Best Western Plus Bass Hotel & Suites

Great place to stay. Plenty of eating places nearby. And they are mostly good places. The hotel is very nice and a reasonable price. Great breakfast area with good choices. We have stayed here before and would stay here again. less

Overall, this facility is a good one if you are looking for an economical choice with amenities like a free breakfast and WiFi. We had a few issues with our room, but the staff was friendly and offered to make things right on our next stay. There are several restaurant choices within walking distance and the hotel is convenient to the interstate. Our room was clean and modern but smelled like it was a smokers room. We had requested NON-smoking. This was already the second room we had checked into and we decided not to request another room because we were hot, tired, and just wanted to go to sleep. That being said, I have every confidence that if we had taken our concerns to the staff, they would have secured us another room. Other than that, the free breakfast was hot and tasty and the general appearance of the hotel was clean and well-maintained. less

A tree fell on our home and has to find a hotel. Our stay lasted 5 days. Check in was easy. Rooms were very clean. Every single day the cleaning crew came around...the rooms were spotless. I own a cleaning service. I know clean. My family travels alot and has stayed at many hotels in different states. This is by far the best kept hotel. Indoor pool with hot tub. Breakfast was good with many choices. Bacon, eggs, waffles, fruit, bagels, cereal, gravy etc. My only complaint..we were there 5 days. The only hotel desk clerk that ever spoke to me was Sabrina the day I checked out. I went in and out the lobby every day and no hi, hello or have a good day. Customer service should start with a smiling front desk agent then carry thru the rest of the staff. The cleaning crew spoke to us and waved at my 15 month old. I would have given 5 stars if the front desk agents were more friendly. less

Fast check in. Fairly new hotel it looks like. Close to restaurants and Barber Motorsports. Less than five miles from Barber Motorsports Museum. Breakfast was good. Better than normal. Would stay here again for sure. less

Unfortunately we are limited in our choices to stay while visiting relatives in Leeds, AL.because we travel with our pet. This Best Western has some of the worst staff and service you can imagine. We didn't exit the room soon enough in the mornings and had to ask to have our towels changed and room cleaned. The first time we were told the hotel was understaffed and not able to accommodate our request. But, after we expressed our displeasure, our room was finally cleaned, somewhat. The morning of our departure, the cleaning lady literally stood outside of our room with her arms crossed as if she were put out by the fact that we were still in the room. We rushed to get out and my wife ended up leaving her coat in the room closet and had to go back after we checked out to get it. Employees are rude and full of excuses. I don't understand why Best Western doesn't step in and help straighten out this particular hotel. They certainly need all the assistance they can get! less