Moldy, smelly, and super moist! Gross!
19/05/2017 Chad L, Scottsdale, Arizona
Front desk agent was nice but it stops there. We knew the second we walked in the room it was all bad. We should have known by the carpet going down the halls, it just didn't seem sanitary by the look... more
Front desk agent was nice but it stops there. We knew the second we walked in the room it was all bad. We should have known by the carpet going down the halls, it just didn't seem sanitary by the looks of it. But the room was smelled like someone was clearly covering odor and mildew with a chemical laden, heavy deodorizer. My wife had an immediate allergic response, and the front desk agent was nice, but he advised us to go to CVS or Walgreens for drugs, but would not give us a refund if we checked out. So apparently we are supposed to "tough out" the experience by masking the toxin's side effects with drugs.
If you have important papers, they may be ruined. Our important documents were floppy and super moist sitting in that room. Very unclean and filthy feeling. We have taken pics of all the mold. We should NOT have been given that room! This was like a Hotel 6 from teenage years. Bad bad bad. less
Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay and will make sure to provide the best guest services and comfortable accommodation. It would be our honor to serve you again!