Best Western Plus Barclay Hotel

Had a great stay. The service was excellent and the room was clean. I would definitely stay at this facility again.The check in and check out process was also very easy and pain free. Thanks very much. less

Great service, staff were super friendly & accommodating. very clean spacious room with comfortable beds restaurant had great pricing and really nice variety on menu. Enjoyed our stay here very much . Definitely recommend! less

The check in lady was curt and seemed like she was irritated. At one point i was reading the check in sheet to ensure our information was correct and she pulled it away without even looking at me. I just felt that was poor customer service. We were never asked if we needed help with luggage and we had a hand full.The fellow at the check out was more polite at least. Only One of the two key cards worked and the one that did work was hit and miss. In fact I dropped my wife off after the wedding party we attended and waited while she knocked on the door as it was 1:50 am. She was let in, then went to the room with her key and it did not work, she then went to the lobby and waited for 15 mins and their was no one around, nobody at the desk to ask for help, she waitied uncomfortably in the lobby until i drove home another wedding guest and came back to find her. The room was clean, but small. Bathroom fan had no switch to turn it on/off. The Desk explained that it was a central system and it was working. But seemed to not be well vented in our room as it was excessively steamy for a considerable amount of time after use after a 5 min hot shower. They give you a 20 % discount on the breakfast at their Cafe so we decided to go and try it. The service was pleasant but very slow to get coffee and waters. The food was average, My eggs were over cooked. Overall disappointing. less

We found this hotel to be just what we needed and expected. We often stay at a Best Western as you know what to expect and are seldom disappointed. When we got to our room, meant to be a double, it was actually a suite of sorts with a separate room with a pullout couch and its own television. Perfect as I would have had to sleep with my granddaughter!! She got her space and so did I. As usual it was clean and although there was a pool, we were all too exhausted to use it. We could see it from our room however, and it looked very nice. So tired in fact, I only took the photo of the giant mural. Not like me at all!! Thanks to all the staff! less

We were visiting Port alberni, with a pile of friends, when we stopped at the Barclay beer and wine store, the women that was working there , was so rude, Now a days when jobs are scarce, you would think you would be happy to have one, and at her age, apparently locals says her name is Marianne or mary anne, and they all have the same comment. Rude. less