Best Western Plus Barsana Hotel & Suites

Overall the Best Western Plus Barsana Hotel & Suites in OKC is awesome. The only reason for the 4 stars and not my normal 5 is due to one rude employee, Sam. He is the most obnoxious desk clerk I have encountered during any of my travels. All other staff were top of the line and I give them 5 stars. Sam receives a - 5 ! The hotel was clean, rooms were very clean and stocked very well. Just that one bad apple that ruins it for others. Service review is based on the type I received when checking in and it was terrible ! And don't bother to ask Sam about the rewards program if there is one active during this stay, because he acts as tho he has no knowledge of the subject...geesh less

We were unable to use the toilet for 4 hours, waiting for maintenance to unclog. Then they didn't clean the toilet. Gross. No one would want to stay in a dirty smelly bathroom. They need to think about, Would I enjoy this smelly, dirty bathroom? Would I want to pay to not use the toilet for 4 hours? Lobby bathroom was also out of order. Hmmmmm Not a good impression. less

The guy named Tim that works at the front desk is super friendly and awesome. Most of the front desk is great. The housekeeping staff is very inconsiderate. They will talk to each other across rooms of the hotel while cleaning and they're basically SCREAMING and laughing so loudly to each other while people are trying to sleep. This often occurred around 9:00am - 9:30am every morning so if you're not an early bird this may be a problem for you. They also do not pay any mind to the do not disturb signs on the door. The hotel is supposedly a no smoking hotel however over my 2 week stay there were several nights I would go up to my room on the 2nd floor and would immediately be met with the stench of marijuana or cigarettes upon exiting the elevator. This is of no fault to the hotel staff but I feel it's important to mention for anyone considering staying in the area: My partner's truck was burglarized in the parking lot. It's generally not a super safe area to be in at night. We noticed lots of sketchy folks that appeared to be making drug deals in the parking lot and possibly having prostitutes come and go from their rooms. Additionally, the pillows are mini child size pillows, not full size, I had a horrible neck ache all 15 nights of my stay. Breakfast is served 6am-9am, I often wake up around 9:30 so I'd miss out, the 1 time I did get breakfast it was a bag with a super sugary sweet chocolate muffin and a sugary chocolate granola bar, no healthy option, just snacks. less

Comfortable and clean. COVID measures are in place. Tim, at the desk, was extremely nice and helpful. Good restaurant recommendation. It is convenient from I44. We stayed in a suite which gave a little more spread room. less

Although the room was decent, I feel the front desk over charged. I made a reservation on line before noon on a Sunday. The rate was higher than other hotels in the area, but I still booked. After checking in I checked the rates again and it was 30.00 cheaper. I went to the desk to see if they would change the rate. They said no that’s the rate you booked. They also informed me rates change hourly sometimes. Which I don’t believe. They could have given me a break but chose not to. For that reason, I won’t stay there again. Oh, and we are diamond members through Best Western and still chose not to accommodate us. Totally dissatisfied. less