Beautiful hotel and great customer service.
12/02/2017 kevdudechan, Los Angeles, California
I came here with my family to visit some relatives and really enjoyed my stay here. I have stayed in Best Westerns before, and while I have never had any problems, they were all relatively run of the ... more
I came here with my family to visit some relatives and really enjoyed my stay here. I have stayed in Best Westerns before, and while I have never had any problems, they were all relatively run of the mill.
Not this one. Everything from the interior design to the customer service was top notch and makes you feel like you're in a luxury hotel.
Immediately upon entering the hotel, we were impressed with the beautifully designed lobby. We checked in with Anne-Marie, who was incredibly helpful and really made our stay feel special. My mom really enjoys asking a lot of questions, and Anne-Marie was very friendly and thoughtful in answering all of them. We also had some requests (I forget if it was switching rooms or what), and Anne Marie was very helpful in accommodating us making us feel like welcomed guests.
The rooms were clean and well furnished. We're planning another trip to Oakland soon and are planning on staying at this hotel again. less
MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Great review and thank you. We love questions and we encourage them. There is so much to know about Oakland and all the exciting restaurants and events that our team works hard to keep abreast of everything. If they don't know something, we can always ask Mr. Google.
We look forward to having you return.