Stay someone else
Nice front desk. Room was on the 2nd floor. Had to drag suitcase up the stairs. Most of the "guests" seemed like construction workers who had their doors open (windows don't open) with shirts off drin... more
Nice front desk. Room was on the 2nd floor. Had to drag suitcase up the stairs. Most of the "guests" seemed like construction workers who had their doors open (windows don't open) with shirts off drinking beer and smoking...both cigarettes and pot. As a professional and a women, this seemed a bit uncomfortable for me to stay there. In addition, the room did not smell "fresh". Couldn't imagine sleeping there with no fresh air, door closed and window locked. No way would I open the window even if I could, did not seem safe. I travel all the time and I have never checked out with in 30 min of arriving. Checked into the Hampton up the street, brand new hotel, clean, fresh and I feel safe. Beautiful view, a Wendys in the parking lot and the only $4 more a night. less
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
First wifeoffreediver we want to thank you for staying with us here at the Best Western PLUS Big America Hotel, even if it was for 30 minutes. I do appreciate your compliment regarding our front desk staff, even though it sounds like they didn't direct you to the elevator.
I do apologize that you weren't comfortable with the construction workers who were staying with us as well, there is a lot of growth happening in Santa Maria at the moment so you'll see them taking over all the Hotels.We haven't had any issues with them bothering the other guests, most of them are professionals as well just a different kind of professional.
I am glad that you did let the front desk staff know that you were uncomfortable and wanted to stay somewhere else, we would never want anyone to feel that way and we are more than happy to recommend another place to stay when asked. All in all I do appreciate the fact that you did come here with intentions of staying at our Hotel and maybe you'll come back for another visit at a different time.