15/08/2018 kmac775, Reno, Nevada
I stay in a best western branded hotel quite often because you know what you are getting . This hotel did not meet my expectations. The check in staff was rude and the room smelled musty. I did not u... more
I stay in a best western branded hotel quite often because you know what you are getting . This hotel did not meet my expectations. The check in staff was rude and the room smelled musty. I did not use the pool, but it looked very clean, or eat breakfast there. The bed was fine and the room was the usual size. less
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You kmac775 for staying at our Hotel and for leaving us this review!
We appreciate when our guests leave us reviews whether they are positive or negative as it does let us know what we are doing right and what we can improve upon. I would like to apologize that unlike most of our guests, you didn't have a fabulous stay with us. After our recent renovation most guests are rave about the larger bathrooms with separate vanities, room themes and our other amenities. I definitely hope you wont allow this stay to deter you from staying with us again as you did miss out on our fabulous heated pool/spa as well as our authentic and freshly cooked breakfast of waffles, bacon, scrambled eggs, biscuits & gravy, potatoes, fresh fruit, assorted dry cereals, oatmeal and more! Not to mention our lovely new fitness center. Again, we greatly appreciate you taking the time to leave us this review and we do hope you come back and give us another chance to show you how truly spectacular we are!