Great hotel, horrible location
06/04/2019 Lisa M, Orlando
This BW is in an awful location, surrounded by elevated interstate and state highway ramps. It feels like you're staying under a highway overpass. Bounded by one-way roads, it's difficult to come an... more
This BW is in an awful location, surrounded by elevated interstate and state highway ramps. It feels like you're staying under a highway overpass. Bounded by one-way roads, it's difficult to come and go. Austin, TX, should be deeply ashamed of their traffic and highway engineering. If you stay here, get directions from the front desk; GPS and phones are confused by this strange location. Didn't feel safe. less
jonnyrh, General Manager at Best Western Plus Austin Central, responded to this review
Thank you for your feedback, Lisa. We are sorry to see that you found our location to be inconvenient and unsafe. Our guests' satisfaction and safety are of high priority to us.
Our staff work diligently to provide each guest with what they need for a pleasant and restful stay. We have many amenities for our guests to indulge in. To ensure our guests safety, there are security cameras around the perimeter of the hotel, as well as inside.
We have made note in your file to make sure that you are to have a room in a quieter section of the hotel, should you join us again. We hope you will provide the opportunity to show you a five-star stay the next time you are in the area.