Here are the facts about my stay.
I have been at this hotel for several months on a business trip. The hotel had some rough patches but the staff have been working sleeplessly to make it a better cleaner place for us to stay. They eas... more
I have been at this hotel for several months on a business trip. The hotel had some rough patches but the staff have been working sleeplessly to make it a better cleaner place for us to stay. They easily accommodated me for my service animal and were willing to give me whatever I needed.
As my stay continued Kathy, the one in charge of the cleaners, continued to adapt and work as best as she could to keep up with everyone’s needs. She worked hard, and lead strongly.
When I first arrived the hotel was understaffed dramatically. I do not think I can stress that enough.
Throughout my stay, the staff aided me repeatedly when noisy guests showed up, or loud music played, so I also want to give thanks to Jerod and Mary for assisting me when I needed help to switch rooms because of triggers for my PTSD.
The hotel has since cleaned up dramatically, and I am very thankful for the work they have done to make my stay worthwhile.
Thank you best western.
Thank you Kathy.
Thank you Mary.
Thank you Jerod.
And finally thank you Jeff for maintaining an awesome group of staff that works hard at keeping the guests as happy as possible. less
Jerod Budge, Guest Services / Front Office at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you very much for your review! I am glad that our efforts have been evident, and that we were able to provide you with a comfortable stay. Please stop in if you are traveling through again!