Best Western Plus Brandon Inn

Have been going to this location on a regular basis for over the past two years. last year the "manager" they had was never there and had staff working like dogs, only a couple left from then that i can recall. the new one thats there now is there more but continually looks ans sounds annoyed with everything. ive tried speaking to her on different occasions in person and through email and ive gotten nothing but nasty attitude and rudeness. some of the things i saw her staff doing was in ridiculous yet i was told it was their duties.( maintenance man doing heeps of laundry, front desk lady helping clean rooms???) the manager sitting in her officce while the phones ringing off the hook and the front desk lady having to come running out from doing laundry to answer it instead.The rooms are rarely cleaned when requested due to being short staffed. the rooms are not up to par for cleanliness and its only gotten worse over the last couple months . i will never set foot in this establishment again unless the upper management or owners realize this is two strikes in choices of crappy managers and they have a couple great gals that should be running the show. Personality and a genuine love for their jobs helping their guests. get with it Best western!!!! do better!!!!! less

Glad i choose this hotel, clean and good service from start to finish.Check in was easy and the gentlemen at the front desk was nice and professional. The price was equal or above the quality and the location made it easy to get on the road in the morning. less

the front desk staff was ok at check in, the place seemed clean until you get into the room. beds looked like someone had already laid on them, pillows couldnt even be centred. dust on the tv stand, condom under the bed my fiances dog found and was chewing on ..disgusting.. remote was grimy, tub had pink solution on the walls so they obviously werent completely cleaned, shower was mediocre at best for pressure, beds not comfortable at all, noise from highway was annoying. for breakfast the eggs werent really eggs they tasted like fish, but the rest was ok. for the price paid and size of hotel it seemed odd that staff seemed to be doing multiple jobs. wanted to speak to manager but she was not there and never did receive a call from her as we were told we would. definitely wont be back ..gross for over 140 per night plus pet fee( room smelled like urine so im guessing they dont do any extra cleaning in the pet rooms?? less

Despite the best efforts of staff, this BW Plus property falls short of the mark. Rather cramped and loud, with the small, awkward check-in area throwing "social distancing" out the window. Most distressing was to be handed my "breakfast"- a pre-wrapped breakfast sandwich (no other option) the afternoon before, with microwave instructions. Hard Pass. Keep driving. The BW Plus Winnepeg West is a much, much superior option. less

Stopped here for one night during a road trip from Calgary to eastern Ontario. Were a bit concerned due to Covid - however- had a very good experience. The hotel felt very clean. Masks - sanitizer - wipes were all required. Front desk staff were very helpful - answering questions re safe places to eat, etc. Room was comfortable. Would definitely recommend. less