Smelly Rooms but Great Staff
10/08/2017 tammybearx3, Brooklyn, New York
The staff is absolutely great, nothing to complain about there, super friendly lovely people. Breakfast is good too. The rooms are eh - could be a lot better. I stayed here on 2 different nights (c... more
The staff is absolutely great, nothing to complain about there, super friendly lovely people. Breakfast is good too. The rooms are eh - could be a lot better. I stayed here on 2 different nights (checked in and out 2 different times). The first room I got smelled like smoke even though I booked a non-smoking room. It was really bad but since the hotel was booked, couldn't change rooms so I dealt with it for the night. I traveled with friends and some had nice smelling rooms and some had a smoking room that was converted to a non-smoking room so the smoke smell still lingered. The second time I stayed at this hotel, I called previously to make sure I did not have a smoking room and the staff was great about that. I did get a non-smoking room but the shower curtain smelled horrific like mold or smelly feet. My friends had a combo of rooms either it was smokey smelling or another really stinky shower curtain. I think many of the rooms are "non-smoking" but they were converted from smoking rooms so that smell is still around. My advice to the hotel is to change out all the carpets and shower curtains to get rid of the smell. But besides these two things, the stay was fine. less
kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear tammybearx3,
Thank you for taking the time to review our property. On behalf of our entire team, I would like to sincerely apologize for not meeting your standards. We do have a strict so-smoking policy in our non-smoking rooms, as well as a procedure in place to ensure non-smoking rooms feel and smell as such. If you could contact us at ecommerce@girihotels.com to let us know which room you stayed in, or the name you booked under, so we can follow up on your concerns, we would appreciate it very much! Thank you, again, for taking the time to rate and review our property so thoroughly, and we hope you'll choose to stay with us again on your next trip to Augusta! Best, Karen