Pet Friendly and Great Service!
I stayed here during the COVID pandemic, and this hotel did an excellent job spacing out guests and ensuring safety and cleanliness during such a complicated time. Because their kitchen was not allowe... more
I stayed here during the COVID pandemic, and this hotel did an excellent job spacing out guests and ensuring safety and cleanliness during such a complicated time. Because their kitchen was not allowed to be open yet due to government restrictions, they offered breakfast burritos from a nearby restaurant. This was such a clever way to support a local business and continue to provide excellent customer service - especially in such a difficult financial time, it would have been easy to say, "sorry, we're not allowed to serve breakfast so it's no longer included", but they went above and beyond instead. The hotel is also extremely pet friendly - I stayed with my two small dogs and did not pay any pet fees. As I was checking out, I signed up for the Best Western rewards/loyalty program - I'll definitely be back! less
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You lcsherrer for staying with us! We are so glad to see you thoroughly enjoyed your stay with us, especially during the current situation. We are glad that you appreciated the breakfast burritos, and that you even noticed we were supporting one of the local businesses by having them make them for us. We are definitely looking forward to you coming back to the Best Western Plus Big America Hotel in the future!