Undermaintained, underwhelmed ... but a save at the end
I confused this place with another property and was underwhelmed when I drove up. This used to be a Ramada Inn; my guess was that the conversion was a half-hearted attempt at enticing customers to trade up. But the level of detail did not quite measure up.
Recognizing I was a BW Rewards member, the desk clerk upgraded me to a large multi-room suite with a fireplace. I asked and was given a room on the west end of the property for ease of access to my room -- but the exterior door lock didn't work. Once in the room I found the toilet was stopped up. No problem, get a plunger from the front desk, fix it myself. Wrong. The crappy plunger didn't work, as many times as I tried; so, no toilet for my stay (the alternative was to accept the offer of the front desk clerk to snake the toilet; I wasn't going there.
The large main room with the fireplace was great. Above the fireplace was the room's TV ... and it was tiny, almost hard to see. I never stepped into the other bedroom except to adjust the room temperature ... the entire suite was quite cold when I entered. It was a learning experience: Just because you get a large room, doesn't mean you get a BETTER room.
The saving grace was the nervous desk clerk, who clearly wanted to do what was available to make guests happy. When I told him about the toilet mess, he said he'd add point to my guest rewards account. He added a rare personal touch that saved an otherwise unpleasant stay. less