Go somewhere else!
The stay was good at first. Then we had issues with the shower rod and rail being loose. They didn't repair while we were out of the hotel so they switched our room. My husband talked to the night guy... more
The stay was good at first. Then we had issues with the shower rod and rail being loose. They didn't repair while we were out of the hotel so they switched our room. My husband talked to the night guy, Oscar, and was told we would have a free night stay, and because we were planning on extending our stay, he was going to comp us that night we were extending our stay with. So we didn't worry about check out, thought everything was good. Then get a call at 11:30 that we missed check out. Then Oscar said that wasn't what he said. And instead of trying to work it out with us they told us to just leave.
We had no complaint until that issue. What a huge inconvenience. less
Oscar H, Manager at Best Western Plus Bradenton Gateway Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Plus Bradenton Gateway Hotel