Best Western Plus Big America

1725 N Broadway, Santa Maria, California, 93454-1927, United States
based on 850 reviews Trip Advisor Logo
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Best Western Plus Big America

Combining a great location and thoughtful inclusions, the Best Western Plus Big America is a hotel in Santa Maria, CA where you get more money for your travel budget, and more time to enjoy whatever brings you here. This TripAdvisor Certificate of Ex show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Big America

Traveller Overview:
4.5 Rating: 850 reviews
Excellent 53%
Very Good 32%
Average 8%
Poor 3%
Terrible 2%
Rating

Mimi C, wrote review 18/02/2020

Walls are too thin

The motel rooms were okay but the walls are very thin. The group in the room next to us were noisy and it was difficult for the kids to fall asleep. We called the front desk to complain and we could... more

Owner Response
Mobile784881, Manager at Best Western Plus Big America, responded to this review
Thank you Mimi C for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience or move you to a quieter area. If I can provide any assistance, please don't hesitate to contact me directly at 805-922-5200. Sincerely, Max Tucker General Manager Best Western Plus Big America
Rating

Tina3M, wrote review 10/02/2020

Better than last

Over the past 15 years, I always chose Best Western when I come into town to visit my relatives. Every stay is better than the last with improvements every time. The rooms are updated, smell clean and... more

Owner Response
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You for your continued loyalty to the Best WEstern PLUS Big America Hotel Tina3M! We are so glad to see you continue to enjoy your stays with us. We greatly appreciate your kind words regarding our rooms and breakfast! We certainly cannot wait until your next visit with us! 
Rating

Bargainhuntress, wrote review 09/02/2020

This was a great property, especially for dogs

We found ourselves needing a place to stay fairly late in the day on a Tuesday. This is a very popular place, and we were told my central BW reservations that there were no first floor rooms available... more

Owner Response
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You for staying with us Bargainhuntress! Thank you for your kind words regarding our staff rooms! We are so glad to see you thoroughly enjoyed your stay with us here at the Best Western PLUS Big America Hotel. We're happy that during your stay you got the chance to enjoy some of our amenities such as the dog walking area and our lovely breakfast! We do hope you'll choose to stay with us again in the future! 
Rating

PriyaV661, wrote review 07/02/2020

Good hotel for breaking the journey

We stayed here for a night while traveling from San Fran to LA. I called the hotel before making our booking to ask about parking etc. Hotel staff mentioned the parking is outside rooms and recommende... more

Owner Response
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You for staying with us PriyaV661 during your trip from san Fran to LA! We are so glad to see you thoroughly enjoyed your stay with us here at the Best WEstern PLUS Big America Hotel. We see that during your stay you got the chance to enjoy some of our hot buffet style breakfast in the morning. We do hope you'll come back again so that you can check out some of our other amenities such as the heated pool/spa and/or fitness center! We do apologize for the credit card mishap that happened during your stay, but we are glad to see it didn't cause a huge inconvenience. Thank You again for staying with us!
Rating

wifeoffreediver, wrote review 05/02/2020

Stay someone else

Nice front desk. Room was on the 2nd floor. Had to drag suitcase up the stairs. Most of the "guests" seemed like construction workers who had their doors open (windows don't open) with shirts off drin... more

Owner Response
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
First wifeoffreediver we want to thank you for staying with us here at the Best Western PLUS Big America Hotel, even if it was for 30 minutes. I do appreciate your compliment regarding our front desk staff, even though it sounds like they didn't direct you to the elevator. I do apologize that you weren't comfortable with the construction workers who were staying with us as well, there is a lot of growth happening in Santa Maria at the moment so you'll see them taking over all the Hotels.We haven't had any issues with them bothering the other guests, most of them are professionals as well just a different kind of professional. I am glad that you did let the front desk staff know that you were uncomfortable and wanted to stay somewhere else, we would never want anyone to feel that way and we are more than happy to recommend another place to stay when asked. All in all I do appreciate the fact that you did come here with intentions of staying at our Hotel and maybe you'll come back for another visit at a different time. Thanks again!