Best Western Plus Boomtown Casino Hotel

Best Western Plus Boomtown Casino Hotel is currently advertising for Housekeeping Employees, offering about $13-$16 per hour. Our latest stay, in early January, was for three nights and on the second day there was "patchy" Room Cleaning on the fifth floor of the North Tower. Multiple Rooms were Not Cleaned or resupplied with Towels, etc.; ours was one of them. We had been gone for the afternoon and had to ask for Towels upon our arrival in the evening (No, we didn't leave a Do Not Disturb Sign on the Door). To their credit, Housekeeping sent a young man with the Towels who arrived promptly and brought Coffee Packets and Coffee Cups as well. One additional short coming this Visit: the Reading Lights next to each side of the Bed had been fitted with the equivelent of 125 Lumen Bulbs that were grossly inadequate for Reading in bed. I replaced those Bulbs with 1100 Lumen LED bulbs from Home Depot, near the Mc Carran exit off of Highway 80, about six miles East of Boomtown. I will add these bulbs to the supplies to bring with us for future visits to Boomtown in case the Hotel doesn't decide to upgrade the lighting. less

I called after we left the casino and was talking with my best friend and brother as we were driving home, Told them of what happened at the sports book. My best friend told me of his run in with the incredibly rude gentleman at the sports book named Don and we drive up from Granite Bay and place bets at this casino almost every week, My best friend went on to say that when he walk up to Don and said i hope i didn't mess any of these up and Don's very rude response well its not ROCKET Science. Are you kidding me that's a very demeaning response.Mine was a little different and this place was dead nobody in line or even close by. I asked a few questions and he told me to looked at the back of the card it will tell you everything its all in print. Very rude, I have owned and ran my company for over 25 years and if any of my people treated anyone like this they would be fired on the spot. Being disrespectful in customer service is wrong on many levels. If this guy had a huge line behind me i would think a little different yet still not someone that 99 % of business owners would put up with. Still not a phone call back from the casino manager 48 hours plus later, Very much a disappointment. They have my call back number. Will call in the morning again and see if i get a response. Will return only to collect on wining tickets. Final note i told Don in a very kind way that when i travel to other countries that hate AMERICANS they treat me way better he did and he just laugh. Well hope this review will get the attention of the casino manager, less

The rooms were comfortable and clean. We appreciated the microwave, frig and in-room safe. The casino was a little warm, so dress accordingly. Most of the staff was pleasant and helpful. We enjoyed our first stay very much and will go back again. less

We stayed in the North Tower. The room was fine, although the bathroom amenities were probably the smallest I have ever seen and there were a couple of days the cleaners didn't come. One time, I noticed they hadn't wiped down the counter in front of the microwave as there were still a few crumbs there. There was one noisy neighbor we had, but otherwise the noise level was on the low side, even on New Years' Eve. The beds were comfy. The air conditioning/fan unit is a little dated. Our room wasn't too smoky, but there was a slight odor. The biggest problem I have with this hotel is that the main parking lot is really far from the rooms and you have to walk through the entire casino floor to get to the hotel elevators. There is a closer overflow parking lot with a tunnel entrance, but you can only access this parking lot if you are traveling westbound on I-70 and exit basically into it. So, if you are coming from the California side or even from Cabela's it is pretty much impossible to park there. The casino was, like most older casinos, terribly smoky. The food choices were okay. Over the course of the week, we dined at every one of the locations. Mel's Diner is tasty and hot with good sized portions, but a little pricey for dive food. Peet's Coffee didn't really have a large selection of breakfast items - mostly croissants. The lobster buffet didn't really have a large variety of choices and the prime rib was almost rare. The Steakhouse was good, although they messed up my order (put the wrong sauce topping on top) initially. The pool was a little chilly, but clean. The Fun Center was crowded during our New Years stay. less

We were pleasantly surprised at the quality and amenities offered. Three restaurants to choose from. All services were friendly, courteous, expeditious. As nonsmokers, the hotel was impeccable. However, the casino was a little smokey, but not as bad as we thought it could be. Casino has good air filters. All restaurants were smoke free. We would recommend to family and friends. They even have a "kids" fun area (smoke free) with an old fashioned carousel less