Hurricane Irma hospitality at this Best Western Plus was Outstanding!!!
11/09/2017 shimmydiva, Florida
I booked a room here quite a few days before the seriousness of a possible Cat 5 hurricane was coming but upon searching the web, I saw that this hotel was pet friendly so I reserved for the impending... more
I booked a room here quite a few days before the seriousness of a possible Cat 5 hurricane was coming but upon searching the web, I saw that this hotel was pet friendly so I reserved for the impending storm. When I first arrived I thought well its nothing to fancy but it will do. Well let me tell you this staff was absolutely amazing!! The manager's name was Brittany and always had a pleasant smile, asking how you were and if you needed anything. She made sure that food such as bagels, muffins, etc were available 24 hours to insure that guests that may not have had food were taken care of as everything was closed for the storm. She even baked wonderful chocolate chip cookies and walked around passing them out trying to alleviate the obvious stress we all were going through. Travelers that had no reservation and were almost in tears were allowed to stay in the lobby to shelter and at one point they provided cots in the fitness room. I cannot remember all of the staff's names but Ankur, Andy, the maids, maintenance, laundry were unbelievable and also stayed there through the whole storm with their own families so they could attend to guests.
At one point as they eye of the hurricane approached, I saw all of the staff in the hallway holding hands and praying for the guests, their families and all the others in our community to be safe. This was really touching to see. While we were people from many different types and from different backgrounds we were all one family keeping each others spirits up and looking out for one another. Thank you so much Best Western Staff and especially the manager Brittany!! less