Fantastic stay, exceptional service
Our stay was just fantastic -- we arrived during the final 10 minutes of a citywide power outage that had been going on for the previous two hours. The front desk staff was handling the chaos extremel... more
Our stay was just fantastic -- we arrived during the final 10 minutes of a citywide power outage that had been going on for the previous two hours. The front desk staff was handling the chaos extremely well, and they were explaining to us that we did not have to stay if we did not want to when the power came back on. The room was delightful, and the included breakfast was far better than I expected given that it came with the room. Finally, I was touched to receive a text several hours after we checked out letting me know that an item was found in our room. I called the hotel and they quickly mailed it back to my home address. Wonderful service!! less
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You HipsterHobbit for staying with us!
We are thrilled to see you enjoyed your stay with us so much, even with the city wide power outage! We all know what it feels like to leave something behind, so we do our absolute best to make sure we contact our guests right away when any item is found! We really want to thank you for your compliments on our rooms and breakfast.
Should your travels bring you back to the area, we do hope you'll choose to stay with us again!