WAY TOO NOISY TO SLEEP, GM DIDN'T CARE
06/03/2017 austintx101x, Austin, Texas
After realizing our room (213) is sharing a wall with the elevator mechanical room & directly across the hall from the loudest ice machine in the world, we asked the front desk clerk if we could chang... more
After realizing our room (213) is sharing a wall with the elevator mechanical room & directly across the hall from the loudest ice machine in the world, we asked the front desk clerk if we could change rooms. The clerk told us that he could not change our room because the hotel was sold out. Even though it was only 3:00 pm & there's no way everyone already checked in.
I'm not even sure why the ice machine is in a room with a door if the door is propped open all night. I closed the door 3 times throughout the night, and the staff kept propping back open. ALL NIGHT LONG WE HEARD THE ICE MACHINE WHINING, DROPPING ICE EVEN WHEN NO ONE WAS PUSHING THE BUTTON, & THE ELEVATOR GOING UP & DOWN. It kept waking up our 1 year old so none of us really slept at all. At check out we mentioned it to the front desk clerk that happened to be the general manager, and we could tell that he really didn't care, even when I showed him a video of how LOUD it was. We didn't ask for a reduced rate, but he didn't offer it either.
We work in the hotel business, so I'm not exaggerating when I say it is the loudest ice machine ever. The cost to replace it is under $1k, so why not replace it to make your future guests content? "Because it's working, so why replace it?" I wish I could upload this video to show you how loud it was..
Oh & the internet was way too slow to stream netflix.
Other than that the hotel, atrium & the indoor pool was nice. less
Yogi U, General Manager at BEST WESTERN PLUS Atrium Inn, responded to this review
We appreciate your honest feedback regarding your stay at our hotel. The management team genuinely apologizes for any inconvenience you experienced during your stay and will make sure to provide the best guest services and comfortable accommodation. It would be our honor to serve you again!