Best Western Plus Berghotel Amersfoort

(6 days stay Feb 2021) This quirky hotel delivers bang for the bucks with elegance and small disruption. The place's booking took 45 minutes, with the hotel's help by phone and internet, with a lot of confusing information about an all-in arrangement, but in the end, the staff gracefully ruled in my favour and treated me like a king. My problem with a broken bath was solved quickly (got a new room), a broken phone not ("it will take more time"). There was some tension between the young reception desk staff and older restaurant staff, but the breakfast kept coming every morning in time. The staff was extremely flexible, allowing to have breakfast noon or lunch at the end of the afternoon but don't try to mail them, you won't get an answer, even after I asked for a quote for another week in the hotel (so I didn't extend the stay). I liked that I could open the windows although you will hear local traffic during the day. Free parking and (paid) charging possible for electronic cars, but the parking place was not well maintained. As you can see, there is almost in every sentence of this review a "but." So why on earth am I giving 5 stars? It's all about how the hotel staff responded. The booking took very long, yes, but the staff itself pointed out a good deal that I missed myself. The bath problem was solved with a new room, and a technician explained the dead telephone, so I had more understanding of the problem. A staffer, whos shift ended, helped me with charging my car in total darkness and pointed out a movement-sensitive light. So if anything goes off in this hotel, don't hesitate to ask. They will help you. less

Hotel is very clean. The double room is very spacious and bath is decorated. The big smart TV is a big advantage so you can see your local channels (through application) or Netflix. Hotel staff are very services and whiling to fulfill all your requirements. Breakfast is amazing less

My family and I stayed for a week and a half at the hotel. The staff were exceptionally friendly and professional and accommodated us in every way, especially with our 2 small children of 1 and 2 years of age. They truly went above and beyond. I would especially like to thank Bjorn and reception for their kindness. The breakfast was great and the food at the hotel was fantastic. The only sour point was that the rooms were not cleaned properly as most of the staff were on leave. We had to complain twice. The bare minimum was done with only the beds being made and new towels being placed in our rooms. We had to ask for dishes to be removed from our rooms and for the toilet paper to be refilled. There really should have been some sort of notice that there would be a lack of service or a special fee. It felt unfair that there was no such notice as we expected advertised services such as the laundry to be up and running. The rooms have 2 single beds, a TV, hairdryer, air conditioner or heater, shower and coffee machine. It is quite lovey however the lighting of the room is quite odd and if you want to sleep with the air conditioner on, it lights up the whole room which can be unpleasant. The setting is great being so close to the city and you can hire bikes at the hotel to get there. I would recommend this hotel however I would warn against the lack of services. less

Hotel is close to highway and not far away from city center; Parking is free of charge with chargers for EV's. Unfortunately my card was not working on that type of charger. Employees are very friendly and ready to help. Room is clean. less

amazing staff very friendly, delicious food, great service just very dark - no natural light anywhere inside and all the walls are dark dark colours. i stayed for 3 weeks and they never changed the sheets on my bed which was a bit gross but other than all that it was comfortable and a beautiful town less