Best Western Plus Bass Hotel & Suites

Stopped here after traveling from Oklahoma to Leeds on our way to North Carolina. The hotel was nice, the refrigerator in the room had ice build up and was turned off. Ice was melting onto a towel that someone had left in the refrigerator. We tried to empty the water from the tray, however could not get the tray back in due to the ice buildup. I reported this to the front desk and she assigned us a different room, which was very nice, however, the refrigerator in this room did not have a freezer which was inconvenient because we had ice packs to keep our traveling foods cold. The room was nice and clean, nice shower, the desk clerk was very nice and friendly. Due to covid, the breakfast consisted of a danish and energy bar and coffee. This was disappointing as we had left a BW Plus in Okla and they were still serving full breakfast. less

I stayed at this hotel for a night while traveling to FL. I have used other locations in the Best Western chain and have never come away disappointed in the value of what I received. This time was no different as I found the hotel and its staff maintained the high standards that Best Western demands of its partner locations. The staff I dealt with were very professional in doing their jobs and displayed friendly smiles from the time I walked in the door to check in until I left after checking out the next morning. less

Hotel was no where near the bass pro shop. Lobby was clean. Room 312 was dirty AC was dirty and filters dirty. Floor had dirt on it. Bathroom toilet was not clean nor was the shower. More care should be taken of the rooms and the hotel should not be a bass pro hotel as it’s not close at all less

The pool was closed, two of the staff members were constantly outside smoking their cigarettes right in front of the front door the heavy set brunette staff member Stephanie I think was her name I witness her spitting after she smoked a cigarette which I thought was disgusting. Several of the rooms were either closed or out of service does they said. The owner would stand outside in the hallway near one of the rooms and speak in a very harsh rude tone to somebody I'm not sure who. One of the housekeepers name j I needed to have my room cleaned and I was told that I missed the cleaning time I would have to wait till the next day and he was literally cleaning the room next door to mine. I overheard one of the staff members talking to another guest about a different person's room charges and how one of the staff members didn't know what they were doing. Overall the professionalism of the staff and owner of the hotel was very poor and I wouldn't recommend this hotel to anybody. There were only a couple of Staff members that were helpful and went out of their way to do anything and ironically enough two of the staff members were teenagers that work late at night. And an older lady whose name I think was Delaine who I thought was absolutely wonderful but it's my understanding she quit because of a confrontation with the owner. less

The hotel website stated that the pool was open and when we asked about it, she said that if we did not like it then we could go elsewhere. We stayed at this hotel a couple of years ago and it has gone down and it was sad to see. We won't be back to this hotel. less