I'm a rewards member. Me and my family stay here everytime we go to atlanta. This is by far the worst experience. This hotel and staff is horrible now. Hoodlums, drunks hanging in the parking lot. They gave someone the same room I was assigned to. They guy tried to come in our room one evening while my kids and wife and I was sleeping. I went to the door, he said he sorry but this the room the assigned him. I told him this our room and tell them give u another room. He apologized and showed me his room key with the same number written on it. He left. Also when we checked in we asked for service, she said ok the staff is only changing rags and towels cause of covid. I agreed. 2 days into my stay I got no service. I had to go downstairs and get it myself. They guy apologized and said he will make sure I get it the next day. I was there 2 more days, still no service. We will never stay here again. My nor my family and friends. Horrible service less