Best Western Plus Augusta Civic Center Inn

BWP is still a pretty good hotel. I stayed July 15-July 20 on a "staycation" during the coronavirus pandemic. I still enjoy the comfort of the rooms and friendliness of the staff. However, I'm sorry to say that the amenities were lacking. No fitness room, no outdoor pool, no self serve breakfast. I know it's because of government mandates during the pandemic, but when I stayed in Bangor two weeks earlier, the outdoor pool was open, their fitness room was open, and there was a self serve breakfast. I didn't know that these amenities were closed here, or I would not have booked. Hallways were under renovation during my last stay in April 2018, and the place looks great now with them done. Room was comfortable and bed was huge! However, the key card swiper doorknobs need to be replaced. I had to swipe several times to get it to unlock. Deadbolt was very hard to twist and I had to force the door shut in order to lock it. Bathtub did not stay full very long, even with the drain closed, so I had to keep adding more water to it. TV signal was digital, and I could not use half the channels because of the lack of a signal. Other than these minor complaints, I enjoyed my third stay here, and used my points to book a free night to stay longer. I definitely will come back once this coronavirus situation is a bit less hectic, so that I can fully enjoy my stay. Management, please replace the doorknobs and fix the TV signals. less

The only reason I gave this a 2 was because they front desk and maid service was wonderful. When we walked in the room smelled musty. The tub was small maybe a foot off the ground. And the bed was so hard me or my husband couldn’t sleep more then an hour without our backs hurting. less

The staff from the general manager Jarred to his room cleaners are always cheerful and a delight to speak to. Rooms are always clean and have plenty of space, including a desk for your business travel work! Never had an issue with internet or connection. Located by a large variety of restaurants and stores makes it very convenient for travelers. If you get the pleasure of having Katie or Terry check you in, you’ll feel very welcome and feel at home. Lobby has couches and a nice tv to sit and relax as well. As a frequent traveler this place is a tier above others for value, quality and comfort. less

Overall my stay was good. However, there was constant delays getting into my room. They need to fix the card key door system. This would be an ideal solutions. I may use them when I come to Augusta in Maine for my stay. less

This is one of the better Best Westerns. The location is excellent if one is attending the Augusta Civic Center, which is within walking distance. This hotel is only a few blocks from a major shopping mall area, which has a wide assortment of restaurants and dozens of major shopping chains. The room was very comfortable. less