Give Britney a raise!
I needed to stay here between flights in and out of IND. When I landed I called the property to request the shuttle. Because they were between shifts and didn't have a driver available, they offered to reimburse my Lyft! Amazing.
When I checked in I mentioned that my flight was so early I would miss the breakfast. Britney, who was at the desk, mentioned that they had a Grab n Go breakfast available, and that I should ask for one in the morning. At 5 am, sure enough, the shuttle driver himself assembled the Grab n Go breakfast for me, and the desk attendant pointed out the COFFEE MACHINE!!! 🙌
When I got to my room I was hoping to watch my college football team play a game that was starting immediately, but the TV wasn't working properly. I called Britney who immediately came to my room and corrected the problem herself.
Finally, when I asked Britney for nearby dinner recommendations, she immediately suggested the Coachman next door. I pressed her to tell me what she orders. She said the chili is great, so I ordered the NY strip with a cup of chili to start and I wasn't disappointed.
So kudos all around. Clean stylish property, and attentive service with a personal touch.
The only (small) negatives were that I could sometimes hear talking from elsewhere -- but very muffled and rare -- and that the HVAC unit is a little loud.
I'd happily stay here again. less