15/08/2019 EddieStarr, Galt, California
Wednesday morning I awoke with the desire to get out the the house, I checked with my Best Western App, plenty of rooms were available at BoomTowm, I always get a mailer with an offer for two free nig... more
Wednesday morning I awoke with the desire to get out the the house, I checked with my Best Western App, plenty of rooms were available at BoomTowm, I always get a mailer with an offer for two free nights so I thought I would go up and enjoy a couple nights play some bingo and have a good time, I am a Best Western Diamond Select member and am extremely accustomed to unbelievable service . I went and got everyone chocolates (about 5 boxes of merci, toblerone, godiva, lindt truffels etc.) I walk into the hotel area and when I hand the hotel clerk the mailer she informs me that the last room was just sold out, she taps a little bit and it just seemed like she was not really looking, I showed her my Diamond Select status, it didn't matter, no room, no means no. Didn't even get the chance to give them my bag of chocolate. My good friend called the hotel about 10 minutes later and they told him rooms were available. I should have probably asked to speak with a manger or Spike the VIP host to help me out but you know what? I'm not the person who is going to deal with this kind of stuff and or make a scene, if they don't my business then they don't need it, plain and simple. I drove all the way from Galt CA to stay two nights becasue I was given then in a mailer for "free" it was not a blackout date, the casino was not full, the hotel was not full, the App said rooms were available, and when my friend called rooms were available, something wasn't right, but truth be told, I like to go where I feel welcome. less
KayleeBTReno, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review
Hi Eddie, we are very sorry to hear about your experience with trying to get a room reservation. We would like to know more about the situation and explain some of the confusion on Wednesday. If you would like to give us a call to discuss this that would be great. You can reach us at 775-345-8585. We look forward to hearing from you.