Best Western Plus Atrium Inn

17401 IH 35 N, Schertz, Texas, 78154-1265, United States
based on 282 reviews Trip Advisor Logo
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Best Western Plus Atrium Inn

Welcome to Best Western Plus Atrium Inn!

You have the Natural Bridge Caverns a short drive away from our Best Western Schertz hotel, known for a superior location, service and rates.

Year-round, families and adventure seekers flock
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
17401 IH 35 N, Schertz, Texas, 78154-1265, United States

Reviews of Best Western Plus Atrium Inn

Traveller Overview:
4.5 Rating: 282 reviews
Excellent 63%
Very Good 23%
Average 7%
Poor 2%
Terrible 3%
Rating

294pam, wrote review 15/04/2021

Prefer thsi hotel when in area

We stay here several times a year for work. My staff are pleased when we stay at this hotel. There are several food options nearby. The front desk always has our rooms ready. He is very polite. The ro... more

Owner Response
Hotel Manager, Owner at Best Western Plus Atrium Inn, responded to this review
Hello Guest, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager
Rating

kathyepp2021, wrote review 05/04/2021

Good Location

The location is right on Interstate 35 N access road. You can get downtown San Antonio in about 15-20 minutes if you know where you are going. Clean hotel. Very kind front desk people. Didn't try t... more

Owner Response
Hotel Manager, Owner at Best Western Plus Atrium Inn, responded to this review
Dear Guest, Thanks for your nice comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager
Rating

WanderWonder2020, wrote review 30/03/2021

We'll definitely stay here again

Clean, super friendly staff, king bed a little too wobbly, sank in a bit, not any real support but better than being too firm.... Once we laid down we slept good.....grab n go breakfast microwavable ... more

Owner Response
Hotel Manager, Owner at Best Western Plus Atrium Inn, responded to this review
Dear Guest, Thanks for your nice comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager
Rating

gcarr145, wrote review 22/03/2021

Will NEVER stay here again!

I stayed 3 days and there was no internet the entire time I was there! The only time I could get their internet was in the parking lot!! The beds were rock hard and there was no shampoo and conditione... more

Owner Response
Hotel Manager, Owner at Best Western Plus Atrium Inn, responded to this review
Dear Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. All the problem areas will be investigated to take appropriate actions. Request your understanding and considering a future visit Truly Yours, Hotel Manager.
Rating

Andrea O, wrote review 20/03/2021

Great clean stay!

Right when we walked in the lobby smelled fresh and cleaned. The workers, housekeepers were so friendly. I was amazed how cleaned they had the rooms and how they care to follow covid-19 procedures. I ... more

Owner Response
Hotel Manager, Owner at Best Western Plus Atrium Inn, responded to this review
Dear Andrea, Thank you for taking the time to share your lovely feedback with us. We are thrilled that you enjoyed your time spent with us! It´s always a great honor for us to have guests spending a fabulous time. It makes us really pleased that we had a chance to contribute towards turning your stay into a memorable experience. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager