you get what you paid for
09/07/2019 jaybart2019, San Francisco, California
Hotel is nice but it is way under staffed. At 4PM, there was only one lady at the desk and the line was crazy. she had to check-in, answered the phone, etc. It took me almost an hour to get my room ke... more
Hotel is nice but it is way under staffed. At 4PM, there was only one lady at the desk and the line was crazy. she had to check-in, answered the phone, etc. It took me almost an hour to get my room keys.
we were missing towels in our room and when we call her she said she would bring some later. After dinner we still did not get them so we call back and she was unpleasant by telling us that she was alone and will stop by when available, then she just hanged up.
Guess what, we never got towels :-/ less
Customer_ServiceQSM, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Jaybart2019: Thank you for your stay with us. I am sorry you checked-in on a day where we had a front desk clerk "no-showed" for work and everyone else is already pulling double shifts. There is labor shortage in Page, AZ where there are not enough qualified service workers for all the businesses in the area, so if you are willing to work in a remote Northern Arizona town in the service industry, we are hiring for front desk clerks. Apply in person. No phone calls please. On spot hiring for qualified individuals and you can start immediately. If your answer is you don't want to move to Page, AZ, then you know why there is a labor shortage in town and can be a bit more empathetic and less critical.