Anyplace but here
Nothing but trouble at this hotel. We booked a suite with a king bed and two queen beds. When we arrived it was not available. We booked with hotels.com. We were told we should have booked directly... more
Nothing but trouble at this hotel. We booked a suite with a king bed and two queen beds. When we arrived it was not available. We booked with hotels.com. We were told we should have booked directly with the hotel. We got a suite with three queens. The photos on their web site do not match reality. There was no tv in the bedroom. Sorry corporate didnt buy enough TVs. We were there for two days. Both days our room was not made up or towels changed. The room was very tired and worn out. Hot water took forever to get and didn't last long. The breakfast was less then normal, cold and out of many items. This hotel was more Motel 6 than Best Western. We moved to the Value Inn and it was by far better. Some front desk staff were helpful, others not very much. Very, very disappointing stay. Go elsewhere. less
GM_Front_Desk, General Manager at Best Western Plus Bayshore Inn, responded to this review
Thank you for your feedback. We work diligently to ensure that our guests receive the Best Western quality experience they expect every day. It saddens us to know that we fell short during your recent stay. Unfortunately, on occasion, our system does not sync properly with third-party sites, and that's when mistakes such as overbooking happen. We want to apologize as well for the aspects of our accommodations and services that were not on par with your standards. Rest assured, your feedback will be discussed with the appropriate departments for the comfort and convenience of our future guests. Given that you mentioned the breakfast we served, to ensure we are providing a wide range of meals to our guests to their liking, we will continually review and benchmark our breakfast offerings.
On behalf of our entire team, we hope that you consider choosing us on your next trip, as we would be honored to provide you a better stay.