Horrible Experience
23/06/2018 clancy4unc, Leland, North Carolina
The desk clerk never greeted my family once the entire weekend. She was at the desk, night and day, the entire weekend also. We were not given any receipts, because we were told the printer was down. ... more
The desk clerk never greeted my family once the entire weekend. She was at the desk, night and day, the entire weekend also. We were not given any receipts, because we were told the printer was down. Upon checking out, my daughter found out that her card had been swiped 7 times, and finally her bank stopped it. When the staff was asked how this happened, they could not give an answer. Even though both nights were paid for, one by my card and one by my daughter's card, we were told that we till owed one night in payment. When asked for proof of this we could not get an answer. I called my bank and I was advised to cancel my card because the payment had already gone through, as had my daughters. The couple checking out after me also had a major problem, they were charged three almost 4 times the amount they were promised. We all requested to see the GM, Mr Harry Patel. He was no help whatsoever, so I called the Best Western Corporate Office to try and get some answers. Still waiting on the answers from the corporate office. DO NOT STAY IN THIS HOTEL! less
BestWesternHotels, Corporate at Best Western Plus Bass Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts