Classic Bait and Switch!
DO NOT BOOK THIS HOTEL! We reserved a block of 21 rooms at this hotel on July 3rd and were quoted a price of $86/night. When we arrived on July 16th, we were charged anywhere from $89 - $150+/night. I... more
DO NOT BOOK THIS HOTEL! We reserved a block of 21 rooms at this hotel on July 3rd and were quoted a price of $86/night. When we arrived on July 16th, we were charged anywhere from $89 - $150+/night. I personally confirmed the price when I called to transfer our rooms into my name and asked for an e-mail confirmation but they said they couldn't just send mine without sending everyone's. Guess we know why! We were told that nobody quoted that price and if they did, they didn't have the authority to do so. They didn't have shampoo, hair dryers, etc. and at least one room didn't even have hot water. All rooms were musty and damp. The breakfast was worthless, too. The woman at the front desk when we checked out the morning of July 20th was nasty, nasty, NASTY, too. DON'T STAY HERE! There are hotels in the vicinity that are nicer, cheaper AND friendlier! less
Frannie Law, Sales at Best Western Plus Bowling Green, responded to this review
Hello, we appreciate your business and feedback, We looked into your reservation you were quoted a rate of 109.99 for Fri and Sat and a rate of 89.49 for Sunday thru Thursday and you were actually charged Ms. Bryan well below the quoted rate. You were given a copy of your bill at checkout which I tied to expalin to you that you were charged below the rate you were quoted for the 4 nights you were charged 89.49 x3 and 99.49 x 1 total bill 417.34 tax included. We did not have a signed contracted rate with your group. We quoted the same room to your ball team as all the ball teams that stayed at our location. During the Covid -19 Pandemic we were required to remove certain items from our rooms such as the hairdryers however we always keep extra supplies at the front desk and would have been morethan happy to have brough you one. We apologize that our breakfast of eggs, sausage, waffles, fruit, oatmeal 3 types of cereal yogurt bagels bread cream cheese juice and coffee was worthless to you after 15 months of being shut down due to the pandemic we are proud to be able to serve our guest a hot breakfast. Thank you Staci Jones General Manager