22/08/2019 sistshaw, Augusta, Maine
This hotel stinks, is run down, has one elevator at the far end of a hallway, has a terrible breakfast, and is an overall total disappointment. We were told on Hotel.com that the room rate was one thi... more
This hotel stinks, is run down, has one elevator at the far end of a hallway, has a terrible breakfast, and is an overall total disappointment. We were told on Hotel.com that the room rate was one thing and then when we got there were told it was at least $20 more. It was totally not worth the price we paid for it. We slept very fitfully. Between the noises coming from the other rooms and hallway, and the hard bed, it was a very miserable night. The clientele they had staying there on our same floor did not help with the feeling of unrest. We saw what looked like pimps and drug dealers coming and going. It was very unnerving to say the least. If my husband and I had not been so exhausted from traveling, we would probably have demanded our money back and left upon seeing the room and the condition of the upstairs hallway. One thing for sure, we will never stay at that hotel ever again, nor would I recommend it to anyone. less
Jerod B, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
It breaks my heart to read about such a poor experience. This is not the norm, I can assure you. I always encourage our guests to contact our front desk with any concerns they have, so that we may take care of them before the stay is over. I am not aware of any illicit activity occurring here, but if you have concerns of safety during your stay, I definitely recommend contacting the front desk so that we can assist you. Lastly, thank you for booking directly with us. If you find a lower rate on another website, please show us, as sometimes we have an equivalent discount that we can offer.
Again, I am sorry that your stay did not meet your expectations. Please reach out to me at the hotel if you would like to discuss it further. Have a wonderful day.