Best Western Plus Arroyo Roble Hotel & Creekside Villas

One of the reasons I stayed at this BW had to do with the great reviews but they must have been written 20 or more years ago. Nicolaus was really great at our check in and was kind enough to give us a 5th floor room. The covid virus has made it difficult to connect with people but Nicolaus did everything right. This hotel, in my opinion, is very dated and is much need to some tender loving care. It wasn't horrible but certainly seems like a jewel in the rough. I bet it was absolutely beautiful sometime in the long forgotten past. The view of the red rocks was simply amazing and they were the stars of the show. I walked down to the creek and you should consider it too. But it's a long ways back up the hill if you are not in the greatest shape. But you can drive down if you need too. A couple of things I noticed that bothered me about this hotel. There was an opened small bottle of lotion that was left by a previous guest on the vanity and that's not a great sign that the room was cleaned very well. The bathroom is very small and dated. But I thing I really wonder about is the pool area. First of all I did not see any evidence that an employee cleaned the pool area or serviced the pool water. Not a good thing in my opinion. The location in the Uptown area was fantastic. Lots of local places to visit. My experience turned out great but I would not stay at this place again. less

Rating: 10/10 Overall, it's a great, picturesque Arizona resort to unpack and leave your worries behind. The scenery of Sedona is great, with many casual places to eat near the resort! There are no beach vendors bugging you. The beach is excellent for swim This is not a review for a luxurious Ritz Carlton. This place is casual and laid-back. This is a place to read a book, listen to music and watch the days go by. No nightlife, except for live music until 9pm, out at the bars, but that is a positive. Positives outweigh the negatives, so do not hesitate to book this property. Golf - less than a mile away Biking - we went to West Sedona and rented bikes for the Bell Rock trail - awesome People - eager to help and friendly. The manager was kind and welcoming. Housekeeping is on the ball, kind and very professional. I always had clean towels, bedding and so forth. Security - I always felt safe on this resort. Pool - wonderful and chill Grocery store - 2 miles away to stock your frig Humidity - none = weather was 90-100 in early July, and is perfect for sunbathing. A slight breeze. Nearby - so much but we went to the Grand Canyon and loved it! Quiet - property is on a creek - and beds are modern and wonderful for sleep. I was never in the room except to sleep, and shower off, so it was fine. Rooms had a full kitchen, sofa sleeper, patio, 2 TV's, etc. that you find in most RCI one BR timeshares. The 2 BR was huge!! There was an upstairs and downstairs. No complaints! The shower was the best I've ever experienced in Az. Quiet after 10pm. Sleep was not a problem, and I did not have to complain of any noise. Airport -Phoenix or Flagstaff Rental car - yes if you are flying in from PHX Dining - so many choices within walking distance!! Pool - A+ Wi-Fi - free - adequate and plenty of bandwidth Grounds - A+ - beautiful, clean and updated Negatives - no fitness center due to this darn pandemic, so I brought my own beer and we biked and walked all over. Hiking is beautiful on Cathedral Rock Date of stay: July 1 to 7, 2020 less

Was wonderful!! We were around everything so didn't have to travel far. Excellent service at front desk. Due to the Coronavirus, wasn't able to experience the fullness of it's Services which makes me want to go back to experience the full services. less

We recently stayed at this hotel for our anniversary. It is not a "resort" experience, but it was perfect for what we needed! The views are as good as advertised, and we even saw deer and raccoon from our patio. We spent most of our trip to Sedona hiking and exploring the trails. This room was great to come back to with MANY restaurant and shopping experiences just a few steps away. The bed was very comfortable and felt great to rest in after our long hikes. I would highly recommend this hotel for the views and the location, but the overall service was great too. less

Considering what they charge for these rooms you would expect them to be clean and all items in working condition. The room was dirty with old soda containers, wrappers and even socks from the previous person(s) who rented the room. The patio had dried food and debris around the table and chairs. The refrigerator did not work but the staff changed it relatively quickly when brough to their attention. There is a sign on the ac unit to only use the wall thermostat when controlling room temperature, however, the wall thermostat did not work. When the staff arrived to review the issue (a second time) we were told to ignore the sign that says "use wall thermostat". The breakfast "grab and go" bags consisted of a piece of fruit, granola bar, muffin and bottle of water. Again, considering what you pay for these rooms you would think they could provide a few more options while maintaining occupant safety due to Covid-19. No mention of alternate breakfast during any communications with making the reservation until we checked in. Will not stay at this hotel again and would not recommend it. Poor value for what is charged, even with the good Sedona views. less