Malodorous floors, sour room
I have stayed in hotels in 6 states, many being budget friendly of the category for best western. This particular stay was at a plus category in the hopes of getting a much better experience. Unfortun... more
I have stayed in hotels in 6 states, many being budget friendly of the category for best western. This particular stay was at a plus category in the hopes of getting a much better experience. Unfortunately this hotel failed to meet my expectations and may have actually landed as the worst hotel I have stayed in in the past 8 years.
Even the hotels half the price like surestay far exceeded in the quality and experience of the rooms. Even competitor hotels which I rarely stay in due to poor quality of rooms provided a better experience.
The checkin process was confused since this reservation included a complementary stay as a reward of previous stays in best western properties. I will be making sure it was charged correctly.
Even after determining I was going to stay two nights the cards where set for one night. Giving us the surprise while lugging bags and a baby that we could not get into the room the following night. Not an apology was given about the error.
The state of the room was very poor, and in fact the entire floor. Upon the doors opening for the second floor the nostrils where attacked by a characteristic smell of wet carpeting that was going sour and moldy. The room was no better with a pungent sour smell emanating upon the door opening. The humidity of the room was considerable on the wintry weather outside.
As we tried to relax we learned that the tv in the pouch was not only missing the back cover but a battery forcing us to contact front desk and going down to exchange remotes. This issue falls on attention to detail.
The a/c did not seem to care of the temperature settings at 78 it continued turning in repeatedly giving a very cold room experience with the thin blanket. By the second night the rest was not really there.
After the first night we where about to head out when we realized there is a missing do not disturb sign as well. Heading to the lobby we learned that they do not have hose signs and would need to request that from the crew that is cleaning the rooms. The only solution was to write do not disturb on a piece of paper and stick it on the door.
We where hopping at the plus category the pool would be like other best westerns we have stayed in other states. Being heated. We learned that in this location the pool is not heated so where unable to enjoy that amenity as the water would be too cold for our little one.
I can not recommend staying in this location and will not in the future. less
BestWesternHotels, Corporate at Best Western Plus Bradenton Hotel & Suites, responded to this review
On behalf of our entire team, I'd like to apologize for not exceeding your expectations. Your satisfaction is important to us and we thank you for providing feedback. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts