Best Western Plus Arroyo Roble Hotel & Creekside Villas

While arriving in Sedona and checking in to the hotel the staff was friendly and helped me with a speedy check in regardless of us checking in around midnight. The stay was pleasant because the room was spacious and the red rock views were amazing. Keep in mind that because it is a pet friendly hotel you might have a lingering smell of dog smell in your room. I did not report this because we had our service dog with us and my wife wasn’t too bothered by it. We checked out the 2nd day early in the AM because we had an early tour. After this tour me and my wife who were celebrating our 2nd anniversary fell in love with Sedona and we decided to call off work in Vegas and spend one more spontaneous night. We decided to go back to Best Western to see if there was a possibility that they had any available rooms on a Friday! Chelsea who was at the front desk advised me that they had a 2 night stay minimum. I understand that her job is to let people know their hotel policies. But, she was rude about it and when I asked if I could possibly speak to her manager who was in the back. She refused and said that she knew what her manager would say... she said that in about 30 minutes when it became 5 pm I would be able to come check back with her to see if there was still a room available for just one night. So what I don’t get is, I spend $650 dollars for the previous two nights, and you can’t accommodate me when there were rooms still available? Not even get your manager out to even speak with me? Okay, every other hotel was booked.. so we ended up driving back 4 hours back to Vegas and ending our short vacation. I am a member for Best Western reward points and I am disappointed with how this nice place can hire such an unprofessional employee. Thanks Best Western. less

Great location near uptown shops and restaurants. Little creek behind the hotel is a hidden gem and delight. Service was friendly and warm, especially Justin, at the front desk. BUT... I expect much more for approx $350. My reserved room was not available until after 5pm, same for other guests. One lady had to switch rooms twice, first because of click roaches, second for a dirty room. We found 1 live bug and 1 dead bug in our room, but glad did not find cick roach infestation. We were told bugs happen on ground floor rooms. The setting facing the red mountains was beautiful and tranquil. But, the room itself was tired and not so clean. The coffee machine was disgusting and could not be used Bandaid hanging from the ceiling fan. No towels by the pool. So-called breakfast was a granola bar. It was not a bad place to stay, despite the above. The low rating is just because it is a poor value for the price. At the price they are getting, they can afford a little updating, cleaning, and better breakfast. less

Do not stay at this hotel unless all you want is a view! The hotel is old, rundown and dirty. The room we stayed in was 508 and the multiple things that were wrong are: Outlet by the sink did not work. The toilet was not anchored to the floor and moved each time you sat on it. I am not talking about the toilet seat, I am talking about the whole toilet base. The air conditioner was as loud as my vacuum cleaner. There was no shampoo in the dispenser which made me think about how much attention was paid to the cleaning. The cabinets were old and beat up. The screen door was off the track and obviously hadn't been used for awhile. The carpeting was old and frayed and the walls were dirty. All this for $400 a night! The location is good and the view is great but I will never stay here again. In fact, I think I am done with Best Western altogether. less

We chose this hotel for the location and view which were both top notch! As a family who have done a fair amount of travel during Covid (through necessity not choice) I have to say this hotel managed guest expectations very badly. The rate (not cheap) included buffet breakfast which due to the pandemic was replaced with a packet containing one floury apple, a cereal bar and muffin - not much by way of nutritional value! We ended up shopping for our own meals as all amenities besides the pool where also closed (another fact that wasn't specified in booking) but the biggest gripe was that the trashcans are not cleaned during your stay with no facility or service for even clearing trash yourself resulting in overflowing garbage. With only one member on staff at any time this hotel is under resourced and overpriced. Our overall feeling was that a reduced rate for the reduced offering would have been welcomed and with better communication on check-in, our expectations would have been better managed. less

What a great venue, centrally located and taking requests for higher floors. The view is Wonderful and the ice machine is convenient on every floor. We were on the 3rd floor and had a Beautiful view of the mountain range. Clean room and amenities with a good shower head and nice dressing area. We were a short walk from shopping and dinning. Very convenient for all the sightseeing that we wanted to do. Check out the Church of the Holy Cross, the Airport Lookout and the Safari tour. Learned a lot about the area and people. I would recommend this hotel to my friends and family. less