Best Western Plus Bass Hotel & Suites

We were displaced by Hurricane Irma and went to Alabama because my fiance has family there. We decided to stay at Best Western honestly because they had available rooms for our large party. Any time we are back in the area, this is where we will stay. The staff was so caring and sincere in their desire to make sure we had a great stay especially under the circumstances. It felt so nice to be addressed by name by everyone there. If you are in the area, this is a great hotel to begin with. Also, the area has pretty much all amenities we wanted within a 20 minute drive at most. All we didn't find was a Starbucks LOL. less

We evacuated Lakeland Florida on friday 9/9/17 and ahead of the arrival of Hurricane Irma. After a drive of 20 hours we arrived exhausted at the BW at 5:50 am in Leeds, Alabama. We were met and welcomed by Sabrina. She had called during our trip and courteously verified we were on our way. She had placed our room on hold to assure we had a place to fall in bed after a long tension filled drive in heavy traffic with many other weather refugees. After a comfortable rest we awoke to find the hotel filled with tired fellow Floridians and their children and pets. The potential for high emotional tension and chaos was at hand. To the credit of manager Delaine’s confident, pleasant, and efficient leadership all ran smoothly during our three day stay. Her staff followed her lead cheerfully and pleasantly, answered questions and fulfilling requests. The positive attitude of the staff helped our fellow guests relax and enjoy one another's company. We wish to thank Laurie for going the extra mile in the behalf of my wife and I. She spent many hours on the phone to assure we could extend our stay through monday and avoid terrible traffic and weather while attempting a return trip on sunday to our home in Florida. We also thank her for making our stay comfortable by finding us extra instant coffee for our in room percolator. We also wish to thank Mary and Berta and the other members of the staff that regularly prepare an excellent breakfast and kept our room fresh and clean while caring for our needs. Our hurricane adventure became a pleasant vacation stay because of the effort of the BW staff and the attractive comfort of the BW hotel. We have previously stayed at Leeds BW and expected good service. During our Hurricane Irma adventure we found our stay an amazing and positive experience. We highly recommend this hotel and staff and we will look for a reason to return in the future. less

Hotel was very accommodating during our hurricane Irma Excursion. We had two dogs and two cats and they did everything to accommodate us during this stay. Staff was courteous and professional and if in the area I would stay again. less

Stay was not what I expected from the appearance of the building, rooms where not very accommodating for business stays where you need to complete work in room. Room had a weird smell but wasn't an unclean room just had an odor. less

We were there for breakfast five mornings. There was no orange juice or sugar packets for four of the five mornings. Obscene picture on the mirror in the bathroom that you could only see when the mirror was steamed up from the shower. The picture remained there for our entire stay. Obviously, the mirror was not cleaned before our arrival or during our stay. less