Fantastic View, Not so Fantastic Everything Else
17/02/2018 maritravels2017, Golden, Colorado
Although the view from our balcony was to die for, everything else was pretty disappointing. Room was not cleaned well, socks were almost black after walking around on the carpet, dried old food in t... more
Although the view from our balcony was to die for, everything else was pretty disappointing. Room was not cleaned well, socks were almost black after walking around on the carpet, dried old food in the microwave, hair in the shower that was not ours. Sheets very pilled and rough. During the day housekeepers would be smoking on the lawn at the side of our room and were loud and vulgar. I thought about asking to be moved away from their little break area, but most days we were planning on being out and about and I didn't want to compromise the beautiful view we had right above the fountain. We ate breakfast 2 out of our 4 mornings, first morning eggs were extremely watery. Second morning eggs were better but the hostile environment that the man working in there provided made us not want to go back the rest of our stay. He was scolding (very loudly) an older woman about wanting to take some food back to her room and causing a scene. I can only imagine how uncomfortable that poor woman was, it wasn't even me and I was uncomfortable. Shame on him! I won't be back. But if all you're looking for is a good view, and could go without overall great service, this is the spot for you. less
Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your review of our hotel. We are very sorry that we did not meet your expectations and provide you with the service and quality that we should have. I would like to discuss your experience in more detail at your convenience. I will be addressing all of the areas that you have mentioned so we may improve on our levels of service. Thank you again for for sharing your review and we hope that we would have the opportunity in the future to earn back your loyalty to our hotel.