really nice stay and responsive staff when it mattered
06/06/2017 chrislZ8192NQ, Davis, United States
I had a two-night weekend stay and was in room 280 at the top of the lobby stairs, which was noisy due to lobby traffic below and my early bedtime for morning meetings. Laurence was extremely courteo... more
I had a two-night weekend stay and was in room 280 at the top of the lobby stairs, which was noisy due to lobby traffic below and my early bedtime for morning meetings. Laurence was extremely courteous and responsive in helping me move to another suitable room that was very quiet for the second night. Even though it took a few hours that day to arrange for another room, he reassured me that he would find one, stayed in touch via text messaging to make sure the new room would meet my needs, and even had my luggage delivered without being asked. Excellent service orientation and friendliness. Great fresh coffee and tea, coffee/hot cocoa machine, and continental+ breakfast were a surprise. Rooms were much nicer than I expected. Pool access at sister hotel next door was terrific. Free airport shuttle picked me up at nearby Amtrak after calling when I arrived. The grilled salmon/steak dinner @ $16 looked good but my conference provided food. Didn't really seem to be any other food within walking distance (I didn't have a car with me) but airport shuttle offered conveninent ride to Jack London Square. Water views from balcony were great. Hotel is on a small strip of land between freeway 880 and the water, with a nice walking path. On that side of hotel the freeway isn't noticeable at all. less
MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Great review, thank you. You did a good job outlining that guests really don't need a car when they stay with us.
Hope to see you again soon.