Jewels of the Cotswolds holiday.
Stayed at this hotel 1st-5th September 2016 with a group from Kent.
First of all the room (314) was fine along with the maid service plenty of shampoos and lotions,if you wanted decaff sachets just leave a note,overlooking the front of the hotel,some noise if a group congregates there.
This was an expensive holiday and it has to be said the reality did not meet expectation,particularly from breakfast and dinner service.
First night(Thurs) we had an interminable wait between courses,manager apologised profusely,assured us it would not happen again........ guests given a small glass of house wine or soft drink the following night,I for my part refused this,probably as I knew this was not going to be a one off.
We had a set menu for each of the four nights we would be staying,and a pretty poor selection it was too,the main I chose on Thurs night was roast beef,why on earth did the chef assume everybody wanted it cooked rare????it was disgusting and I left it,no member of staff enquired as to why the meal was left uneaten.
So we get to Saturday a wedding party seemed to have free rein over the hotel to the exclusion of other guests e.g the quiet bar I had taken to using was out of bounds to us from late afternoon Saturday until early evening 'private function' the abrupt notice on the door said....nice.
Our dinner on Saturday evening had the same appalling service as previously encountered on Thurs 'we're very busy' was the plaintiff cry from staff....who cares,you assured us it would not happen again.
Now to breakfast(s)the menu mentioned black pudding as a choice,I never saw it at the buffet maybe it was a request item who knows,not a very good selection of items for an AA four star hotel.
A table of four gets a large jug of water at dinner,funny enough a table of NINE also got a solitary jug of water,you can ask for more of course....and more cups and more glasses and more teaspoons......you get the drift.
I would never stay at this hotel again. less