Best Western Plus Brandon Inn

I am writing this review to warn other people so they don't have to experience what my family did. Before I start with my story I will say that the man at the front desk was very polite and helpful and my girls loved the pool, and we thought our room was very nice and clean, BUT key word was thought!!!!! On Wednesday Feb. 6th 2019 we where travelling from Saskatchewan to Ontario for a family emergency and stopped in Brandon, Manitoba for the night, we thought the best western plus would be a good choice and for $180 a night we figured it would be a nice safe clean place for our girls to play and stay. Well that was until morning time anyway, as we where cleaning up to get ready to leave my husband checked under our bed to see if anything got shoved under there, and what he found was a disgusting used needle with NO cap on it. We couldn't believe it, so my husband went to the front desk and was furious about the situation, And the only thing the guy could say was (was there a cap on the needle?) and oh im sorry sir ill give you 25% off your room, REALLY? the health and safety of our children is what our concern was, we based our decision on staying here because of there name and reputation, well you can be damn sure we will never stay there again, Thank god our youngest did not find that needle as any baby, she probably would have stuck that dirty needle in her mouth, If you notice in the one picture where my daughter is standing at the side of the bed, well that is exactly where the needle was pointing outwards, if she would have stepped any closer she would have pricked her toe with it, The room number we stayed in was 110, before posting on here I read through what others had to say, and saw that the management was quick to say excuses for things that other people had complained about, So I am just saying this now, If the management at this hotel replies to this review DONT YOU DARE have any excuse for why this may have happened, because there is no excuse for this AT ALL, and especially when you have children staying in those rooms, or anyone for that matter. There is no excuse for why those beds are not cleaned under after every guest and this situation just proved that they don't. less

The cleanliness of the hotel is superb! The staff are amazing! The HOT breakfast rocks! I love the beds and the environment. Its my tranquility place. I stay at BWP as it is my favorite Hotel chains, but the one in Brandon by far is the best. The staff remember me and make me feel like I am important. They are kind and respectful. less

The hotel was packed full. The Staff where on their game 110% from everyone!!We vary much enjoyed or stay and truly was a great stay. Room was clean and well restocked every day. Front entrance was always cleaned. Staff was doing a great job from the front desk you where maee to feel welcome on entry. Thank you see you all again soon less

Staff is awesome manger is the best , rooms are very clean , breakfast is sweet will go out of there way to make u feel welcome . Never had any problems with anything has nice pool and fitness room good snacks in vending machines lol . less

Spent one night relaxing before the big family gathering. Had a king sized suite. Loved that there were 2 separate rooms in the suite. Very clean. Good selection at breakfast. Breaker blew in the room while getting ready in the morning, but it was fixed within 5 minutes! Would like to come here again with the kids. The pool and slide looked like a lot of fun! less