Nice hotel with corporate management issues
30/12/2016 Bebo077, Prague, Czech Republic
The hotel is overall nice and perfectly located overlooking the valley. Rooms and common areas (including pools) are very well maintained. Two issues I would like to warn about: (i) dinner was a big d... more
The hotel is overall nice and perfectly located overlooking the valley. Rooms and common areas (including pools) are very well maintained. Two issues I would like to warn about: (i) dinner was a big disappointment for me because it was served in the form of buffet only which is for the hotel of this ranking and pricing unacceptable which drives the quality of the food served to level of “OK” (for foodies – please do not even think about this place); (ii) being there in the first week of August 2016 I was surprised how dead the place can be in the evening. I went to the bar twice in a week time and there was really no one after 21.00 so do not expect any evening fun in this place. To sum up the hotel is nice but it is very much visible that it is not owner driven but management driven place which takes away a lot of charm to the place. less
Franz L, Leiter Gästebetreuung at BEST WESTERN PLUS Berghotel Rehlegg, responded to this review
Thank you for taking the time to write an assessement at tripadvisor.
I am not certain if you were made aware that that is an à la cart restaurant available to house guests in our hotel.
This Is an exclusive restaurant for houseguests who prefer not to dine from the buffet in the evenings.
Please allow me to apologise in advance if this was not made clear to you.
I am sorry that your experience with us was not as you expected, and would hope that sometime in the future you would allow us to rectify this should you ever visit us again.
We are concerned hear of your general dissatisfaction with the food, but appreciate your comments.