Best Western Plus Atlanta Airport-East

My boyfriend and I stayed here while attending a wedding over Easter weekend in Atlanta. When we first entered the room, it smelled like stale smoke, and we noticed there’s a shared door to the apartment next to us. The neighbors had kids that were up and yelling well into the night around 11pm. The noise was especially loud as we had a shared door and we can hear pretty much everything that was going on in the other hotel room! We called the front desk to ask if there were any quiet hours and was told that there were “no quiet hour policies in place”. We then asked if we can be switched to a quieter room and was told that the “hotel was full”. We the kindly asked if the front desk would call the other room to ask them to be a bit quieter— im not sure they did (because we can literally hear everything and we didn’t hear any phone rings). Fast forward 1 hr later, we still hear her kids screaming, and some adults yelling. We tried calling the front desk again and this time, despite waiting for 5 minutes, nobody picked up. We eventually fell asleep due to exhaustion from traveling the whole day and leaving the TV on for background noise around 2am. Other than the noise, good luck trying to get to the front desk receptionist during the day, hot water for the sink, and don’t be surprised when 3 police cruisers are parked outside the hotel (happened during the 2nd day of our stay). less

I booked a room with two beds for myself and my best friend. The price was very good for the Atlanta area and was very comfortable. The staff were all very nice and helpful. Breakfast was all pre-packaged items so you can take what you like to your room to eat and they had a good variety of items to choose from. The room had a balcony, but no furniture to sit out there. It was noisy at times due to being right next to the airport and a major expressway, but not to the point where we could not sleep. I did like that it had a walk-in shower rather than a shower/tub combo. There is an IHOP right outside the front door of the hotel, so we had dinner over there. It looked like the pool was open, but we did not use it. The parking spaces are not very well marked, but there was plenty of it so it was not a big issue for us. I would definitely choose to stay here again. less

I started staying here in February it's the day before April 1st and I've really enjoyed my stay so far. One dryer eats up your clothes but it works at least. All of the crew is friendly and welcoming. less

The staff seemed like they wanted to be anywhere but there. When asked to receive clean towels, I was told I would need to bring my dirty towels down to the front desk and exchange them for clean towels. There was an overwhelming smell of marijuana in the hallway and the sound of clanging pipes and water was extremely irritating. less

My stay was nice, nothing extraordinary however decent! I stayed for business so really just needed a place to sleep and nothing more. For the most part the Hotel was quite and the front desk was present when needed. I would stay here again, for the location, price and reason for stay it works. less