Decent location in Eureka but not the best area
We had high hopes when I booked here based on the good reviews. Location wise it was okay since we wanted to stay somewhere not too far from Cresent City (1 hr away). First, location is sketchy. We pu... more
We had high hopes when I booked here based on the good reviews. Location wise it was okay since we wanted to stay somewhere not too far from Cresent City (1 hr away). First, location is sketchy. We pulled up and there were some shady peeps smoking outside, not what you want to see with the kids. The staff was friendly but the gal was new. I was there for at least 15 mins trying to check in and use my gift card. The room was adequate. No housekeeping due to COVID. Refrigerator was noisy. We were above from the pool on the 3rd floor and the kids down there were so ridiculously loud. Also, no towels in the pool area. Our room had only 3 bath towels, not enough when there are 4 of us. Breakfast is grab and go. Chips, water, etc. Jimmy Dean micro sandwiches but they were out. At check out I made sure to ask about my bill due to the new gal with the gift card. It was messed up and the other gal assured me she will have her mgr fix it when they came in. This was Thursday. It is not Monday as I am writing this and still not fixed. Will try and call again for the 3rd time. Very frustrating. Overall would not stay here again, sketchy neighborhood. Not sure if there is a better area here though. less
General Manager, General Manager at Best Western Plus Bayshore Inn, responded to this review
All feedback is welcome, and we appreciate you taking the time to share your thoughts on your recent experience. We strive to provide a relaxed and family-friendly atmosphere, and we will take your concerns into consideration. Regarding your bill, we would love to speak with you directly if it has still not been resolved so that we can straighten it out. We apologize for this frustration. Once again, thank you for taking the time to share your thoughts, and we wish you all the best in your future travels.