Misses the mark......
This is probably my 6th or 7th stay here and my 4th review. This place used to be a gem in Eureka. We have family here, so we come often, and I always would look forward to our stay here. This trip... more
This is probably my 6th or 7th stay here and my 4th review. This place used to be a gem in Eureka. We have family here, so we come often, and I always would look forward to our stay here. This trip comes after a vacation up and down Oregon, and utilizing our Best Western rewards by trying to stay at all BW's. I'm not sure what happened here over the last few years, but ownership needs to take a look at what they had, and what they have now. We called ahead and were given a room in a preferred area on a preferred floor. When we got here, that was not the case. Our room was not ready until 4. This caused much confusion leading up to having reserve a spot for hot tub. All these are harmless errors. Now, it's bedtime. We turned down the bedding and it's 'short-sheeted'. It appears they used double size bedding in queen beds. We literally had to strip, and remake our own beds. Also the bedding quality is no better than a cheap motor lodge. I'm a bit dismayed. Yeah, I'll probably get the canned language response from the person in charge, but something has averaged out this hotel, and it is nowhere near the quality of a BW Plus. This has nothing to do with COVID or cleanliness, and it still is. You cannot have this subpar sleep quality and call it Best Western Plus. Unfortunately, my next trip will have to be elsewhere, and that's sad, as I had a real connection to this place less
General Manager, General Manager at Best Western Plus Bayshore Inn, responded to this review
As a repeat guest, your feedback means all the more to us, and we are so sorry to hear that your recent stay did not live up to your expectations. Please know that we are committed to positive change, so our team will reflect upon your comments and seize all opportunities for improvement. We ask that you do not give up on us yet, as we are more than confident that we can get back to providing the quality accommodations you've come to expect from us.