairs to the next floor, my venture was a dead end. I retraced my steps and still could not find the ice machine, so I followed another hall until I found one. less
bwbridgeport49035, Front Office Manager at Best Western Plus Bridgeport Inn, responded to this review
I apologize for the experience you had recently. Unfortunately,sometimes third party entities do not differentiate with room type as opposed to what is truly available in the hotel. Again, I apologize for your frustration and invite you back for an opportunity to allow us to serve you better