We arrived at the hotel to check in over an hour past check in time & were told they would "see if our room was ready" They had JUST mopped the floors, had we been 5 minutes sooner, our room would NOT... more
We arrived at the hotel to check in over an hour past check in time & were told they would "see if our room was ready" They had JUST mopped the floors, had we been 5 minutes sooner, our room would NOT have been ready. Judy was not the most pleasant. I said not to charge my credit card, I would pay by debit at check out. We were told that if we were paying by debit we had to pay right then We said we had never heard of such a thing. Judy said it is their policy. We were both surprised, as we have never encountered this.I said what if it was going on my credit card & Judy said it would go on at midnight. Since when do you get charged before check out?! After I paid, we were told "okay, you're all set" to which I replied "except we don't have any keys!"
We got to our room to find garbage on the sink, a crumpled up cloth tossed to the back of the stove top & a toothpick on the bathroom floor. Several hours later, when we returned, the garbage, cloth & toothpick were gone. Judy tried to say "all the girls were gone by then" if the cleaning staff was gone, that means someone else was in our room! Another staff said the head of housekeeping usually goes in after to check if everything was done properly.
I was doing online banking & discovered that they had my debit payment, AND they CHARGED MY CREDIT CARD! I called the hotel, & was told that it was "just a glitch, it's no big deal" &that it had been reversed right away (it showed as reversed the next day, AFTER I called to complain) less