Dont stay here if you are allergic to cats
05/02/2019 travln m, SF bay area
Ive always stayed at this hotel for business, and have been pleased until my recent stay. After checkin I went to my room and after settling in I heard a noise and found a cat under my bed. He came ou... more
Ive always stayed at this hotel for business, and have been pleased until my recent stay. After checkin I went to my room and after settling in I heard a noise and found a cat under my bed. He came out, stretched and went to the door to get out. Good thing I didnt have my dog with me. Breakfast was a joke. there are not enough tables and the tour groups take up most of them. If you see a tour bus in the parking lot (taking up 20 spaces) then make sure you get to the breakfast before 7. After 7 the food is gone, they are like locust, devouring everything in site. I tried to get coffee and all three pots were empty. No oatmeal and a majority of them are rude. I just checked out and went to mcdonalds. Too bad its not being ran properly, ill have to find another place to stay in town. less
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
First we want to thank you for staying with us, we do see that you stayed with us before and we greatly appreciate that. We are sorry to hear that one of the neighborhood cats had snuck into your room. Our housekeeping staff do their best to inspect and then re-inspect the rooms to ensure there cleanliness and that they are ready to rent, so he must've evaded them when they were doing their inspection. We also want to apologize about the seating for breakfast, as we have it with the lobby and overflow breakfast area it does get pretty packed in there, and people just love to eat it so much they don't leave. Our breakfast attendants do their absolute best to keep things stocked so that everyone gets a fresh hot breakfast, but sometimes it just gets away from them and does take a little while longer. All in all we want to thank you for staying with us, we greatly appreciate that and we thank you for taking the time to let us know all about your stay so we know what to work on to make your next stay super!