2nd floor room near the back
15/10/2018 Alessandra H, Los Angeles, California
I was a little wary about staying here given the outside appearance of this hotel, but it did not disappoint. Despite the outside "motel-like" appearance, this hotel is just like other Best Westerns,... more
I was a little wary about staying here given the outside appearance of this hotel, but it did not disappoint. Despite the outside "motel-like" appearance, this hotel is just like other Best Westerns, if not one of the better ones. Our room was immaculate. Two things I always check upon first entering the room is if the pillows and sheets smell clean, and if there is any hair/etc. in the corners of the bathroom. Our room passed my tests with flying colors. I only have one not-too-big complaint. At around 2am and also at 7am, there were large knocking sounds. It kind of sounded like someone bouncing a basketball next-door or outside our apartment just a few times. I assume it was the sound of suitcases or room cleaning carts riding over bumps on the balcony. I don't think it was anything that could have been helped. Otherwise, it was a very quiet, clean and well-insulated room. less
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Alessandra H for choosing to stay with us! We are so glad that your initial thoughts were quickly changed as you arrived and that you thoroughly enjoyed your stay with us! We greatly appreciate your kind words on our room cleanliness and service. We do apologize about the noise that you experienced during the evening, we do a very good job at monitoring the grounds in the evening so it must have been someone who had checked in late with a heavy suitcase. Lastly, we are thrilled to read that we passed your very thorough room inspection and we definitely look forward to you coming back and doing another. Thank You again for staying with us and we look forward to your next visit with us.