Best Western Plus Barclay Hotel

This hotel has been tastefully renovated and is esthetically pleasing with a lovely ambience. Staff are friendly and helpful. The room was pristine and beds were exceptionally comfy. Prices were more reasonable for summer accommodation than in otner towns closer to the coast and we used this as our base point for visits to other parts of the island. There is a boardwalk along the coast where we enjoyed a relaxing evening stroll with good restaurants, bakeries and other shops of interest. This was a pleasant place to return to at the end of a busy day and I highly recommend it. less

Hotel overall very clean great place to stay in that regard. Food and customer service was poor. This hotel needs way better restaurant selection (food was similar to a low end family dinner but wasn't cooked well) and a bartender would be ideal. I would eat elsewhere pescadores, steam punk, boomerang, etc. Serving staff in the restaurant were very pleasant. Wasn't greeted when entering the hotel by staff and often had to grunt at the front desk to obtain service. Cleaning staff was very friendly and respectful. Fitness center, sauna, hot tub and pool all very nice and clean. Another couple explained room service was poor staff was rude and not helpful. less

We decided to spend a little more that average hotel/motel price in Port Alberni to be sure about the "standard" -- and it was worth it. Just as to expect from Best Western, a clean room, friendly and helpful staff, the pool is large enough to swim, not just splash around. Pool towels are available at the front desk -- we learned that when we were at the pool ... less

We stayed here on our way across the Island. The outdoor pool was nice for the kids. I did find the fitness centre to be in an odd place and the hot tub was not near the pool. However, the rooms are excellent, the beds comfortable and the service is exceptional. We arrived early and our room was not ready. They called us as soon as it was and got us checked in quickly. They asked about our destination on check out and we said we were headed to Tofino. They let us know that there was a road closure and were honest about our options for the day. The person at the desk spent time reviewing all the activities that would suit the kids in the area and helped us change our plans for the day. They truly went above and beyond. The portions in the restaurant are very generous. less

Our reservation was for a room, but we ended up with a suite with a sitting room and bedroom - Great! One air conditioner in our room did not cool but the other one took care of us. The hotel is quiet and is located a few blocks from the main part of town; not walking distance. This is a full-service hotel with a restaurant and bar as well as a outdoor pool. We think this is the best place to stay in Port Alberni. less