Best Western Plus Bass Hotel & Suites

We enjoyed staying at this hotel. It was clean & comfortable, and the staff was very friendly. They took extra effort to make sure there were no feather pillows in the room as I have allergies. They have many nearby restaurants & stores too. less

Enjoyed a beautiful room/suite at this hotel last night. Well furnished room. Excellent shower. Evening desk clerk was most helpful and extremely professional. This morning, things were NOT as good. Hot breakfast items were totally cold or room temp (bacon, eggs, and sausage). Biscuits hard as a rock and cold. Gravy for biscuits was over beside the juice and hard to identify. In front of gravy was a tray of choc chips, coconut, candy pieces, etc. ????? I had requested my receipt to be put under my door, but that did not happen. Went to front desk to check out. Waited 10 minutes and no one ever came. Finally I dialed the hotel on my cell. Rang 21 times before anyone bothered to answer. Desk clerk named Erica finally ran up to desk, did not acknowledge me at all, but grabbed phone to answer. She was quite shocked to realize that I (the caller) answered. Made excuses that she was taking down the breakfast and was busy. I asked for receipt, she printed one out and handed it to me. I was unhappy to find that I was charged an amount different to what I was told last night. She became very defensive and rude and eventually claimed that I was lying about what I was told. I had to remind her that she was not present the night before and was out of order in saying she knew I was lying since she was not even on property last night. Without further details, I must say that this young girl spoiled all the good things we had experienced about this hotel. She obviously knew nothing about professional customer service. I finally got name if manager and will contact him as well as Best Western Corporate about the overcharge and the response by Erica! Note, too, that although the hotel is very nice, it is cheaply built and poorly insulated. The road noise was very high all night. If you look carefully, you see many “short cuts” in the carpentry and construction of the hotel. less

Traveled to a wedding near Birmingham AL. We stayed at Best Western in Leeds. We requested and got a room on the first floor. Our room and bathroom were very clean. The furniture was nice, no broken pieces. it was great having a large refrigerator and microwave. Beautiful lobby and check-in area. All the employees were polite and helpful. The breakfast fare was very adequate with both hot and cold foods. The coffee was available all day. The location of the hotel was perfect as we were able to get onto the interstate quickly. There were also a lot of restaurants for lunch and dinner meals. It was a very nice stay. less

Enjoyable 3 night stay. Was convenient to the Barber racetrack. Hotel was in a location where it was convenient to restaurants and stores. Breakfast offered a good selection of choices. Room was clean and bed was comfortable. Staff was friendly and helpful. less

We got a great rate at this hotel, the young lady at the front desk was super friendly and made you feel welcome. The room was very nice. I really like Best Western hotels, have never been disappointed at any one that I stayed at. less