Best Western Plus Bass Hotel & Suites

The hotel website stated that the pool was open and when we asked about it, she said that if we did not like it then we could go elsewhere. We stayed at this hotel a couple of years ago and it has gone down and it was sad to see. We won't be back to this hotel. less

We reserved two rooms at Best Western Plus Bass Hotel for a couple nights while in Alabama for an event at Barber Motor Speedway. The hotel was clean and comfortable. The staff was clean and comfortable. The staff was very friendly and professional. The owner of the hotel (Patel) appeared to live at or very near the hotel and micromanage the staff which was uncomfortable at times. Due to the rioting in nearby Birmingham, businesses were early. The restaurants closed at 5 pm (except the drive-thru windows). After picking up a drive-thru meal after being at the track all day, a member of the staff allowed our group of 4 to eat in the empty dining area. There were few guests at the hotel due to the closed event at Barber and rioting, it was quiet and we did not worry about security or safety. There are quite a few eating establishments close to the hotel. We would stay again at this facility. less

from the loud A/C to the cracked sink. This room was terrible. Remote didn't work, phone didn't work. Shower curtain rod was broke, towel rack falling off the wall. Couldn't even get clean towels. Non smoker room stank of smoke. Not ever going back. Oh and don't ask for a refund. less

Time to stop after a long day of driving. The ladies at the front desk was very sweet. The red haired lady (sorry I didn't get her name) was so nice and we loved her accent. We got checked in, asked about the 2 nearby restaurants and decided to go eat. Our room was nice and roomy and the air conditioning worked great and was quite compared to the dump Super 8 that we stayed in the night before. After a good night sleep, we went down for breakfast before leaving. The problem with breakfast was the gravy was cold (the crock was set on 135°), the other food items that should have been hot wasn't. Now, although not terrible at all and the selection was great, cold is cold. I wasn't going to ding by putting a lower rating but it wouldn't let me change it. Overall this Best Western was really great, clean, professional and friendly. less

The lady at the front desk was a total b. When we booked our room they said they were pet friendly. They charged us $30 per pet and would not refund our money so that we could go somewhere else. The employees smoke right at the front door which is against the clean air act. It blows into the building. She said she didn't care and that management knows they smoke there. Very unprofessional Best Western. I will never stay at another Best Western again in my life. I recommend everyone to stay away. The pool is closed due to "flooding" they said. It's an indoor pool. How does flooding from outside affect your pool? Again they never said anything about that before we checked in. Checking in with 2 kids should be a reason to tell you that the pool is closed. They were happy to take my money and then give all the bad news after and not be willing to refund my money. Parking is horrible. If you are towing a trailer then you will not have anywhere to park. Next time I will stay at the Comfort Suites. Much nicer and extremely friendly staff there. less