Best Western Plus Bass Hotel & Suites

When we arrived, the desk clerk was very friendly and competent in checking us in. When I entered the room, it was very warm, so I tried to adjust the temperature on the A/C. Unfortunately, it didn't seem to be working, so I was given another room. That room was much smaller than the first room, having no couch or desk (did have 2 chairs and a table), so I asked if I could keep the first room since I'd be coming back later and that would give her enough time to get the A/C working. All good....when we returned, the original room A/C was working. We had a few minor problems that evening...the TV remote was slow working with no sleep timer or closed captioning. Also the TV had a key lock on it so we couldn't hook up our streaming device. But the bed was comfortable even though it had 4 very little pillows. Our major problem occurred in the morning, when checking out. I told Stephanie that we were staying on points, but I still needed a receipt to show a zero balance before I left. It's a good thing I asked for a receipt as it showed a $30 balance due. She insisted that when paying with points, you must pay taxes. I let her know that the taxes would never be that high and that I've never been charged extra when I have paid with points. I also had my confirmation showing that the cost of my room was only the points and that no other monies were due. I was in a rush, so after arguing for a short time, I just left saying that I would be calling to dispute the charge as well as call the Best Western Loyalty program. I did return before leaving to find out she had refunded the $30. I did call later the Best Western Loyalty program to find out if their program had indeed changed to be told that there was supposed to be no extra cost than my points...they even pay for the taxes. Reading over the past reviews and knowing what happened to me...we will not stay here again. less

Worst hotel I have ever stayed in. Representative on duty when we checked in was on consistently on a smoke break. Our room was over booked so we were moved to a different type of room. The room we were given was not stock, there was 3 clean towels in the bathroom for a four person reservation and one dirty towel hanging on the back of the door, there was no coffee cups, no conditioner, and the room phone was inoperable. Pool area was not stocked with towels, had to go to the front desk and wait for the representative to come inside from a smoke break in order to get pool towels. After the pool we went back to the front desk to get two extra towels and a blanket and again had to wait for the representative to come in from smoking. After checking out and driving home I received notification of an additional charge to my credit card account in the amount of $60. When I call they said I was being charged for stealing two pillows. I politely explained there was 8 pillows, 4 per bed when we checked in and the same number when we left. The representative said unfortunately she could not help me and said her boss would call me back. I have called 3 more times and spoke with the same person and have not yet heard back from the boss. When I called the last time I was told he said if there was less pillow reported after I checked out he would have to charge me for it. Still I have not been able to speak with the boss, a Mr. Harry Patel. I am inclined to never stay with Best Western again after this experience and bogus credit card charge. Being a Best Western Platinum member I had always chosen Best Western Hotels over all others when possible. I have never stolen or taking anything from a hotel and would never do so, especially when my credit card is on file. I would not risk a 19 year military career over lumpy hotel pillows. less

Too high price for what you get Needs cleaning and improved smell in most areas especially in elevator and 3rd floor corridor Some areas need patched, repaired, or painted Did have friendly and helpful personnel less

Stayed for a funeral in the next county. SO clean and they were so helpful. Due to surgery, I was unable to lift my suitcase from my car and the night clerk stopped what she was doing and took care of us. less

The service we received was too of the line and the rooms were very good sized.The bathroom in our room was very spacious.We partook in the complimentary breakfast and I was very pleased and full when we left. less