BWP is still a pretty good hotel. I stayed July 15-July 20 on a "staycation" during the coronavirus pandemic. I still enjoy the comfort of the rooms and friendliness of the staff. However, I'm sorry to say that the amenities were lacking. No fitness room, no outdoor pool, no self serve breakfast. I know it's because of government mandates during the pandemic, but when I stayed in Bangor two weeks earlier, the outdoor pool was open, their fitness room was open, and there was a self serve breakfast. I didn't know that these amenities were closed here, or I would not have booked. Hallways were under renovation during my last stay in April 2018, and the place looks great now with them done. Room was comfortable and bed was huge! However, the key card swiper doorknobs need to be replaced. I had to swipe several times to get it to unlock. Deadbolt was very hard to twist and I had to force the door shut in order to lock it. Bathtub did not stay full very long, even with the drain closed, so I had to keep adding more water to it. TV signal was digital, and I could not use half the channels because of the lack of a signal. Other than these minor complaints, I enjoyed my third stay here, and used my points to book a free night to stay longer. I definitely will come back once this coronavirus situation is a bit less hectic, so that I can fully enjoy my stay. Management, please replace the doorknobs and fix the TV signals. less
Jerod Budge, Guest Services / Front Office at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for your detailed review! I would like to thank you for choosing to stay with us for your staycation, and for using your points to stay with us an additional night. I understand that it is frustrating not to have many of the amenities that we are used to. Because of some unique circumstances regarding our pool and fitness room, we are still determining how to open them in a way that will be safe. We are providing breakfast bags to go, I hope you were made aware of them!
I have already tasked maintenance to look into the other issues you mentioned and I thank you for bringing them to our attention. We certainly look forward to your next stay!