Best Western Plus Boomtown Casino Hotel

2100 Garson Road, Verdi, Nevada, 89439-8007, United States
based on 3913 reviews Trip Advisor Logo
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Best Western Plus Boomtown Casino Hotel

The newly renovated 316 guest rooms at the Best Western Plus Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta pillow top beds, flat screen televisions, high-speed wireless show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Boomtown Casino Hotel

Traveller Overview:
4.0 Rating: 3913 reviews
Excellent 34%
Very Good 31%
Average 17%
Poor 9%
Terrible 7%
Rating

Don4491, wrote review 16/01/2020

They are having Housekeeping problems, Again...

Best Western Plus Boomtown Casino Hotel is currently advertising for Housekeeping Employees, offering about $13-$16 per hour. Our latest stay, in early January, was for three nights and on the second... more

Owner Response
Lidia A, Guest Relations Manager at Best Western Plus Boomtown Casino Hotel, responded to this review
Thank you so much for taking time to write a review about your recent stay with us! Your feedback is highly valuable to you and helps our continuous improvement. I would like to take this opportunity to apologize for the lack of daily housekeeping service during your stay with us. It is unacceptable and will be investigated with our team right away. We appreciate your feedback and are looking into switching to LED light bulbs in all the rooms. Thank you again and we hope to have another chance to serve you in the future!
Rating

C1Brat, wrote review 12/01/2020

The Sportsbook and a guy named Don

I called after we left the casino and was talking with my best friend and brother as we were driving home, Told them of what happened at the sports book. My best friend told me of his run in with the... more

Owner Response
Lidia A, Guest Relations Manager at Best Western Plus Boomtown Casino Hotel, responded to this review
Thank you for your review. I am very sorry about your experience at William Hill Sports book. I will be sharing your comments and concerns with the management team at William Hill. Best regards,
Rating

Tammy R, wrote review 12/01/2020

Great time

The rooms were comfortable and clean. We appreciated the microwave, frig and in-room safe. The casino was a little warm, so dress accordingly. Most of the staff was pleasant and helpful. We ... more

Owner Response
Lidia A, Guest Relations Manager at Best Western Plus Boomtown Casino Hotel, responded to this review
Thank you so much for the outstanding feedback! We appreciate your kind comments about the in room amenities and the guest services on property! Looking forward to serving you again soon!
Rating

killachilla, wrote review 10/01/2020

Just Okay

We stayed in the North Tower. The room was fine, although the bathroom amenities were probably the smallest I have ever seen and there were a couple of days the cleaners didn't come. One time, I notic... more

Owner Response
Lidia A, Guest Relations Manager at Best Western Plus Boomtown Casino Hotel, responded to this review
Thank you so much for taking time to write a detailed review about your recent experience with us! Your feedback is highly valuable to us and helps our continuous improvement! I would like to take this opportunity to apologize for the lack of daily housekeeping service during your stay. It is an unusual situation for us and I will be addressing it with our Housekeeping team immediately. On behalf of our entire team I would like to thank you for giving us an opportunity to serve you and we hope that you will give us another chance to exceed your expectations in the future! Best regards,
Rating

Kelly M, wrote review 07/01/2020

Highly recommend Best Western Plus Boomtown Casino Hotel

We were pleasantly surprised at the quality and amenities offered. Three restaurants to choose from. All services were friendly, courteous, expeditious. As nonsmokers, the hotel was impeccable. Howev... more

Owner Response
Lidia A, Guest Relations Manager at Best Western Plus Boomtown Casino Hotel, responded to this review
Thank you so much for the outstanding review! We are so happy to hear your expectations were exceeded and you have enjoyed your stay with us! Come see us again soon!