Just average stay that could be great.
17/02/2019 DakineSmile, Oregon
First, the facility looks pretty good. It's in nice condition for the most part and is clean. Pool and hot tub areas look nice and are really kept up. Koi pond is impressive with several large Koi in ... more
First, the facility looks pretty good. It's in nice condition for the most part and is clean. Pool and hot tub areas look nice and are really kept up. Koi pond is impressive with several large Koi in it. There is quite a bit of shopping and several restaurants close by.
That said, we had to cool our heels for a couple hours past check in time before our room was ready. The excuse from the front desk staff was a brusk "we were busy last night". After first being told to come back in 20 minutes, giving them 45 minutes before trying again, then being told another hour was needed and to try then was kind of a put-off after a long days drive. It's curious that the lady in front of us was initially told that she also had to wait for her room, but when she told them she was a rewards member and would complain, suddenly her room was ready.
Our room was clean and in fairly good condition. The bathroom doors are nearly inoperable due to dragging on the carpet. This is easily curable by a maintenance person with a saw shortening the doors to clear and it's hard to understand why it's allowed to continue. The rooms "fireplace" is an electric faux fireplace like you get from Costco.
Like the title says, the place gets an "average", but I really think it has the potential to be better. less