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12/02/2017 Elizabeth V,
My main issue with this hotel was the lack of training on the front desk, my credit card was charged without authority to do so when I had specifically booked to pay at the property, and when they re... more
My main issue with this hotel was the lack of training on the front desk, my credit card was charged without authority to do so when I had specifically booked to pay at the property, and when they refunded my money it resulted in my overseas bank slogging me with $100 in transaction fees and currency conversions, a point I had to argue at length with the staff, and had to call my bank in another country myself to prove to them what the fees were and when I returned to the front desk I was given a $100 best western voucher to cover my out of pocket expenses caused by their unauthorised charges, I wasn't given much in the way of an apology during the ordeal and they tried to use every excuse as to why my money wasn't owed to me including that the missing funds were the "pet deposit" which I had paid cash, and when I explained that they then claimed it was the damage deposit, which would have been double the amount.
After having to prove my own money was owed back to me I finally received an apology but other than that i received nothing more than my own money back in the form of a best western credit as they claimed they could not put it back on my card as that would incur more fees, which honestly I don't see how that should be my problem as they never had authority to charge my card in the first place, and I had to spend a lot of time on the phone to my bank and arguing to get my own money back.
I have had great experiences at many best westerns, but this really isn't one of them and I won't ever be back to this property. less
EmilyMBayshoreInn, General Manager at BEST WESTERN PLUS Bayshore Inn, responded to this review
Thank you for taking a moment to write a review about your recent stay at out Inn.
I am sorry that you had to go through this during your stay. I had never heard of this in the 18 years I have worked for my property so I did need to research it a little further so I would know how to better handle the situation.
We hope to see you again in the near future.