Smells of Drugs & Very Noisy!
The guy named Tim that works at the front desk is super friendly and awesome. Most of the front desk is great. The housekeeping staff is very inconsiderate. They will talk to each other across room... more
The guy named Tim that works at the front desk is super friendly and awesome. Most of the front desk is great. The housekeeping staff is very inconsiderate. They will talk to each other across rooms of the hotel while cleaning and they're basically SCREAMING and laughing so loudly to each other while people are trying to sleep. This often occurred around 9:00am - 9:30am every morning so if you're not an early bird this may be a problem for you. They also do not pay any mind to the do not disturb signs on the door. The hotel is supposedly a no smoking hotel however over my 2 week stay there were several nights I would go up to my room on the 2nd floor and would immediately be met with the stench of marijuana or cigarettes upon exiting the elevator. This is of no fault to the hotel staff but I feel it's important to mention for anyone considering staying in the area: My partner's truck was burglarized in the parking lot. It's generally not a super safe area to be in at night. We noticed lots of sketchy folks that appeared to be making drug deals in the parking lot and possibly having prostitutes come and go from their rooms. Additionally, the pillows are mini child size pillows, not full size, I had a horrible neck ache all 15 nights of my stay. Breakfast is served 6am-9am, I often wake up around 9:30 so I'd miss out, the 1 time I did get breakfast it was a bag with a super sugary sweet chocolate muffin and a sugary chocolate granola bar, no healthy option, just snacks. less
bob patel, General Manager at Best Western Plus Barsana Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.