Booked this 4 star hotel, as a much needed, relaxing night away. As new parents, the first time we had been away together in 10 months from our baby. All we wanted, was a quiet nights sleep, a relaxin... more
Booked this 4 star hotel, as a much needed, relaxing night away. As new parents, the first time we had been away together in 10 months from our baby. All we wanted, was a quiet nights sleep, a relaxing swim, Jacuzzi and steam room. Arrived, at 14:10 to check in after a long drive, ROOM NOT READY!, told to wait in the bar. Although, we were upgraded to a room that was ready, 30 mins later, this was a dated 4 poster room in the Pavilion.We're not in the 80's anymore!!! Now for the relaxing swim, separate steam rooms and sauna, Jacuzzi was barely working, certainly not the jet, whirlpool experience we were expecting, the toddler pool was more powerful!! To top it off, there were children's swimming lessons going on in the pool!! Taking up the whole the pool, kind of felt uncomfortable to swim in amongst the children. Kids screaming and the teacher shouting, was far from relaxing either. Sauna was cold and the women steam room wasn't working, hadn't been working for a week apparently.
We did obviously complain and let the leisure centre and the hotel know. Both parties were ignorant to the lessons going on and facilities not working, with the usual 'shrug of the shoulders and nobody told me attitude'!!!
Breakfast was the usual buffet style,self service, which included cold, cardboard bacon, dried out beans and shrivelled fried eggs!! I would go on..... however all there is to say is.... THIS IS NOT A 4 STAR HOTEL, MAYBE IT WAS IN THE 80'S BUT CERTAINLY NOT NOW!! BOOK SOMEWHERE ELSE TO RELAX!!!! less