Best Western Plus Atrium Inn

17401 IH 35 N, Schertz, Texas, 78154-1265, United States
based on 286 reviews Trip Advisor Logo
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Best Western Plus Atrium Inn

Welcome to Best Western Plus Atrium Inn!

You have the Natural Bridge Caverns a short drive away from our Best Western Schertz hotel, known for a superior location, service and rates.

Year-round, families and adventure seekers flock show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
17401 IH 35 N, Schertz, Texas, 78154-1265, United States

Reviews of Best Western Plus Atrium Inn

Traveller Overview:
4.5 Rating: 286 reviews
Excellent 62%
Very Good 23%
Average 7%
Poor 2%
Terrible 3%
Rating

sleb0n1, wrote review 05/07/2021

Good service but well worn rooms

This hotel is in need of an update. Towels and bedsheets were clean but room is outdated and old. Wallpaper peeling in the bathroom, marks on the walls. Pool is small but hot tub is nice however the p... more

Owner Response
Hotel Manager, Owner at Best Western Plus Atrium Inn, responded to this review
Hello Guest, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.
Rating

lgianotti, wrote review 09/06/2021

Best Western Atrium

The atrium area was beautiful. A great place for a family to gather or a place to rewind after a busy day of traveling. We had a nice view of the atrium from our room. The room and the restroom was... more

Owner Response
Hotel Manager, Owner at Best Western Plus Atrium Inn, responded to this review
Dear Guest, It has been a great pleasure having you as our valued guest. Nice to learn that you enjoyed the friendly service extended to you by our team. We really do appreciate you for taking the time to share your feedback with us. Look forward to the opportunity of serving you again. Sincerely, Hotel Manager.
Rating

ELL2020, wrote review 18/05/2021

Basic Hotel, but Clean and Friendly

I selected this hotel based on price and reviews. While the rooms are very basic and not frilly, it was perfect for a short visit to the area for a sports tournament. Room was large enough for three o... more

Owner Response
Hotel Manager, Owner at Best Western Plus Atrium Inn, responded to this review
Dear Guest, Thanks for your stay and the feedback. Hope you had a satisfactory experience and liked our hospitality. I appreciate your valuable comments and suggestions for improvement. We will take effective actions to resolve all of them to the best of our efforts. Customer satisfaction is important to us. Hope you will give us another opportunity. Sincerely, Hotel Manager.
Rating

775petersong, wrote review 04/05/2021

Better hotels in the area

First mistake was assuming this was going to be a great Best Western...I've never had a good experience with a Best Western and this one proved me correct. The hotels were booked and this was a last ... more

Owner Response
Hotel Manager, Owner at Best Western Plus Atrium Inn, responded to this review
Dear Peter, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention Sincerely Hotel Manager.
Rating

294pam, wrote review 15/04/2021

Prefer thsi hotel when in area

We stay here several times a year for work. My staff are pleased when we stay at this hotel. There are several food options nearby. The front desk always has our rooms ready. He is very polite. The ro... more

Owner Response
Hotel Manager, Owner at Best Western Plus Atrium Inn, responded to this review
Hello Guest, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager