Best Western Plus Bass Hotel & Suites

Hotel was no where near the bass pro shop. Lobby was clean. Room 312 was dirty AC was dirty and filters dirty. Floor had dirt on it. Bathroom toilet was not clean nor was the shower. More care should be taken of the rooms and the hotel should not be a bass pro hotel as it’s not close at all less

The pool was closed, two of the staff members were constantly outside smoking their cigarettes right in front of the front door the heavy set brunette staff member Stephanie I think was her name I witness her spitting after she smoked a cigarette which I thought was disgusting. Several of the rooms were either closed or out of service does they said. The owner would stand outside in the hallway near one of the rooms and speak in a very harsh rude tone to somebody I'm not sure who. One of the housekeepers name j I needed to have my room cleaned and I was told that I missed the cleaning time I would have to wait till the next day and he was literally cleaning the room next door to mine. I overheard one of the staff members talking to another guest about a different person's room charges and how one of the staff members didn't know what they were doing. Overall the professionalism of the staff and owner of the hotel was very poor and I wouldn't recommend this hotel to anybody. There were only a couple of Staff members that were helpful and went out of their way to do anything and ironically enough two of the staff members were teenagers that work late at night. And an older lady whose name I think was Delaine who I thought was absolutely wonderful but it's my understanding she quit because of a confrontation with the owner. less

The hotel website stated that the pool was open and when we asked about it, she said that if we did not like it then we could go elsewhere. We stayed at this hotel a couple of years ago and it has gone down and it was sad to see. We won't be back to this hotel. less

We reserved two rooms at Best Western Plus Bass Hotel for a couple nights while in Alabama for an event at Barber Motor Speedway. The hotel was clean and comfortable. The staff was clean and comfortable. The staff was very friendly and professional. The owner of the hotel (Patel) appeared to live at or very near the hotel and micromanage the staff which was uncomfortable at times. Due to the rioting in nearby Birmingham, businesses were early. The restaurants closed at 5 pm (except the drive-thru windows). After picking up a drive-thru meal after being at the track all day, a member of the staff allowed our group of 4 to eat in the empty dining area. There were few guests at the hotel due to the closed event at Barber and rioting, it was quiet and we did not worry about security or safety. There are quite a few eating establishments close to the hotel. We would stay again at this facility. less

from the loud A/C to the cracked sink. This room was terrible. Remote didn't work, phone didn't work. Shower curtain rod was broke, towel rack falling off the wall. Couldn't even get clean towels. Non smoker room stank of smoke. Not ever going back. Oh and don't ask for a refund. less