Best Western Plus Austin Central

919 E Koenig Ln, Austin, Texas, 78751-1504, United States
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Best Western Plus Austin Central

Whether you are traveling for business or pleasure, enjoy your downtime at our Best Western Plus Austin Central hotel. This pet-friendly hotel in Austin, TX allows you to stay in touch with free high-speed Internet, cool off with a swim in the outdoo show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
919 E Koenig Ln, Austin, Texas, 78751-1504, United States

Reviews of Best Western Plus Austin Central

Traveller Overview:
4.0 Rating: 252 reviews
Excellent 50%
Very Good 27%
Average 12%
Poor 4%
Terrible 5%
Rating

claudiahR9436AJ, wrote review 04/08/2020

Beware

My husband stayed here for business about a weeke ago. During his stay someone stole his ice cooler, his food, some tools, cables and his clothes. He reported this to the front desk attendant and was ... more

Owner Response
Jonathan Reiss, Owner at Best Western Plus Austin Central, responded to this review
We are so sorry about this unfortunate event. Please call the hotel directly if there is anything further you need from us. Thank you in advance, John K. General Manager
Rating

charlottesZ4956UN, wrote review 25/07/2020

average

Hotel was average....Only stayed one night but front desk clerk was not real friendly and didn't bother to explain at check in that due to Covid virus they did not have breakfast service AT ALL. Went... more

Owner Response
Jonathan Reiss, Owner at Best Western Plus Austin Central, responded to this review
We are sorry to see that you did not enjoy your stay with us. Unfortunately, due to the virus, we are unable to provide our usual breakfast. We provide a sack breakfast with fresh fruit each day for our guests. We encourage our guests to reach out to the front desk is there is something that they need to make their stay better. We would have gladly provided you with another piece of fruit if you were not happy with the piece you received. our guests satisfaction is very important to us. We hope that you were treated to the clean, comfortable and courteous hospitality that we are known for. We hope that you will return so that we might have the opportunity to change your mind. Thank You, John K. - General Manager
Rating

414bobs, wrote review 16/03/2020

Good Value - Recently Renovated

My rating is based on this level of hotel and not comparing it to a 5 star property. It was recently renovated except for the awful orange color hallway carpet. However that is a minor issue compared ... more

Owner Response
gmamerica, General Manager at Best Western Plus Austin Central, responded to this review
Thank you for you wonderful review of the Best Western PLUS Austin Central. We are thrilled to see that you enjoyed your stay at our recently renovated hotel and were able to enjoy some of the wonderful amenities that we have to offer our guests. Our staff strive to create a great experience from breakfast, right down to happy hour. This is a small token of appreciation for our valued guests. We hope you were treated to stellar service during your time with us. We look forward to welcoming you back. John K. General Manager
Rating

Wagner M, wrote review 10/03/2020

Average

Overall this hotel is in a good location that allows easy access to a couple of freeways. The beds were a little hsrd for my taste, but overall a decent stay. The lobby and room felt clean and the sta... more

Owner Response
gmamerica, General Manager at Best Western Plus Austin Central, responded to this review
We are happy to see that you enjoyed our newly renovated property. We have updated our guest rooms and the common areas so that our guests can enjoy their experience with us. We are hope to see you were able to take advantage of some of our amenities like our refreshing pool and delicious complimentary breakfast. We look forward to welcoming you back again the next time you find yourself in the area. Thank You, John K. General Manager
Rating

rossr959, wrote review 25/02/2020

Best Customer Service Experience EVER

I had the best experience at this hotel. The staff is AMAZING and FRIENDLY!! Renee Henry is a life saver. Kind, professional, and helpful. She asked if there was anything she could do to help me, ... more

Owner Response
gmamerica, General Manager at Best Western Plus Austin Central, responded to this review
Thank you so much for your stellar feedback. We are thrilled to see how much you enjoyed your stay. My staff and I take great pride in providing the stellar customer service our guests deserve. We enjoy going the extra mile for our guests, as their satisfaction is very important to us. We are happy this was your experience. We are honored to pass along the kudos to Renee. We hope to welcome you back soon! Thank you, John K. General Manager