Great visit, with a few complaints
13/01/2017 Michael P,
The lobby and common area is great; very clean and well decorated. Loved the workout room. Water pressure and temperature was spot-on. The breakfast in the morning was awesome and typical of most BW ... more
The lobby and common area is great; very clean and well decorated. Loved the workout room. Water pressure and temperature was spot-on. The breakfast in the morning was awesome and typical of most BW Plus hotels. The room was large and spacious, with a gorgeous view of the bay. The A/C also worked great. The staff was incredibly friendly. Now for the complaints...
The WIFI was horrible. Since I was here for business, I was unable to get much work done. I had to use my phone as a hotspot. They had to reset the router multiple times; free advice, update your hardware. The TVs' screen in our room changed brightness periodically, to the point where you couldn't recognize anything. I called in about it, and they said "Sorry we can't do anything about it."
Lastly, and not that the hotel can do anything about it, but the road that the hotel is on, is filled with trash and graffiti...saw many homeless folks around. Venture out cautiously. The next time I'm out here, I'll probably go to a hotel in a better area. less
MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Thank you for your comments and maybe I can shed some light and help you out.
Our WIFI is actually the fastest up and down of any hotel in the Bay Area (30 mbps). We have put extra emphasis on this because we know how important it is to our visitors. However, WIFI issues are the number one complaint in the hotel industry, so we work hard to adapt our guest systems to ours.
Also, unfortunately homelessness is a real problem in all cities and especially the Bay Area. We are very fortunate to have much less of an issue than San Francisco or even Downtown Oakland. We are protected from most problems by our freeway location. And yet we get the wonderful water views and glorious sunrises and sunsets.
Try us again as I'm positive you'll have a wonderful time. As you mentioned our great staff will always make the difference.
We hope to see you again, real soon.