The overall stay was great. However it is concerning that with Covid 19 the employees do not have adequate protection from guests. No barrier between guests and employees, employee not wearing a mask,... more
The overall stay was great. However it is concerning that with Covid 19 the employees do not have adequate protection from guests. No barrier between guests and employees, employee not wearing a mask, no marks to indicate where guests should stand while waiting, elevators have nothing to indicate only same party individuals should be in the trip, no wipes for guests to use on the side doors when leaving or entering after 7pm. no wipes in the lobby. You know...the most basic protections for this companies employees and the guests.
The breakfast room is closed (sort of understandable) and a grab and go breakfast was provide. A bottle of water and two Chewy peanut butter and chocolate chip 'breakfast' bars. Candy bars really. That was it. (I have a picture but there doesn't appear to be a way to upload it here )Good thing I am not allergic to peanuts. As I stated in my direct review to the hotel, the breakfast room could easily be operational with their full breakfast offerings by only allowing one guest or one party in at a time and go eat in your room. OR the lobby could use it refrigerator that has things to purchase as a breakfast holder - fruit, juice milk and a table with packaged danish/donuts and cereals. And extra coffee packets for the room.
The Jacuzzi room was much larger than expected and for the most part quite nice. However it doesn't have enough lighting, no lighting above or around the Jacuzzi, and the bathroom even with it's whiz bang lighting fixture in the mirror, is dim. The shower curtain had stains, possible mold but hard to tell with the lighting and the exhaust fan didn't work. The mirror had toothpaste splatter. Again a housekeeper would have been hardpressed to see it. I saw it from the seated position on the toilet. Looking at the mirror which is THE lighting fixture, you couldn't see it at all.
But overall the room was okay. Bed was excellent, temperature control was easy to use, great TV.
We will stay again for the two person Jacuzzi. less
ValerieP1972, General Manager at Best Western Plus Battle Ground Inn & Suites, responded to this review
Thank you for your review. Yes these are trying times for the breakfast . We are under restrictions due to under Covid-19 . Once restriction lift , we will open with limited access . We are also currently limiting handing of products , to help keep guest safe . We also are currently working on getting a protective shield for front counter and yes my staff are supposed to be wearing mask and gloves - thank you for letting me know. We look forward to seeing you again- stay safe