Best Western Plus Bayshore Inn

The staff at this location were so friendly and kind. I was able to add a night to my stay at short notice and given a “garden view” room. The garden is a hidden gem! Twittering birds in the morning and frogs croaking at night are a symphony for the babbling stream leading to a huge pond brimming with content, relaxing koi. I greatly appreciated that this location offered safe buffet breakfast during the COVID pandemic. I highly recommend this hotel! less

I have never been treated so disrespectful and rude in my life. I am an avid traveler and stay at very nice hotels and establishments. This place treated me like I was one of the homeless across the street at the gas station. The desk clerk that evening was one of the most judgmental people I have ever met. I rented a deluxe king room with jetted tub for a friends baby shower that weekend. My pregnant friend had plans to come over that next morning to enjoy. Her mother and I were both driving from far so we didn't arrive in town until late that night around 930pm. We decided right away to eat at Humboldt Bay Bistro and enjoy the lobster. Then we decided to go do the road and have a few drinks. So we actually didn't show up until 1am. We arrived in a taxi who I do admit was playing his music loud. The female latino desk clerk came out and snapped at us about the music. I told the taxi driver to turn it down, which he immediately did. I walked in to the hotel and immediately she tells me that she is refusing service. I ask why, and she says "you are playing loud music" I said it wasn't us, its our taxi. Then she replied, "I'm sure you told him to do that. What!!!! are you kidding me. It got worse from there. I told her I was a medical professional, and we were not going to be loud. She said she didn't believe me and was still refusing service. There wasn't anything we could say. She even threatened to call the cops if I kept arguing. I was not rude, aggressive, or even threatening. First of all this hotel is right across the street from an all night gas station that has unsavory people hanging out at all night. We know because it took us 45 minutes to get a taxi after being denied service. And there were 3 cop cars a block down the street dealing with an incident at the time we checked in. My opinion is she is used to riff raff showing up. But treating me and my friend the way she did was inexcusable. That woman needs to go to some sort of training or just not work in the hospitality industry period!!!! I would not recommend this Best Western. It is in a very bad neighborhood and the management reflects this fact. I would love to give this 1/10th of a star review. Worst experience ever! less

My guest and I stayed at the end of March 2021 for a few days. Although the front desk staff was slammed with new arrivals because many hotels were sold out, Cody or maybe Cory, had a professional, pleasant attitude, greeted customers with kindness while he trained a new employee. The breakfast staff was patient redirecting guests to put on the plastic gloves before food handling, pleasant and they worked hard putting out the selections of food that included warm sausage biscuits, typical fare no doughnuts thankfully, milk/coffee, waffle maker that guests learn how to do properly, fruit I believe. Although my guest has health requirements for a higher protein meal, he was able to eat the burrito that had meat foregoing the potato inside. He said the burrito was quite tasty & appreciated. Grounds and lobby were clean, sanitizer was available as well. Our room was quiet, on the 3rd floor but the elevator was helpful for my guest. Across from the hotel a bit, there's an area where sunsets can be viewed, so go check that out. Enjoy! less

I usually love this hotel! But the last couple of times when I’ve tried to request a certain type of room on the floor they have given me the afterthought rooms even though I had requested multiple times far in advance and I am a best Western member. This time we were in a large room which was nice, but the balcony was right on the road and we had an RV parked 4 feet from our balcony. Someone had thrown stuff at our slider and we felt very unsafe. We left a day early. less

Hotel check-in and check-out was excellent, as was the staff. The garden area is the best, and the Jacuzzi suites were very spacious. Housekeeping staff needs to take a little more time, as there was dog hair in one room, and visitor belongings left behind in a second room. Also, we were a little disappointed the hot tub near the main pool was not open. Traveling with a child that meant that I had to freeze in the swimming pool or my daughter had to put just her feet in the garden hot tub. I could have soaked while watching her in the pool had it been open. Shams Steakhouse behind the hotel was a gem. I just wish it offered room service less