Nice room, lousy overpriced breakfast
Booked a room for 2 adults and 2 kids. Nice view from the room. Went to breakfast with the family and the "free breakfast" was only good for 2 people. Went to the counter and was told it would be a... more
Booked a room for 2 adults and 2 kids. Nice view from the room. Went to breakfast with the family and the "free breakfast" was only good for 2 people. Went to the counter and was told it would be an additional $13 each for the 2 kids. ..The breakfast was all pre-made food (ie 'instant eggs', etc.), and tasted terrible. What kind of hotel offers 'free breakfast' which doesn't include the kids. Family friendly you ain't. less
Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear LuisS6088: Thank you for commenting your concerns. If you will check your reservation confirmation, it would show the room was only reserved for 2 adults. Although, the hotel offers a free breakfast as part of its amenities, the breakfast is only available to "registered" hotel guests. Free breakfast does not imply free food for everybody. If it were the case, someone could register only 1 person in a room and invite everyone else to have breakfast with him then the hotel would go broke on food cost alone. Hotel rooms are charged based on number of reported guests in a room, which is why the question is asked whenever making a reservation. We apologize for any misunderstandings. We hope this explanation will allow you to know that you weren't charged for breakfast alone. You actually were correctly paying the extra person charge of the true number of people who stayed in your hotel room and for them using the amenities provided by the hotel. Thank you.