Best Western Plus Boomtown Casino Hotel

Horrible customer service and even worse marketing department. Won a free 2 night stay at a raffle and certificate gave a number to call which no one on the other end of the line wants to help and marketing never answers the phone or returns phone calls. If I could give a zero star I would. Won't be spending my money anywhere near that place and neither should you. less

The suites are NOT worth the money. Small bathrooms, huge bar with NO fridge. The casino is VERY smokey. There was amenities to keep your kids busy, the gambling was very tight. Their free card spins had good prizes. The buffet had a variety of food but what I had wasn't very good so I didn't have any more being afraid it was all bad tasting!! less

enjoyed my stay, will return again, hotel is always clean, room service was great, always had clean towels, cocktail waitress, courteous, respectful, will recommend this hotel to friends and family. will stay here all the the time i go to reno, and i will chose this one over the harrahs less

This hotel and casino combo is ok for visitors looking for an average, quieter stay in Reno. Do not expect the glitz and glamour of the larger casinos downtown. The rooms were clean and well maintained, but the casino area seemed dark. Also, be careful of the opening and closing times of restaurants and the fun zone for kids. The main part of the fun zone did not open until 11 a.m. when we were there. Okay if you are looking for a modest stay out of the way. less

Wednesday morning I awoke with the desire to get out the the house, I checked with my Best Western App, plenty of rooms were available at BoomTowm, I always get a mailer with an offer for two free nights so I thought I would go up and enjoy a couple nights play some bingo and have a good time, I am a Best Western Diamond Select member and am extremely accustomed to unbelievable service . I went and got everyone chocolates (about 5 boxes of merci, toblerone, godiva, lindt truffels etc.) I walk into the hotel area and when I hand the hotel clerk the mailer she informs me that the last room was just sold out, she taps a little bit and it just seemed like she was not really looking, I showed her my Diamond Select status, it didn't matter, no room, no means no. Didn't even get the chance to give them my bag of chocolate. My good friend called the hotel about 10 minutes later and they told him rooms were available. I should have probably asked to speak with a manger or Spike the VIP host to help me out but you know what? I'm not the person who is going to deal with this kind of stuff and or make a scene, if they don't my business then they don't need it, plain and simple. I drove all the way from Galt CA to stay two nights becasue I was given then in a mailer for "free" it was not a blackout date, the casino was not full, the hotel was not full, the App said rooms were available, and when my friend called rooms were available, something wasn't right, but truth be told, I like to go where I feel welcome. less