Property Over Rated, No Hot Breakfast, VERY Limited Breakfast, Management was rude.
No hot breakfast available even though the online reservation indicated that it was available. At another Best Western stay a few days earlier (in Warsaw, Indiana) we were offered a hot breakfast tha... more
No hot breakfast available even though the online reservation indicated that it was available. At another Best Western stay a few days earlier (in Warsaw, Indiana) we were offered a hot breakfast that the attendant bought to our table out from the closed kitchen area.
After seeing a VERY limited breakfast selection, I went to the front desk to ask about the breakfast. A gentlemen from the desk came out and told me that the limited breakfast selection was due to local health department restrictions. There were only two cold cereal options and NO MILK. I asked about milk and the gentlemen from the front desk scrambled around few a few minutes and finally appeared with a coworker and the pair finally appeared with a one gallon partially filled milk jug and offered us milk. This solution did not seem to go along with health guidelines since we are use to individual single use milk containers. At this point we declined the milk (and limited breakfast options) and went back to our room. I then set out to bring back breakfast for my family from the McDonald's next door to the hotel. To my surprise, the McDonald's was open for walk in ordering and eating indoors and customers could also fill their own drinks at the self service drink machines. This was the first time in 14 months that I have been able to have the option to eat in and get my own drink at a McDonald's. After purchasing hot breakfast items for my family, I returned to the Best Western hotel and we ate breakfast in our room.
After I finished breakfast, I went to the front desk to express my disappointment with the breakfast options offered and I informed them of my experience at the McDonald's next door (which I assume has the same health department rules). The woman at the front desk was not very attentive to my question about breakfast because she immediately told me that it was too late for breakfast. When I informed her of all the details of my experience earlier that morning, she left the desk and and a second women came up and told me that the health department prevented them from offering a hot breakfast and that information was on the website. I told her that when I booked our stay, the website indicated that a "hot breakfast" was included. At that point, I asked for the Manager but was told that it was the Manager's day off. I then requested a partial refund for the cost of our breakfast from McDonald's (about $10.00) but I was told that I would have to take that up with the Manager. less