Best Western Plus Barclay Hotel

Too expensive for Port Alberni and no microwave in the room with no restaurant open. Unfriendly staff, small room. We were there for a hockey camp and will be going to Port Alberni for the next 5 or more years, very disappointed with our stay and will be looking elsewhere next year. Parents from the camp felt we were being gouged with the pricing. You'd think with the amount of business the hockey camp brings Port Alberni the Best Western would reach out and give a discount to the Camp organizers in appreciation. less

My friends were treated badly from the owner Peter. He was rude.wanted to fight one of them. One of our friends ( which owns a restaurant arrived on his bike from tofino with a hurt neck. They all had reservations. He was a total ass to all of them.why cause they were on Harleys.(by the way they are all millionaires.) They would never treat people like that. One actually couldn't believe it and walked out. His wife driving her vehicle said she has never been treated like that in her life. Don't stay there if you want to be treated like a human being. less

Owner, operator of this hotel, Peter went over and beyond assisting and accommodating us during our stay. We are grateful for the service we received during our recent stay. We recommend this hotel in Port Alberni without hesitation. less

The ad said pool and Cafe. It had neither operating and only a bar which was closed on Sunday. We stayed at this hotel because the weather was going to be HOT (42degrees) and we went to see my son and 3 year old granddaughter. Upon check in I asked about pool and they said closed due to Covid. Note that most hotel pools are open as well as public pools. When we checked out we made a complaint. There were four staff members at front desk and they all engaged in an argument with us. ZZERO customer service and ZERO apologies. They said they were not responsible for third party websites such as trip advisor, Expedia, and hotel.com. We paid top dollar for this this place and got bargain basement everything. No housekeeping, no breakfast, no pool, I called front desk to ask about food and no answer. Twice. My granddaughter was so upset about not having a pool and it literally ruined our stay because it was too hot to do anything else we are completely familiar with Covid but these people including the General Manager made business decisions and used Covid as an excuse. Rather than taking our complaint he even interrupted and said my partner wasn’t listening. He needs lessons in how to Deescalate a complaint because we left madder than when we checked out. Will avoid Best Western at all costs. less

Hotel was nice and clean and bedding was comfortable. Staff was very helpful. Most amenities closed due to covid, but this is the hotel I would recommend to anyone wanting to stay in Port Alberni. It's on a busy road but we didn't notice any bothersome traffic noise. less